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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 51711 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Warranty replacement of a right quest 2 controller

About a week ago i figured out how to put in a warrantly claim for my right quest 2 controller where the trigger broke. I put in the serial number for the controller and it said it is eligible for replacement via warranty. It gave me a button to prin...

R.J.C.33 by Honored Guest
  • 443 Views
  • 3 replies
  • 0 kudos

Merging accounts

Hello,I had an old oculus account for the GearVR. When I got the Quest2 I accidentally enetered the code for Resident Evil 4 under my old GearVR account. I managed to get the old account onto the quest2 but now I have to deal with two accounts on one...

Not able to access into Dance Central VR on Quest 2

Hi, I’m Michelle. I have been using Oculus quest 2 & recently I have a problem which is not able to go to multiplayer section on the dance central VR app so I’ve tried to link my meta account to epic game account but it still didn’t work. Then, I uni...

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Experimental Features Missing

I haven't had experimental features for a while. My headset is updated to the newest version and there is still nothing. If anyone could help i would appreciate it

Chapaz by Honored Guest
  • 697 Views
  • 4 replies
  • 0 kudos

Broken right controller

My son recently broke the right controller on our oculus, how do I go about getting a replacement for this?

wisco_kid by Honored Guest
  • 258 Views
  • 1 replies
  • 0 kudos

Lag when playing wireless link

Hi, I have just purchased a quest 2 hoping to play my Oculas rift libruary. When linking my quest 2 to PC I get really bad lag and cannot play the games. Any help to sort this out.

ROASTY79 by Honored Guest
  • 1056 Views
  • 14 replies
  • 0 kudos

Referral issues

Hey,So I tried using the referral link that was sent to me prior to activation of my oculus and nothing happened. I tried multiple times and nothing. I had to set up my oculus (not understanding) and then I finally got the link to work for me but now...

Resolved! Using META Quest PRO without credit card details?

Hello, we are a non-profit educational training project who plan to hold training courses using bespoke VR Experiences. We have been provided with free use of the bespoke VR Experiences from the VR Tech Designers here in Ireland. Therefore, we want o...

Left controller wont charge

When I replaced my left controller for quest 2, I had forget to switch out the battery cover that I got with the nexigo enhanced headset and controller charging stand with a normal battery cover. Any way I can get a replacement for the chargable batt...

Stick drift on Oculus Rift

I have an Oculus Rift (CV1) bought in 2017 and it's been great (other than an audio headset issue which was fixed promptly). One of the controllers has developed serious stick drift, which has got much worse over time to the point it's unusable now. ...

PLEASE HELP Account got banned

My daughter and I were playing on Facebook horizon on our oculus quest 2 last night, and some girl told my daughter when she was playing that she was an old enough so she banned my account. Now I can’t get on my Facebook page. We can’t use our oculus...

Cant download software update - Quest 2

 I can not download the latest update for the oculus software and even though I have 91 gigs of free space in that drive it wont let me, I've tried restarting me computer opening and closing the app but nothing has helped yet

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You would think this would of been patched!?!

So I cant install Beat Saber using The Oculus App For PC. This happened before and I forgot how to fix it. I dont understand why I even need to fix it. This is a known issue that many players have experience and have been given refunds. You would thi...

Quest 1 left joystick broken - options to replace?

Hi, My left controller joystick is broken to the point where calibration will not successfully complete (cannot make it all the way around the calibration circle).I have already tried calibration, re-pairing, deadzone, cleaning, and other remedies in...

bmleedy by Explorer
  • 846 Views
  • 6 replies
  • 0 kudos

Two Quest devices

Please tell me how to set up separate accounts one each on my two quest headsets I don’t mind buying apps twice for each account but I only have one phone for the ap so how does that work? 

Resolved! Oculus S not detected

I plugged in my Oculus Rift S for the first time today and immediately noticed that it took over my sound settings. There was a yellow light, and i could listen to anything through the oculus. I left to go make dinner and when i returned, the yellow ...

My friend used my referral and we didn't received the 30€

Hi, I sent my referral link to my friend, he used since 1 week ago and we didn't received the 30€ One week ago the support told me this message:''Thank you so much for providing that information and we have some good news! Upon reviewing both account...

CarlosBF by Honored Guest
  • 568 Views
  • 2 replies
  • 0 kudos

Left controller broken

My controller thumbstick has been faling and it has a horrible drag My warranty is expired where can I buy a new one or can I buy a repair. Please help its impossible to play like this

Referral

Sent my friend a referral, but when he clicked on the link he set up his account and then had an error code setting up his account and does not have the referral $30. Neither do I.

Trumbar by Honored Guest
  • 342 Views
  • 2 replies
  • 0 kudos

can't play vr videos from stream

My pc and oculus app detects my headset and my airlink works fine. My vr games play fine wirelessly. I can access my desktop and I can browse the internet but when I try to watch an internet vr video and click on "enter vr" it says " vr headset not d...

Meta quest 2 RE4 bundle code not in box

i just bought the meta quest 2 Resident evil 4 bundle (128gb) and it seems that the code for resident evil 4 is missing, even though i did buy the meta quest 2 bundle especially to have the game with it, could i get any help with that?

Recovering ACCOUNT

Just finished syncing my account from the meta app on iPhone to my headset. Sent you all the receipts of the games I bought on my old account and the serial number to my device. Thank you SO MUCH for helping me

Quest

hello i have a problem with goggles. the battery began to drop very quickly, so I formatted the goggles to factory settings (I thought it would help). after formatting, the goggles did not connect to the oculus application and the right controller co...

Can’t buy a game

I have a credit card on file but it won’t let me make a purchase it just says we be noticed an error. I don’t what to do.

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The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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