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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Meta quest 2 dual menu?..
So, I don't get it.. I added a second profile to my account and now when I leave a game on said second account it breaks and put me in a dual world where the only way I can see the other menu is going to the customize station and looking for the menu...
‘Non existing’ complaints procedure
@MetaQuestHelp I’m extremely disappointed with the lack of support regarding a defect on my Oculus Quest 2 caused by a failed software update. I’ve been refused a formal complaints process and redirected to a forum — completely unacceptable.Please se...
Stuck in a grey box when I try to open any game
I'm having an issue on Quest 3. When I first turned it on today it let me choose and play a game, but once I quit the game it sent me into a grey void with a grid pattern. After I got stuck in the grey void it wouldn’t let me open any menus or select...
Resolved! Quest 3 startup/login issue?
I bought a Quest 3 for my wife and I earlier this year. For the week or so I’ve been having some problems loading my/the owner account after powering up/restarting. After turning it on, there is just a black screen and a prompt to switch accounts (to...
Quest Link not connecting to PCVR
Hello once again, I'm here cause a new problem arose with my Quest 3s I'm while I'm not sure if it is a SteamVR or Meta problem, most things are pointing it to it being a Meta Quest Link problem. Let me break it down.My 3s was working just fine up un...
Quest 3 freezing after playing for a certain amount of time with a link cable (steamVR)
Hi,After playing some games for around 1-2 hours, my headset froze, however, it was only the display, as it could still track my hands and movement, and I could see myself moving on my PC screen. And when I unplug - replug the link cable, the option ...
Locked out of my Instagram account (hacked?)
'm kinda getting desperate about this. I've tried several different ways to get back into my Instagram account but to no avail. Whenever I sign in, it's asking me to 'verify my identity' by selecting two of the e-mail options there to which they'll s...
Resolved! How do we remove uninstalled apps/games from my library?
How can we remove uninstalled apps or games from the library? For example, Beat Saber demo + full version are installed and I want to remove the uninstalled demo. There are other apps I want to remove that aren't demos.
Meta account blocked
Ive already made a topic which was closed as you cant help with facebook/insta. But the problem is that the Meta account is blocked as well. I cant login as its blocked because of something that happened on facebook/insta due to hackers. How can i ge...
Resolved! I got banned in Gorilla Tag - How do I appeal?
I got indefinitely banned on gorilla tag on my second day of aying for ban invasion when I haven't done anything wrong. Can someone from meta or gorilla tag please unban me. @Lemmingvr
PC as internet connection
Hello, I did attempt a search prior to posting, so I'm sorry if this has been answered.I'm still getting 50-80ms delays less than 2 hours from the Miami server. The pc is connected to a router via ethernet. The router is also connected to the main bo...
Cannot buy games and subscriptions
Hey there , it's been almost 2-3 weeks when I got my quest 3s . I wanted to buy some games like Thrill of the fight 2 , pavlov shack and liminal vr subscribtion . I'm in India , I tried with multiple debit cards but it is showing card type not accept...
Resolved! My Personal Facebook Account has been disabled
Dear Facebook Team, I'm writing to appeal the disabling of my personal Facebook account. I believe this was an error on Facebook's part, and I'm confident that my account was not in violation of any community standards. Account Information - My Faceb...
Lost my games after migrating to the new Meta Horizon app and factory resetting my Quest 2
Previously I used the Oculus mobile app. 2 years later which was yesterday, I boot up the account on a freshly factory reset Quest 2 to find all the games that I bought is missing such as Beat Saber. When I visit the shop, I need to buy it to play. I...
Stuck in a loop with Facebook 2FA
Hi,Recently I deactivated my account and logged myself out of all devices. I think I setup 2 factor authentication some time ago but have since then changed both my phone and my country of residence. Now ever since I’ve been trying to reactivate my a...
Meta Quest 3 in Store Demo Mode 😭
I recently purchased a Meta Quest 3 used. After extensive research and deep dives in this forum and lots of frustration, I think I may have been sold a store demo headset. The issue I’m having is that the universal menu will not open / seemingly does...
Payment trouble
Hello, My son had 2 Visa gift cards he put on his Oculus account. One has $18 left and the other $25. The game he wants is $32. It won't allow to use up one card and the remainder on the other. Is there a way to do that? I can't add more money to tho...
Vacation simulator
My app loads, but it wants me to stand outside my boundary, no matter what I do. I’ve uninstalled/reinstalled and booted my device.
Cannot log in, phone number no longer available
Hi, I've created an account years ago and paid for some apps (username: coinca)Recently I tried to log in, after I input verified code in email, it asked me SMS code for 2FA but my phone number cannot receive any SMS. I have not kept the static codes...
Resolved! Help Pairing Meta Quest 3
UPDATE 10/16: Hi everyone! There's a new version of the Meta Quest Android app that just went live which has some fixes for pairing issues. Primarily, this is for the Xperia devices, but it should help pairing for other Android devices as well. If yo...
We've suspended your account
your account was suspended because your linked instagram account doesn't follow our rules. I need help please. I don't even use the Instagram account anymore that was linked to my facebook account. I just created another user using my main Instagram ...
Quest 3 Keeps Powering Back on
Quest 3 keeps turning itself back on and this is even after I've gone into the App and turned off the auto-wake feature. Turns itself back on in the case; turns itself back on if it's charging; Just turned itself back on 4 times in a row after I powe...
Controllers overlapping and small invisible menu on quest link.
When I load up quest link, after 5 - 10 seconds, a pop up sound will occur, my hands will be overlapped by the quest home menu controller hands, and an invisible menu will appear. If I attempt to interact with the menu, (Which I can only interact wit...
Quest 2 charging issue plus boot issue
So my quest 2 will only accept chargers under 15W and when they become disconnected/connected the quest 2 freezes and restarts and now recently it died and when I went to charge it, it has the red led but after a few mins it turns on goes to the scre...
Since the update from V-72 to V74, Elite Dangerous picture and sound have been choppy at 3 FPS.
I play Elite Dangerous with the Meta Quest 3 and Oculus-Link on a WIN-11-GamingPC. With V-72 and USB3-Link, the pictures and the sound where smooth. Just since V-74-update, it's been unplayable slow (3 FPS). Even in AirLink, it runs 10x faster, but t...
Resolved! Pairing Controller after replacement
Hello,A few weeks ago, I had an issue with my Quest 3 headset, which I returned for repairs. I’ve since received a refurbished headset, but I kept the original controllers.Currently, I’m stuck on the startup screen, which asks me to pair the controll...
Resolved! Warning! PTC v.76 also updates to Android 14. You Can't drop back to v.74!!
Hey out there in Meta Quest land Just wanted to give everyone a heads up. This is not necessarily a bad thing BUT… if you are in the PTC on v.76 the version of Android on your Quest is updated to 14.What this means is that if you drop from the PTC y...
Where is the MOVE app now? I'm trying to get it to connect to my apple watch?
Can't find the option... did they remove it? It's literally the only reason I even use the quest 2 anymore. To help close my rings.
Resolved! Account details or will be Suspended
Can I please get some help or what?! I’m trying to figure out what I’m missing because I keep getting this notification (picture below) some help from you guys would be nice.
Ocuals purchases no migrating to Meta account.
Hi Team,I had a oculus rift account back in the day with a number apps and games purchased in my account. I migrated from Oculus to Meta when prompted 2023/24 but have only just brought a Meta Quest recently and tried to recovery my purchases. Who co...
