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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Stuck on connect your headset Quest 2

When i plug in the link cable to the USB ports at the front of my PC it doesn't detect my headset however it charges it. But when i connect my headset via cable to the USB ports at the back of my PC it detects it and i get the prompt to enable link e...

quackum by Level 2
  • 1 replies
  • 0 kudos


My left controller is broken and I know that I still have warranty how can I get a replacement please help. Thank you

Received a referral and apparently did it backwards

A friend gave me a referral before Christmas and we got a Quest 2 for Christmas. I registered it and set it up yesterday and today was trying to use referral and it doesn’t work. Reading posts, I think I did it backwards in the rush of Christmas. Is ...

30 dollar credit messed up

OK I loaded three quest 2s on my account I cant applie the 30 referral since I already activated my brother quest 2 on my account am I screwed out of the 30 dollars can I fix it by Uninstalleing one of them and reinstalling the other one on my brothe...


Will not cast to Vizio P65Q9-J01.Any solutions. Already have done all the bull reset crap! Sad you spend so much and the machine sucks,...may not be compatible. Well **bleep**! Give a FN compatibly list then! Update the software,make it compatible wi...

No Command

I am having trouble with factory resetting the Meta Quest 2. The main issue is that every time I try to go to the factory reset screen it just shows a "no command" I've tried just about everything I can think of. I can't reset it on mobile, I've trie...

Why casting is not allowed to non-admin user?

I have my primary account and family members' accounts added to quest-2, it looks like only the primary(admin) account is allowed to cast. This makes for a boring experience for users that are not playing. I tried to make it work but noticed:- There ...

Left and Right Oculus Quest 2 Controllers Sound Different?

Essentially, I was playing around on the Quest 2 for a while now; Roughly 2-3 days in already. I found that the triggers on both controllers have a tendency to sound different. The left one is slightly muffled. The right one sounds a bit less; Clear ...

Impalas by Level 2
  • 2 replies
  • 0 kudos

Controller replacement

Hi I have sent off to have my controllers replaced but I think I have just got them working so was wondering how I cancel this replacement order please can anyone help?

My quest 2 keeps glitching me in random spots

It seems whenever I move my head around or move in some way, I just teleport in random spots without me touching anything. It makes games almost unplayable and super annoying. I've covered my mirror and cleaned the cameras and everything. But some pe...

Resolved! Welcome 25

I got a welcome promo code good until Jan 5th that gives 25% off purchase of an app. I tried to purchase Blade and Sorcery with this code. It shows $5.00 off but after I click purchase then it asks for a pin and said it could complete request at this...

Bluetooth pairing to iOS is broken

Bluetooth pairing seems to be broken for me on iOS. This manifests in a number of issues:After a factory reset, I cannot complete headset setup on iOS. It spits out an error after I enter my pairing code, exactly the same as in this unsolved issue: h...

Ovrtaker by Level 2
  • 15 replies
  • 1 kudos

Colored horizontal lines on screen

Many horizontal lines are permanently appearing on both screens of my Quest 2. They are mostly visible on screens with white backgrounds, where they appear as various bright colors. I have tried powering off my headset, and done a factory reset, but ...


Resolved! MQDH 3.0.1 not able to connect to Meta Quest Pro

Hi,I am facing trouble connecting MQDH to Meta Quest Pro. I used macOS Ventura 13.0 (22A380) and downloaded an updated MQDH 3.0.1.I can connect my device to the Meta Quest mobile app but not to MQDH. MQDH was able to find the device but was stuck at ...

Screenshot 2022-11-04 at 9.28.54.png
ansh90 by Level 3
  • 4 replies
  • 1 kudos

nothing loading

When i try to go into my apps it doesnt load and tells me to buy games. When I go into the store it says "oops, nothing to see here!" So, please help and try to fix it in any way you can!

I accidentally deleted Oculus files!

Could someone send me a copy of the Oculus files that are normally in the program files? I accidentally deleted all of them and am trying to use Oculus mirror tool. If anyone has the files just make a copy of them and upload the copy to temp file web...

Link cable - much worse connection after 47 update

My Quest 2 upgraded itself! to newest software and now cable link connection is terrible. Stuttering, frame drops - used to be perfect... Any tips? Wait for another update?They really need to enable roll back to previous software.... It is the same i...

Stuck on meta logo

I have been Stuck on a looping meta logo for multiple hours, I have tried turning it off, rebooting it, and factory reseting it.

Controller update error

My left controller fails to update repeatedly, it no longer is functional. I've done everything to try to fix the issue but no luck. Is there a debug setting in the headset allowing me to view a log, the information presented is useless for debugging...