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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
My right controller won’t pair
My right controller would not pair so I googled and was told to leave the battery out for 30 minutes which I did. This did nothing. I then searched again and it said to do a factory reset. I am now stuck on the screen where it makes you pair your con...
Resolved! Casting from all accounts or multi-admin?
Bought this for my 3 kids. They want separate gamesaves, so 3 accounts needed. Guess of they were disappointed when only one (the admin) account could share the screen. Extremely boring for the rest, and the "do together thing" lost. So, how do I eit...
Purchased games
I had a house fire in May and bought a new oculus for my son for Christmas and when I logged in the app on my phone I don't see any of my purchases
Resolved! Apps say to setup a meta account
Am I the only one that has the problem where apps say to setup a meta account when i setup my quest 2 WITH MY META ACCOUNT why does this keep happening (please help idk why this keeps happening)
Where's my library- moved from Rift S to Meta Quest 3
I was a Rift CV1 and the Rift S user. I just got my Quest 3 and set it up. Where's my library of games I have already purchased from the Oculus store?
Ticket number, email and replacement
I lost my ticket #06418265 on my email and for the replacement I made a mistake at the email address associated with my Oculus account
I want more storage
I got a 128gb quest 3 but i now realize 512gbs is much better. Can I trade it in and pay another $150 to get the 512gb one?
Resolved! Portable charger
I bought my buddy a Meta quest 2. When watching video content for long durations his power lasts only so long. He has the Quest 2 which can only be charged from a dock. USB style wont work. Can anyone suggest a specific back up portable charger "THAT...
Resolved! Unable to redeem Asgards Wrath 2
Hi,Asgards Wrath 2 has been released a few days ago, but I'm still not able to redeem it, even though I bought the Meta Quest 3 a few months ago.. I can't find any solution to the issue online, hopefully a Meta Employee can help out.
Resolved! I bought a Gift Card and it asks for 25 digits and I only have 16 digits on my Gift card.
Hello, I recently bought a "meta quest gift card" to redeem it in a game. When I bought the card I realized that it only had 16 digits. I could not redeem it, the official Meta Quest application asked me for a minimum of 25 digits. Please help me, I ...
Quest 3 mic and app uninstalling
My mic stops working several times. I’ve tried to go to sound etc and turn it on and off and mute it but doesn’t make a difference. also Asgard wrath 3 keeps uninstalling and I am stuck on the screen constantly of 3 people. When the game does load it...
Help redeeming Asgard's Wrath 2
Tried to redeem the email confirmation email then confirmation txt msg which opened the meta app then nothing just asgards wrath £44 Tried to click redeem but it's asking for a long code if I go back to the email it's no longer there just the last co...
Resolved! Not able to connect any Oculus vr to my swift x
I have a Swift X laptop (model SFX14-41G-R7QJ) with the following specifications: R5-5600U processor, 16GB RAM, 512GB SSD, and an RTX 3050 graphics card.I am facing an issue with my laptop Oculus setup. I have connected 3 Meta Quest 2 headsets to the...
Purchased game removed from my account
I was attempting to play beat saber with my friend today, and first, beat saber was giving me the error code “CRF-9” when trying to use multiplayer, so I restarted the game a few times, my headset, logged in and out of my account, etc, after about 45...
Did not get the full referral reward
I just got a Quest 2 and used a referral and saw the confirmation screen noted a $60 referral credit. When I went into the store, it was only $30. Was there an error in the confirmation screen?
Trouble logging in
I tried logging into my device again by going through the meta/device site and logging in with a code. I put the code in and now it's telling me to put in my work email. I put in the email and not it's saying it's not correct. I'm not sure why I have...
Resolved! Oculus Quest 2 PC Link Cant reach in game menus
So I bought zenith connected my quest to my oculus link rift app and while playing I cant access in-game menus (inventory) both the 3 dash button and oculus button take me to the rift home menu. I tried other games and they all do the same thing whil...
Change site permissions
I accidentally disabled my microphone permissions on an website, and can't find a way to re-enable it.
Downloading app
Why is the meta app so reeeetarted? I cant even download it. It keeps saying restart device. What can I do to even download it?
Entire Oculus library lost.... again
For the second time, I've lost my Oculus library of games I've purchased over the past 6 years. This is the second time this has happened when my account was migrated to a Meta account.I've submitted a few emails over the past few weeks with no respo...
pc compatability
so i wasnt too bothered about a pc link up when i had the quest 2 BUT after Amazon refunded the £410 and i only had to put £70/80 towards the quest 3 (great little blag i kno...no need to give me a round of applause lol) and after playing the amazing...
Oculus Quest 2 not connecting to mobile app
I just got my Oculus for Christmas and for a day or two it was working just fine. Now whenever I try to connect it to the app it won’t connect. My Bluetooth says it is connected but not the app. I have already googled ways to solve this and tried eve...
Resolved! Charging issue
hi all, need some help here,i have quest 3 an headset battery power showed 15% so i decided to charge headset while playing games,i got orange lite on headset and battery icon shows charging, however, battery is not charging my headset drops percent ...
Resolved! Account suspension happening 24th December and can’t fix
Hi, so my account gave me a notification on the 10th of December saying “Your account will be suspended on the 24th if you don’t provide your details” So I try to fix it and notice I can make an account for a 12 and under, so I do that instead, not r...
Resolved! Can’t create a secondary account on meta quest 2
I purchased a meta quest 2, set up my account, no problem….bought a second unit for the husband and tried to create a secondary user on my first headset. I go thru settings, click on add account, add user account, and it has me enter the code to conn...
Referral did not work
Hi there,My girlfriend sent me a referral link that I accepted with my new account. I just purchased the quest 3 and activated it with my new account, I don’t see any referral bonus nor does my girlfriend in her account. Can someone help me with this...
International shipping MSDS
Hello, I need help ASAP.We have been asked to provide am MSDS for the quest 3. I sent them the product information sheet and the health and safety warning but they were not accepted. Is Meta able to provide an MSDS for the Quest 3? Thank you
Resolved! game wont download
I'm trying to download gorilla tag, but it downloads and uninstalls right after and then I have to download it again and then it uninstalls again I tried downloading it like 5 times now and it still isn't working and if I try to download a different ...
Question about the referral program (amount of credit)
Hello everyone,I have a question regarding the referral program. According to the screenshot, I was supposed to receive €60, but only €30 has been credited.The text in the screenshot (german) literally says "get 60€ credit for yourself". Am I getting...
