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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38563 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Bad/Blurry graphics when looking far

Hey, I've got Oculus rift s a few days ago. Everything is good except the graphics, I've played some games like Vader immortal, The climb, Espire...And all of them had one problem. When I look far, or at distant objects, the don't look as sharp as th...

syler1 by Level 2
  • 352 Views
  • 5 replies
  • 0 kudos

Quest doesn't Recognize my laptop

My Quest won't recognize my laptop. I have my quest plugged into my Windows 10 laptop via USB c and I am trying to view the files on my quest but the notification doesn't pop up in my quest so I can't move my videoshots and screenshots. Help?1?!

Controllers Disconnecting

Whenever I play a game like BeatSaber my controllers disconnect and fly away also happens when I press a button but on a smaller scale

Sho_Shi by Level 2
  • 190 Views
  • 1 replies
  • 0 kudos

[FIXED] [Rift S] Intermittent stuttering and hourglass

EDIT: Solution: Disable steam background downloadsSince today I have noticed that periodically (once every 5 mins) there is a 1 second of garbled video but audio works fine.The problem is reproducible on all Steam VR apps including app home.I cant fi...

Anonymous by Not applicable
  • 2453 Views
  • 4 replies
  • 0 kudos

Various glitches with my rift.

I have the original rift (not the s) and every time I reboot my computer the controllers will stop working and every time it put my computer on sleep it says "hdmi not connected" I have no idea what is causing this. Please help!

Oculus Rift make my PC reboot

Thats. I could not use it more than few minuters before my PC reboots.Cause my RTX 2070 is sent for warranty cause the HDMI do not works, I know i´m using a GPU that is below minimum requirements: an AMD R9 270x.Could be this the reason?My other spec...

Anonymous by Not applicable
  • 82 Views
  • 0 replies
  • 0 kudos

Right eye not working

I received my Oculus Rift for Christmas. Every thing has been working great until 3 days ago. The right lens is now black and has no image. I have a support ticket, but they have been very little help. Would anyone be able to help a newbie out?Thanks...

Oculus rift controller issues

I've had my rift for a good 4-5 months and haven't had any problems till now. When I pull the triggers on either one of the controllers it looses track of were my hands are and goes all over the place. It makes aiming and interacting with objects imp...

Resolved! Cannot create support ticket, "page not found"...

My Rift S has a technical issue and I would like to create a new support ticket, but it says "page not found"!In details:Oculus support page at "support(dot)oculus(dot)com/885981024820727/" directs me to the following link:"support(dot)oculus(dot)com...

Rift S - Serious tracking issues

Hey guys,I know there are about 1000 threads about this problem but I don't think anybody has this problem as severe as I do.I bought a Rift S last week and I just can't get it to work. Basically the controller tracking works very "laggy", about ever...

Anonymous by Not applicable
  • 135 Views
  • 0 replies
  • 0 kudos

Controllers losing tracking...

I've been very frustrated lately when I am trying to play Beat Saber and my controllers keep losing tracking in the middle of the song. I physically can't pass certain levels because the loss of tracking causes me to miss a lot of notes and I fail th...

annoying pop up

a pop up banner keeps telling me that my system doesn't meet the minimum requirements I have a Radeon Pulse Rx580 8g with risen 5 2600 How can I resolve this

Anonymous by Not applicable
  • 117 Views
  • 1 replies
  • 0 kudos

Oculus Quest Link Crashing

Hello! I have a GeForce 1050 Graphics card and 32 MBs of ram, but it keeps crashing once it connects. It has worked before in Deism, Rick and Morty, and Minecraft, but it hasn't worked since mid-February. It has crashed quickly after it shows the hom...

Worst customer service ever received.

I am livid. About a month ago I sent my broken touch controllers back to be replaced, and haven't seen them since. In fact, I just got an email that they are out of stock! so now I have to wait, even though my broken controllers have been sitting at ...

JFourVR by Level 2
  • 201 Views
  • 4 replies
  • 0 kudos

Oculus Link no internet

Hello! i have had this problem all day long  every time i try to play a game i launch the Oculus app and the moment i take my headset on i lose internet connection i have bought a better internet connection because i couldnt play echo vr without it ...

Squeake by Level 2
  • 305 Views
  • 1 replies
  • 0 kudos

Rift S does not work after reboots (gigabyte z68xp-ud3)

Oculus support is of no use to me. Their last two steps for support were to 'reinstall windows a second time' and to RMA my device. My Rift S has no issues with one computer. The computer I want to use it on is running a Gigabyte Z68XP-UD3 motherboar...

wkwkied by Level 2
  • 325 Views
  • 6 replies
  • 1 kudos

Screen flickering on virtual desktop

When I access the virtual desktop on my Oculus Rift S, the sides of the screen flicker rapidly, especially when I look around. This doesn't happen to my entire view in the headset, just the desktop itself. Last time I used the desktop (several weeks ...

USB port reset failed

I was in the middle of playing Arizona Sunshine and got a black screen on the headset. Oculus software doesn't recognize it and windows 10 says usb port reset failed. all other usb devices work and have tried shuffling everything to different slots. ...

oculus quest god rays

After two weeks of using my new headset suddenly im seeing a lot of godrays and light smear on pretty much every highlight (apps/games) is that normal ?i am pretty much sure it was not that bad at beginning (sorry for my english i'm not a native engl...

How do I message my friends on my friend's list?

Hey guys! I feel like a noob. I don't know how to message my friends on my friends list on the Oculus App. I want to message but only allows me to block them or unfriend them? Where do I find the message button? Help! Please!  I have friends I want ...

Cannot get the Oculus app to install for the life of me

Hi everyone. I am in need of some help as I am all thumbs when it comes to installation of new hardware and software. I have been at this for about 5 hours now since getting my oculus rift in the mail. Here are some of the 'fixes' I have tried when l...

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