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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Referral issue

I am having this issue with the referral.Unable to accept referralThere was an issue accepting this referral. You may not be eligible because the country or region is not supported, you referred yourself, or you already accepted this referral. Can an...

Referral Credit Not Showing Up

I referred my daughter for an Meta Quest 3. Neither one of our credits are showing up. She clicked the referral link I sent her and created her account but we still have not received credit. Same thing with my step dad. However, I did receive credit ...

Referral not present after setup

Bought a used oculus and can't redeem referral points

Prevent right Controller From Sleeping

Our team is developing a simulator and we need the possibility for the right controller of Oculus Quest 2 to not go to the sleeping mode, never. Is it possible? Or is it hardwired into software and our developers side there is nothing that we can doT...

Can't reach oculus service

I just purchased a Quest 2, and the Meta branded VR Link Cable. I downloaded the Oculus App and installed it seemingly well, but when it tried to open I constantly am stuck at the error that it can't reach oculus service. I tried repairing it several...

The meta quest app won't let me log in

I just got a quest 2 and I downloaded the quest app and got a Facebook account. But the thing is the app just takes me to my browser and I can't sign in with Facebook so I have to use my email. But when I do that it still doesn't work and it just kee...

MQ2 Headset is dead after update v60

Hey, I recently updated my Meta Quest 2 (I've had it 3 months) and after the update it completely fails to respond to the power button. The LED does not light up. It looks like they are completely dead. I tried doing a Hard Reset, but neither the ima...

Parental supervision invitation

Whenever my son sends me the invite to parental supervision and I enter the code automatically is says invitation not found every time? I’m going to try and be patient until tomorrow since it’s obviously new years but I just wanted to know if the app...

Resolved! Cannot register for warranty

I purchased a Meta Quest 3 from Amazon (an authorized retailer) yesterday. I want to register for the Meta+ warranty today. It says this device is not eligible after entering the serial number.Though, interestingly, the serial number that showed up i...

Account suspended

Need help figuring out why my account was suspended and help fixing it thank you

Birthday wrong

It will not let me change my age from 14 to 17 when I clicked the wrong button. Now it won’t let me play Asgard's Wrath 2 which came free with my headset.

Quest 2 won’t turn on

Won’t turn on, only shows logo for a few seconds then shuts off again.

Meta quest 2 not pairing

I cant pair my oculus quest 2 with the app i did everything and it still won't connnect do someone have a solution?

Coaster combat not loading

Hi I’ve been playing coaster combat for a while I went to it a couple of weeks ago and it won’t load oculus had me restart reboots etc but still it won’t work can anyone her help

Quest 3 and doubled menu

Hello. Does anyone here has same problem as me? I installed Oculus software and my menu looks like this:I reinstalled it one more time and the same thing... Earlier I had Quest Pro and didn't have this problem.

I bought a game and when I download it, it keeps on saying my storage it full no matter what I dio

I’ve bought a game called Medal of honor and when I try to down load it, it keeps saying there’s no storage no matter what I do, then I factory reseted my quest 2 but it still saying not enough storage plz help

Resolved! Can no longer join my brother in a private room in Walkabout Mini Golf. It worked until yesterday ??

I am unable to join my brother in a private room in Walkabout Mini Golf on the Oculas 2 quest. ? Anyone know how to fix this ?

Resolved! Meta canceled my Quest 3 preorder and the money is already taken from my account

I preordered my Quest 3 and the $531.74 was taken from my account (no longer just pending)Then I woke up last night and noticed an email saying my order was canceled. I live in Connecticut (in the USA) so it's not a location issue.I tried to contact ...

Casting issue

Whenever I try to cast my quest 2 to my phone it either just kicks me out of the casting screen or waits forever saying "this may take up to thirty seconds" on the quest 2 when it does this, it repeatedly says "casting ended on the meta quest app" wh...

Games not showing up on new paired oculus

My son received a the meta quest 3 for Christmas. His oculus two has an admin and two added accounts. When we set up his new oculus both of his linked accounts show up but the admins account that has all the games will not show up. We have the app sh...

Meta quest 2 dont see my pc

My meta quest 2 stopped seeing the pc, this happened after I reinstalled windows, all the latest version and the app and the oculus but still does not see the pc, what I need to do?

Don't have account access

My daughter updated the headset today and she was logged out of the app on her phone. She does not know her email or password and we do not know how to get her games back. Thank you for your assistance.

QUEST VR2 BUGGED

I am writing this for my daughter as I have recently bought her a quest 2 for christmas. Yesterday she wanted to play a game so we took it off the charge and when we went to start it up it was stuck on USB update mode with a couple of options display...

Resolved! Quest 2 wont pair with the oculus app

I recently got a quest 2 and set it up with no problem but now when I try to pair it with the oculus app it either gets stuck on the paring screen or it says unable to pair and gives a list of troubleshooting Ideas and I've tried all of them. I've al...

Cant download Blade and Sorcery

I just bought blade & sorcery for my meta quest 2, I can see it has been bought but it wont install on my vr!!! So I bought it but it can not install so I cant play it  please help! Thank you so much

Can’t figure out how to continue playing

Hey all. So I bought a meta quest 2 for my son and he’s been using it successfully for the past cpl months. For a past few weeks I was getting notifications to set up my meta acct or else it’ll get blocked by Dec 31st. Well on New Year’s Eve I did tr...

Referral link issue

Hi all. So I did 2 referrals through WhatsApp copying my code and sending to them as they dont have Facebook/insta etc. How long does it take to go through? Nothing on the app has appeared yet (they went through app to sign up, not website) when they...

Display Lines

I have lines that run very closely together down the picture/screen. The picture is shocking. I have tried factory reset and it’s still the same. It has not been dropped. Ideas very much appreciated. TIA

Resolved! Horizon Worlds home name after username change

I recently changed my username and when I select go to my home from the Horizon Worlds app, I see a loading screen that has "[old username]'s home by [new username]". Is there any way to change the name of my home to match my new username?

Resolved! Meta Quest 3 - Controllers do not pair/cannot click continue when trying to setup

Hey!I was very excited to get my new Meta Quest 3 and now I‘m very disappointed by having the following problem:When trying to setup it shows this picture of hands clicking on the controller‘s right trigger and I have to press continue, but this does...