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Can't add a new account?
As the title says, i cannot add a second user on my quest 2. whenever i click on "add account" it basically just stays on the "getting ready..." screen forever. please help??
Left controller not working on quest2
I have a quest 2 my left controller will not pair my right controller goes in and out. I've read and followed all the suggested steps still nothing. And it has a white light that flashes 3xs. Please help me I am getting so frustrated. Thank you for y...
Meta store support not responding to email reply
Hi. I written to meta store support about wrong currency on meta quest store.They asked me to give them my: first and last name, meta horizon username and e-mail.I shot them the email and they didin't respond.Can someone please explain this to me?
Resolved! Quest 3 update 60
My quest 3 updated to version 60 on my wifi6e router. After the update the quest 3 will no longer connect to either the 5ghz wifi or the 6ghz wifi of my TP-Link AXE5400 Tri-Band WiFi 6E Router (Archer AXE75). I have tried to even remove the security ...
Black Screen
I have only had my Quest 2 for less than a month. For the last week while in the middle of doing anything the screen just seems like it turns off to sometimes comes back in 10 seconds and sometimes up to 1 minute. I have tried rebooting right after i...
Account Suspension
I’m 15 and don’t have an ID of any sorts, and it’s saying to send identification or my account will be suspended. How long is the suspension for? Days, weeks? Months? And how do I make sure my account doesn’t get suspended! I just got my oculus last ...
Meta Quest 2 controllers not connecting to elite sniper game
Hi Can some one let me know how to fix my controllers to connect to the game Elite Sniper? I get a message controllers disconected.Please help
Quest 3 mic is quiet on some games
So, we are playing After the Fall, and the quest 3 mic is so quiet, that anyone else can barely hear it. The other players are using PSVR2 and Quest 2, just the Quest 3 have issue. Any idea how I can fix it?
Have charge dock meta quest and no I don’t spilled liquids
I have changed Dockbut switched back batteries, no I don’t spilled liquid
Quest 3 can't cast on mobile
Hello, I need some advice. I have my Quest3 paired with a Huawei P30Lite and both devices are connected on a 5Ghz network via an Archer C5 router. No other network works for me. When I try to start casting, a message pops up on my mobile phone saying...
Resolved! Different trials/demos
Are different users offered different demos and trials? I only ask as my mate played a demo of Ragnarok on his Quest 3 yet I wasn't offered the same demo. TIA
quest 2 wont connect to oculus pc app but connect to pc
hello, ive never had an issue connecting my quest 2 to my pc using the link cable or any usb cable but now the oculus pc app wont detect my quest 2 . My PC detects it and i can access the storage of the quest and side quest detects the quest. i unins...
Meta Quest 3 mic built-in in keyboard is disabled
On my brand new quest 3 i wanted to Type using voice. When i open the browser i can click on the Type with voice (mic button) next to address bar (on the right) but only keyboard opens up. I can see there is in the bottom left disabled (Grey out) mic...
Account exists, unable add child's Meta account
Trying to add my child's Meta account to my Meta parental account, I'm unable to add their email/account because their account already exists. Child's Meta account is in grace period and would be suspended if it's not linked to my parent account. Hop...
Left Controller not working
So, in the intensity of a family member trying VR for the first time, got disoriented and hit a column in the room and cracked the ring on the controller. It worked fine for awhile, then started to drift then stopped working all together. What is the...
Meta Device Referral Credit not recieved
@MetaQuestSupport, helloI've redeemed a meta device referral, but after activating my headset, I have not received $30 like the redeem said. Can you help me figure out why I haven't received my $30?Thanks
problem logging into oculus/facebook account
My issue appears to be very similar to https://forums.oculusvr.com/t5/Get-Help/Problem-with-Facebook-login-to-Oculus/td-p/956161I have an Oculus Account. I forgot my password. When trying to reset my password, I get the error. "You merged this Oculus...
Trying to claim 6 month subscription for Meta Quest+, but I'm under 18.
I've clicked the email which contains the button where I can claim the subscription, but it says it's not available because of my age. If someone could help me find a way to claim it, thank you.
Meta quest 3 real life noise
Hello, I have Meta Quest 3 and it's been a week since I bought it, but now the real view is not the same as when I first took it out of the box. There is noise in the image. What could be the reason? Can you help me?
Ragnarock after a factory reset
Hello Community, after a factory reset all successes in the Game Ragnarock have disappeared. Any idea how to get them back?Thank youSven
Resolved! Meta Quest 2 game as Rift games
if I buy a game on a meta quest can I somehow play it as a PCVR game so it uses the power of my pc not oculus?
Day 2 "Escalated Ticket"
Just thought I would start doing daily updates in the forums. I'm starting day 2 of my support tickets being escalated. I have been working with Meta customer service for over 20 days now.They have my kids birth certificates, my driver's license, my ...
Casting Flaw
Just purchased a Meta Quest 3 and latest Chromecast on the promise of compatibility. When trying to cast from inside headset, clicking on camera app, the Chromecast does not appear as an option, only App or Computer. Yes we’re on the same network. Ye...
Games wont load after the meta came out so i have to buy my games again
I can't find my games and I don't know if I need to delete my meta account
Meta quest crashed during setup
hi after a factory reset my meta quest 1 crashes after the first setup part: pairing, WiFi and security settings. After confirming this part the following error occurs. See screen shot. Does anyone has a solution for this?
asguard 2 not able to laod
I get to quest storeI see purchasedI get the blue button i saying install on pcI click nothing happensI once got install on headset nothing happens
Headset screen stuck with a '+' sign
When I look into the vr, all I see is +. I tried the reset and no success.
Oculus Rift CV1 - Blank screen, "Oculus isnt working correctly error" in PC, works fine with laptop
Hi guys, I picked an Oculus rift CV1 recently which works fine with my low end laptop, However So far I've failed to get it working with my Desktop. Initially faced orange light problem which was corrected after upgrading my PCs CPU, motherboard and ...
Resolved! unable to provide supervised account access to Meta Horizon
I am the admin on our account and my status for Meta Horizon Worlds is purchased but when I try to give my supervised account access it won't even load. We haven't had this issue with other apps, just this one.
I can’t get into multiplayer walkabout mini golf
This will be for (redact) headset, email is (redact). This headset has been through the latest update but it took a couple days to complete which to me seemed long but now when we go onto walkabout mini golf it will not allow us to play with others. ...
