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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Refund for false advertised bundle

I purchased the sport central pack which showed golf+, creed, and nfl pro era. Instead the games included were golf+, thrill of the fight, and the climb 2. Why would you have an Image and description of 3 games at the top and then have different game...

Controller problem sos blinking

I had my quest 2 for 1 month and my controller keeps blinking sos. i have tried new batteries, pairing my controllers. everything pls help.

Myro_VR by Level 2
  • 1 replies
  • 0 kudos

Oculus30 Discount code not working

I recently received a 30% off discount code for an app, and tried to purchase "The Walking Dead: Saints and Sinners - Chapter 2: Retribution" and after 2 hours looking for a solution, I came here. I've tried to use this code on other games and it wor...

Screenshot_20230101-171127.png Screenshot_20230101-172051-187.png

Quest verbindet sich nicht mit der App

 hallo, Meine quest 2 ist heute angekommen und will sich nicht mit der App verbinden, ich weiß mich Was los ist weil eigentlich alles funktioniert auf mein Handy, in der quest komme ich auch nicht mehr von den Bildschirm weg wo der Code steht. Ich br...


Oculus not turning on

My oculus isn’t turning on no matter what I do I have tried to change the outlet and charger but it’s not working no matter what I do. I need help.

Headset not pairing

Hello, I have tried everything and the headset will not pair. I am new to this whole experience and I need assistance. I would like to speak with someone.

Games uninstalled on their own

I have had my Quest 2 for one week, and only had a couple games that came with the set. I went to play today, and all my games had Uninstaller, and won't reinstall. I tried to I stall from. My phone I. The app, and also on the headset. I have tried l...

£4 referrals not appearing

Hi - I’ve supplied quite a few referral codes to my friends who have used the discounts to get some new games, but I’ve never received any £4 credits…. Do I have to accept them somewhere? Or should they just appear on my account balance?

Resolved! Is using Side quest allowed or not.

I was thinking on using Side quest mobile so I can play quest craft aka Minecraft vr, but I want to know if sidequest is allowed by meta and if I could get banned for using it.

ahep01 by Level 2
  • 1 replies
  • 2 kudos

Resolved! App sharing - secondary accounts can't complete in-app purchases

Hi, new Quest 2 user here with a single Quest 2 device - successfully set up app sharing and 1 primary, 2 secondary accounts. On both secondary accounts, unable to complete purchases.I have added valid payment methods to both secondary accounts.Examp...

Bmillio by Level 2
  • 5 replies
  • 0 kudos


Hi Oculus! I love the VR world and all the fun that it brings but unfortunately I'm having trouble with downloading apps on my VR headset. I only have one game on there but when I try to download a game it doesn't fully download and have to restart a...

My Oculus Quest 1 stuck on pairing mode

My Oculus is stuck on pairing mode and I've been waiting for a whole 2 days to try and fix the problem... I've factory reset it from a friend having it before me. I've created an account and it just won't pair to Bluetooth. Does anyone know what I ca...

Beat Saber music packs

Just started using my Quest 2 last night. Beat Saber came free with the headset. Having fun, but want to buy music packs. Even though my wallet is set up, I get an error message when I try to buy music packs. It says I have to have Beat Saber in orde...

Account sharing

I have been playing Beat Saber on my account for about a year. A week and a half ago I am no longer able to play Beat Saber on my account. My wife and I share an Oculus 2 headset. I can play on her account but not mine. It says in my Library that Bea...

I accidentally put my age five years younger than I really am

I accidentally put my age five years younger than I really am and now I can’t play my new resident evil game due to it. I tried editing my age but it told me that I didn’t put in enough information even though I did everything required. It suggested ...

Resolved! Referral share link

I cant send or find the link. I have not connected facebook to my oculus or meta account. Where can I connect my facebook to meta. And where can I find the referrals link?

Display port does not work OCULUS RIFT S

After connecting the wires, the white LED at the lenses lights up. After that, the blue LED lights up from the front and burns for about 4 secondsThere is no image. The application shows that there is no connectionPlease, help with that trouble.


Just got the D-Link. Is the blue light supposed to stay on all the time or just flash once in a while? All pics of this thing show it on solid.

VR Airlink stop connection setup at 20%

I did a lot of researches and tried many things but my connection setup always stop at 20%. What is happening at 20%? Knowing this will help me to narrow down my fix.

popogym by Level 2
  • 2 replies
  • 0 kudos

Deleting my account

My wife and I got Quest 2 for Christmas, and she paired the equipment with her Facebook account. When I tried to do the same with mine, I couldn’t, which we now know is just the way it is. However, I wanted to log out of my account and sign in on her...

Two Quest Logo Images in Headset that are Offset

Although I have yet to get my headset working, I notice the logo "O" actually is actually two logos that are offset a little. Is that because I have mono vision contacts (one for close and one for far vision)? Will I have to remove at least one conta...

Can't pay for a game

Hi I'm trying to purchase the Survival 3 game pack before the sale ends but the purchase button can't be clicked, my pin gets the green tick but that's as far as I can get, nothing has changed on my end and I bought Among Us a few weeks ago without p...

FitXR purchased Feb. 2021-- can no longer use as is?

I purchased the FitXR app in February 2021 and used it with no problem for a few weeks before being sidelined due to medical reasons. Fast forward to last week, on Dec 27th, 2022, and I found out that FitXR is now on a subscription basis. However, ar...

Charging problem

Lately i have charging problem ,charging with orange light shown can't charge the device,after 12hours ,still no progress in charging,i try many ways but nothing can solve the problem,so i came into this forum,read all the charging problem,one of the...

likovr by Level 2
  • 1 replies
  • 1 kudos

Payment Failure

Recently I had refunded Blade and Sorcery Nomad because of the amount of bugs in the game and I tried to purchase Resident Evil 4 but it told me the payment had declined. I checked the balance on my card and I had enough to buy the game. I'm really c...

Set up Meta account and lost all games/apps

@MetaQuestSupportI recently converted my Oculus account to Meta as a prompt indicated that I would lose all support and I think purchases too come January, but after doing a factory reset on my oculus (because the Meta app wouldn't connect) all my pu...

Difficulties with parental supervision

Last night I accepted the request for parental supervision so i could allow my son to play the resident evil game his occulus came with which he's been waiting a week to play! I did everything I needed to which included making a neta account I don't ...

Add on in golf+ not available to shared users?

Purchased add on of four courses in golf+ today thinking my husband could use these and they are unavailable to him as an additional user. He can’t see them but I can. I tried to get a refund with the auto refund doesn’t work. Nothing in the purchase...

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