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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Meta account center hacked through my Instagram
My meta account center was hacked through instagram and I’m trying to reconnect my instagram account to my facebook account and remove the hacker account but I can’t because it’s connected to the hacker account and I can’t remove that account because...
I've been hacked and Facebook won't help
My Facebook account has been hacked. Someone added two-factor authentication and changed my name to Olivia Olivia. They didn't change my password, so I still have access to my account, but I can't change my password, fix my name, or get the hacker of...
Unable to log into Meta to log into Oculus PC App
Hello Oculus Community, So, I'm trying to log into my Oculus App.I get redirected to my browser, try to log in with Facebook. White Screen. Ok, I'll clear my cookies and cache. That worked, but it just brings me to Facebook instead of logging in my a...
Resolved! Unable connect to PC with air link or cable link.
Hi Good People,My quest 2 will not link to the PC Meta quest link software with either air link or cable. PC exceeds required spec and using USB 3.The headset says it's connected with a good solid connection. The Meta quest link software says it's co...
Muffled microphone on quest 3
Whenever i speak in any vr game it"muffles" it sounds like im 10 feet away and quiet ive tried the following. Factory resetToggleing on and off micRestarting Iknow theres more things i can try based off others issues but the users never specify what ...
My Personal Facebook Account has been disabled
Dear Facebook Team, I'm writing to appeal the disabling of my personal Facebook account. I believe this was an error on Facebook's part, and I'm confident that my account was not in violation of any community standards. Reason for Appeal I understand...
need help in hacked instagram
hello everybody,i have a instagram account thats been stolen like a month,its closed in few minutes after getting stolen,i tried to get it back with selfies emails etc but it didnt worked,as instagram support center is worthless not helping.Today its...
Quest 3 won't charge. Won't charge in dock, won't charge with cable, won't turn on.
I've plugged the Quest 3 into every charger I have and it won't charge. I have the elite strap and have removed this and still nothing. No green light or flashing amber light. It won't even turn on.
My son spent nearly £250 using my Mete Quest VR which was linked to my PayPal account.
My son spent nearly £250 using my Mete Quest VR which was linked to my PayPal account. Im sure I had set up a PIN protect. He was playing Gorilla Tag and was repeatedly able to purchase Shiny Rocks in-game credits.i only found out when I looked at my...
Quest 3 not recording app chat
Heyo Im using a quest 3 and I have a pro, neither all of a sudden record in game voice audio. Not voice call audio but app chat audio, only my own mic. Hoping to get a fix for this
Paddles and hands showing up in game.
When I launch a game in Meta Quest 3s the hands and paddles are still there and disappear to the game hands. Also there was a universal menu bar up, just the bar that you can move around the screen but no menu, this was while another universal menu w...
I can't access my Meta account with 2 step verifcation factor
My authenticator app deleted all my codes and now I can´t access my Meta account cause it doesn´t give me any other way to verify. I have a session opened but I can´t change the verification app, ask for another type of code or anything. I need help ...
You can't hear the voice chat on the video recording.
after watching the recorded video in any game, I can only hear myself and the game, but the voice chat seems to be disabled and the players can not hear how to solve this problem, I have quest 3s
Quest 3 Left Speaker Arm broken
Hello Meta Support team,The left speaker arm of my Quest 3 headset has broken off. How can I get the headset repaired?I have tried to contact Meta Support via www.meta.com/de-de/help/support, but I always get an error message when I click on the Send...
Facebook account hacked and suspended
my Instagram account has been hacked and someone linked their Instagram account to the Facebook and Instagram account. Their account got suspended and it caused my Facebook to be suspended as well. i don’t care for the Instagram account, recovering a...
Population One. Connection lost only in lobby.
Hello! I really enjoy playing Population One. Recently I have encountered a problem. Only the lobby keeps showing "connection lost". Because of this, I can't play games with my friends in Squads. But I can match and play games solo from the lobby.The...
Re: By Meta update Hard Bricked Oculus 2 gogles, and possible EDL Qualcomm FLASH ??
Thanks for the reply. I've tried the Software Update 3 times. Then tried even the manual 'adb sideload xxx.zip' for newer firmware that is the v74. It installed successfully but still boot loop. I've talked to Amazon associate on Friday, he told me h...
No longer have access to my Facebook account.
I accidentally deleted my authentication app... but now I can't get into my Facebook account. Now I have done all possible solutions that were on the Facebook Help Center, but unfortunately no result.What can I do now because when I forward my ID to ...
Resolved! Multi-account headset - limiting access?
Good morning, We have a new quest 2 shared by 2 parents and child - I know if my daughter goes to my account she cant purchase anything without my PIN, but is it possible to limit the ability to even login as a parent when you are a child? From what ...
Disabled account
Meta disabled all of y accounts for no reason. I was flagged for suspicious and as I went to reset my password, i was disabled. There is no way to contact anyone. This was obviously an error and I'd like my accounts back. I cannot contact anyone thro...
PTC V.76 Broke my Quest 3
I am new to Vr headsets and bought a Quest 3 and a Quest 3s. Enabled the PTC on them not knowing the consequences, and now I have 2 meta quest headsets that can't open games/apps.I left the PTC and did multiple factory resets (on the app and on the q...
URGENT: Need Help Recovering Hacked Verified Instagram Business Account (1.2M+ Followers)
Hi everyone, I’m reaching out in desperation after exhausting every official channel with no success. My verified Instagram business account, which has over 1.2 million followers, was recently hacked and taken over. I’ve followed all the recommended ...
"We've disabled your account" why
My Facebook account is disabled, I really don't know the reason, Kindly help me. Account name: ***** Regard,
NEW Meta Quest 3 Bricked- Customer Support Feedback & Community help
Received my Meta Quest 3 this week; I charged it overnight. To pint out, I was aware from researching there is an issue with the new update where a headset could become bricked. However, as a new unit and user, I followed the onscreen instructions; T...
Resolved! JSON files on my C drive
META Quest Link app spams my C drive with JSON files on every reboot !!!!!
Metaquest 3 wont load games. Stuck in three dots on contractor showdown and asgard wrath 2
Hello,I need help with my new metquest 3. I can download and launch games like pop 1, but when I download contractor showdown which I played in my 3s that's now factory resetted and given to my brother, I cant run it. its only showing the three dots ...
I can’t play Gorilla Tag
Whenever I click on Gorilla Tag to play, the three white dots pop up indicating that the game is loading. But then , I get kicked out back to my home. I have tried deleting and reinstalling the game, restarting the headset, I have even tried factory ...
Quest Pro controllers jumpy / not tracking properly (a diary of my plight)
Final update: I had to factory reset my headset to get my controllers to track properly again. Unfortunately the headset OS updated and now the game I play, Breachers, crashes on startup on my Quest 2. That's me done with VR.Trying to play some Breac...
