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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3324 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

In game mode

Hi when I play my caricature keeps crouching on won’t stop moving around any ideas on what’s wrong

Post Meta merge - Unable to load profile.

Hi folks, my app updated over the weekend and I was forced to do the account merge - since then I can't see my Profile when I click on it in the Meta Quest 2. Apps and air link seem to work fine and the merge *seems* to have worked but I just get an ...

JustWool by Honored Guest
  • 674 Views
  • 6 replies
  • 0 kudos

Oculus pin issues

I bought the Oculus quest two for my son yesterday. We spent all evening trying to buy a game and figure out what our pin is. Unfortunately the email associated with the Facebook account connected to the oculus account is unable to be accessed anymor...

xtine1117 by Honored Guest
  • 307 Views
  • 1 replies
  • 0 kudos

Wrongfully put age restricition

Hello, Ive recently had a Problem with my quest 2. When i tried to install a 16+ App, it said "this App is restricted 16+", through i am really old enough. It worked before and my Parents did not set any parent supervision. I contacted support (no on...

SrJuece by Honored Guest
  • 578 Views
  • 1 replies
  • 0 kudos

Gear vr

Hi, i have purchased a new note8 and Vr Set with Controller this week.I set this up and plugged the phone in to the headset to start downloading the various apps needed, but when it gets to the end of downloading the Samsung VR component I get 'Netwo...

Syncing

Oculus synced video shows as Wi-Fi with exclamation mark

Julz.VR by Honored Guest
  • 156 Views
  • 1 replies
  • 0 kudos

Left controller not pairing

Hello, I have oculus quest 2 for 2 years and never had a problem, but now, my left controller can't pair.I have tried to unpair and pair again, from the Oculus app, but every time says that needs to do a firmware update, I wait and the update finish ...

JIBS_2000 by Honored Guest
  • 509 Views
  • 1 replies
  • 0 kudos

Unable to use confirmation website

I just made a new Meta account and on the desktop app it says "To confirm your Facebook login, please switch to your default browser now. The confirmation process may take a few seconds to complete." and opens a new tab in my browser. The issue is th...

Kazomix by Honored Guest
  • 274 Views
  • 1 replies
  • 0 kudos

Can't change DOB

When I go to change my DOB in the settings of my meta account when I press save it says "You aren't able to create an account based on the information that you provided." Is this a bug or something?

How do I redeem free Beat Saber?

I just bought a meta quest 2 and am unable to find Beat Saber for free..When I search for it, it shows as I need to purchase it full price

Avalyon by Honored Guest
  • 423 Views
  • 1 replies
  • 0 kudos

Oculus Rift S sensors can't track hedset

Spoiler (Highlight to read)Stuck on three dots and sensors can't track headset.I've also found that oculus has not accessed my camera for a few months and don't know whyStuck on three dots and sensors can't track headset.I've also found that oculus h...

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Left controller keeps disconnecting and reconnecting

hello,ive been playing gorilla tag and my left controller just randomly disconnects and reconnects and my battery on my left controller is at 80% so i really dont know what to do i tried replacing the battery and its the exact same problem.

My account won’t load

my account won’t load on my quest 2 and I tried everything and won’t even work. I had spent more than $200 on games and can’t even use my quest account

Mrnato600 by Honored Guest
  • 305 Views
  • 1 replies
  • 1 kudos

Buzzing

Yesterday when I turned on my oculus quest 2, it started making this buzzing sound. I just played on it an hour ago and yet again it started making the same sound when I powered it on, and continued to while I played for 45 minutes. I have never ran ...

SSGVlone by Honored Guest
  • 305 Views
  • 2 replies
  • 1 kudos

Occulus dashboard in airlink

Hi I'm wondering can you minimise or move the semi circular dashboard in airlink view as I tried to open a game and it was at eye level which obscured my view and I couldn't see the screen and even when I clicked the desk top button it was still ther...

Game does not appear

I just bought FNAF Help Wanted in the oculus store on my phone, but it doesn't appear in the headset for download. I've also noticed that, keep in mind I have good internet; it refuses to connect to the store or even show any other apps than the ones...

Batmace8 by Honored Guest
  • 226 Views
  • 1 replies
  • 1 kudos

How to get support?

I recently ordered Beat Sabre and the money has been taken. But after several weeks of trying I still cannot see this app on my Meta Quest 2 headset so cannot use it. I have gone through multiple websites to try and find a solution without success. T...

Disconnecting from server

Just tonight when I try to play poker VR it keeps saying disconnected from server.. I don't want to Uninstaller and reinstall because I will loose my $233,000.00 chips.Please help me..

Oculus Air link connecting, freezing, then disconnecting

Hey, whenever I use Air Link on my Quest 2, it connects freezes and disconnects.The headset says an error saying it has something to do with my pc, quest or my Wifi.I have had this problem for over a year now, The last time I was able to play my favo...

Noahcrow by Honored Guest
  • 590 Views
  • 2 replies
  • 0 kudos

Syncing Photos to Phone Issue

I've been having this issue for a couple of months now with my Oculus Quest 2. I have the oculus app downloaded on my phone and whenever I have tried syncing my photos onto the app it tells me to connect my headset to the app. When I connect it, it u...

p8rple by Honored Guest
  • 669 Views
  • 1 replies
  • 0 kudos

Can't access sale price on games?

I created another account for my household. On my account there are several games that are on sale, but on this secondary account there are none that are on sale, they are all regular price. Any idea why the sale price would only be available on one ...

Dave.12 by Honored Guest
  • 346 Views
  • 2 replies
  • 0 kudos

Quest 2 Meta Account

I just made my meta account today and now I can’t login to it on the quest app. I manually updated it but it has no meta login option and when I tried to use Facebook it made a new account for it. Please fix this so I can use the app again! Thank you

Referral bonus

My friend sent me the referral code and I went through All the steps and still have not received the referral bonus. It has been over 3 days now and nothing

Resolved! Referral credit still not received after 30+ days

I have still not received my 2x $30 referral credits in over 30+ days. - Both of the people that used my referral link already received their $30 credits on their accounts (nearly instantly)- Both of the people purchased the Quest 2 headsets NEW, the...

jwdonal by Honored Guest
  • 341 Views
  • 1 replies
  • 0 kudos

Resolved! Rift S GPU

Hey people, my pc has the NVIDIA GTX 1650, and when i launch Wrath of Asgard the game freezes and im unable to play, can somoene suggest something please

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