Get Help

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Multiplayer Network problems

Internet connection is goodstore is available In big screen- I can joying other rooms, but I see not other avatarsin Minigolf - Network Connection failure - Factory reset and second wlan isn’t helping

App pairing not working.

I recently had to factory reset my headset because of some technical issues. I've had the headset for around a year and the only issue I've had was app sharing not working. It happened first back in July, which i fixed by removing and re-adding my ac...

Quest 2 won’t charge or power on

So like the title says, I’m unable to charge or turn on my quest 2. When I try to turn it on whilst plugged in the oculus logo flashes for a brief second.I’ve tried leaving it plugged in for 2 hours +I’ve tried using a different outletI’ve tried char...

Resolved! Can't login through phone app on Quest 3

I'm trying to login to my new account through the Meta phone app on android. I enter my email and get my 6 digit code but I'm immediately sent back to the "enter email" part of the login process, I've tried using my password instead, but get the same...

Air Link/SteamVR

Hello, I am launching a game like Job Simulator in SteamVR on Meta Quest 2, Its going all alright for the first 10 seconds, but after i play for 10 seconds my headset just glitches and shows like 1 fps, but I got RTX 3060 and Intel Core i5-12400F, I ...

App Sharing not working Meta 3

My apps will not share between my accounts and this is a problem because I want to make my kids their own accounts for safety and age restriction. I’ve tried adding my account to the Meta 3 (my husband has the admin acct) and app sharing is set to ON...

Resolved! quest 2 keeps restarting download

Hi, I purchased a new game for my son yesterday on release day. Since then it has been downloading but keeps restarting the download back at zero. Any fixes for this? The game is The Walking Dead: Retribution if that matters. I’ve restarted the oculu...

Vr headset looses connection while charging

I got the meta quest 3 and asgards wrath the game is so big and take’s forever to download. When I charge it the download stops and I have to restart it. The game takes longer to install than the battery last. Any suggestions?

Overcharged on Meta Store Game Purchase (again)

Hello @metaquestsupport, I've been incorrectly charged for the second time during a game purchase from the Meta Store, both occasions I was using a valid discount code sent to me by Meta. Both times the billing page applied the discount and showed th...

Random Instances of No Sound

Last night, I played multiplayer for the first time and there were two separate times where the sound completely stopped working.We were playing Arizona Sunshine 2 and the first time it happened, was when I joined his game. The next time was much lat...

Resident evil 4 and beat saber redemption codes

May I PLEASE have the re4 and beat saber redemption codes for my oculus quest 2 I bought? I never redeemed them when I was gifted the oculus quest 2. Please help

Issues with Right Controller Not Tracking

I just got a Meta Quest 3 yesterday and everything started great until a few hours in. The right controller stopped tracking. The headset says its connected and all the buttons still work but for some reason it cannot detect the controller. I have tr...

Blank screen in apps & games

We just got 3 meta2 systems, one for each kid in the house. 2 out of the 3 work great. We set them all up the same way at the same time, but one of them has her avatar in the 'waiting room' but every time she tries to go into an app, it shows a blank...

Resolved! Quest 2 doesnt work offshore inside the vessel.

I work on a ship (offshore). When I'm on the high seas, even though I'm connecting to the network that asks for authentication, after it's done and connected, the glasses can't track the controls and work, a loss of tracking message appears all the t...

Resolved! Will there be support for the Gigabyte Radeon 7800 XT?

Not sure if this is the correct forum, but I recently upgraded my graphics card to a Gigabyte 7800 XT from a 2060, and it's saying it's not supported. I have 2 questions:1) will it be supported?2) anyone have this card and have problems? I don't seem...

Resolved! Asgards Wrath 2 Stuck after defeated Sobek

Hi there,after I defeated Sobek I went back to Horus to give him the stone. I gave him the stone but he just stands in front of me and nothing happens. I can´t leave either. I restarted the game and gave him the stone again with the same result. What...

Unable to join user invites

With the new software update labeled version 60.0.0.214.366, I'm unable to join invite from my friend for multiplayer session. In the previous version everything worked as expected. When I try to join from the quest2 notifications dashboard, it pop u...

Broken cooling fan

I use a quest 2, my quest has started presenting the statement that the cooling fan stopped working. Warranty is expired and I can't afford a new quest. How should I fix it? I can also disassemble it at home and fix it alone, I just need the steps.

Meta Quest 2 can’t share games with child

I am a parent and set up a child account. I have the Meta Quest app on my phone, and purchased Win Reality Baseball and NFL for my son. He is the only user of the oculus.Games I purchased for him are showing in the Meta Quest app on my phone, but not...

Resolved! pc black screens mid game

using the quest 2 with link cable and for some reason midway through a game could take 30min to 2 hours my pc just black screens and has to be restartedits not the power supply and i already tried to repair to oculus app what do i do

Not able to access Rec Room because of "Developer Mode" even when allowed by Parent.

Rec Room works in one of the child account's but does NOT work in the other child account. A message pops up saying that "your parent has not enabled Developer Mode" or something like that. But when I go into Supervision settings, I am not able to ch...

Unable to purchase gift

Hello,I'm getting the message 'this person is unable to receive this gift etc' notification when buying walkabout Mini Golf. If I could have a hand to solve it please.Thank you.

Resolved! Assassin's Creed Nexus VR game not showing in library

Bought it yesterday - can't even download it because it's not in a library.I'm using Quest 2

Beware - Oculus Quest 2 Defective

I purchased a Meta Quest 2 product via Amazon two years ago (mid 2021). I have used this device three times total. Recently, it stopped turning on. After investigating I learned that this is a known issue with devices made during this time period - t...

Says already logged in

My son's just gone to set up his quest 3 it's saying he's logged in when he's not and won't let him move any further he's so upset

Purchased games not showing

Why isn’t my purchased game Asgards wrath 2 not downloading and showing up in my library on my new quest 3 headset? Please help!

Problems with PC VR - Quest 3 - Air Link

Good day fellas,i already made a post regarding performance and tracking issues with pc vr. Standalone the quest 3 worked perfectly fine and smooth but in the moment i activated air link it began to stutter and lag. Guys i Finallly found the solution...

can a lenovo 3 ideapad 15ITL05 use the quest PC app. and what g card you need for it to work?

can a lenovo 3 ideapad 15ITL05 use the quest PC app. and what g card you need for it to work? cuz it wont work for me. i have a quest 3. and i cant link it to my lenovo 3 ideapad 15ITL05 and im starting to lose hope. so i came here. im wondering if i...

Resolved! Unable to add Canadian zip/postal code for payment method.

I am trying to create a child account so my kids can play but when entering a credit card info I cannot enter a Canadian zip code which requires letters and numbers. Please fix this issue.

Headset fan issue message

I need help with my VRheadset! I have a Quest 3 Headset and this week on Tuesday I got a notification inside of my headset telling me that my fan isn’t working properly. I don’t know what to do. Where I got this headset I’m 10 hours away from there I...