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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Stuck on Health and safety warning video

I just bought a RIft s vr headseat and i clicked off on a safety video because i couldn't pause it and when i tried staring oculus again it just went back to the video but this time it isn't playing and i can't continue it. I've tried re-installing, ...

Ceroing by Level 2
  • 8 replies
  • 0 kudos

Delivery or shipment issue

I ordered oculus rift s 18th January and i got 2 emails : 1 confirmation email and 2 that the order is ready for shipment . In "my orders" tab it says the order will arrive 21st January but i still haven't tracking number and i didn't received any in...

Voice commands help

Is there information of the current voice commands? Information sheet. List of commands. How to use? Things like that. Reference: Oculus Quest.

Oculus 4-Meter Headset Cable

I've had my Rift for almost a year now, but the cable is now damaged and quickly need a replacement. Where can I buy another one of these? It is no longer available on the market and I can't seem to find one anywhere else.

Kennpai by Level 2
  • 0 replies
  • 0 kudos

Black Screen on Setup

Hi all,I know there have been plenty of post on this issue, but none of the comments have fixed my issue. Also a lot seemed to be from around 5 months ago when it looks like a software update caused the same issue. Anyway, I was lucky enough to be ab...

Constant "Can't reach Oculus service" error

Hi i just got Oculus recently and it was working fine for about a week until the app ceased to work. Now I've tried to repair the app, completely wipe it off my system and start anew, searched numerous forums to find similar problems to see if i coul...

Support Phone Number?

So I have been dealing with support for over a week now and am lucky if I get a response email once a day. At this point I've gotten a shipping label, which the address is wrong, even though it is correct in the email chain. They also didn't mention ...

Why is the Support team not responding to me?

I have been in contact with Oculus Support for over a week. I'm in the process of trying to get a replacement Oculus Quest. Last I heard from Support, they told me my request for a replacement Quest has been approved, and that I needed to send my ful...

Headset Straps

I recently purchased an Oculus Go and while I am enjoying the VR experience, what I am not enjoying is the fact that the right headset strap keeps coming off the body of the headset, which makes putting it on my head a real chore. I have tried to loo...

Oculus Rift picking up my breathing...

Hello, im wondering if there any solution to stop the oculus rift microphone to picking up the breathing noise if im breathing through my nose. (people on most social vr platforms keep complain i have heavy breathing all the time, i literally staying...

Quest wasn’t as I expected

I had the quest for a while and it’s an awesome product but when I got I was expecting to pay for blade of sorcery and play Minecraft but theres more “party” games on the quest and not really fun titles. I feel as I wasted money

Rift S USB 3.0 port incompatible?

So i just got my rift but when i plug it into my PC it says that Your headset is plugged into an incompatible USB port. It is plugged into a USB 3.0 port, and ive tried connecting it to all of the other USB 3.0 ports on my PC same issue.

Install problem

My game will go through the download but won't install the game. I tried factory reset and it still doesn't work.

How do i share files from my pc to my oculus go

I have tried to allow my oculus go to be seen as a disk drive by my pc but the information on how to do it is either outdated or I'm missing something.I followed a guide on the oculus support site. I have the cable provided with the headset plugged i...

Can my laptop run oculus

I was wondering if my laptop could run the oculus iTs a acer nitro 5 and the specs are i5 9400h, gtx 1650 and 16 gb ramis this enough to Handel the oculus or should I buy the quest I also have another question if the quest can run zero caliber.

Beat Saber is having a ton of lag with brand new rift s

I just made the jump to PC VR from my PSVR and have had a bunch of lag issues with Beat Saber. I've tried turning down my AA from the 8x to 4x in Geforce Experience and not much difference. It happens with or without mods. I have a pretty good PC wit...


Hello I tried loading the psious app, now my oculus doesn't's just three dots flickering?

Can't download game

ALL of my other games worked but when I tried to download 1 game (FNAF Vr) It said that my antivirus blocked it. I don't know if there is a way I can install it and get around it

After changing the motherboard

I changed my motherboard for Asus Z390- H Gaming and now my Oculos Rift S are freezing the image when you enter the home, and is restarting does anyone know what may be happening?my configurationi5 8600kRtx 2080 super game trio16GB MemoryZ390 -H Gami...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Oculus will not download

Oculus home will not download and will tell me to restart my computer every time. Looking at the setup log, I can tell that the issue is with downloading drivers. Help would be appreciated. Here is where it fails:[Debug] [1/18/2020 3:44:11 PM] Instal...

Go won’t finish set up

Setting up our new Go and it keeps asking us to finish setting it up, we have done all the steps. Wifi connected, items downloaded on phone but screen has said it is updating the headset for hours and hours each time never getting us past that screen...

Oculus Go continues to update without finishing set up

I have two Go's. The first set up without an issue. The second, set up using a different family phone continues to say it is updating and to follow the instructions in the app on the phone. There are no additional instructions to follow. All steps ha...

Asgard's Wrath UPDATE requires 131GB? Dont think so...

just turned on my Oculus and there is an update for Asgard's Wrath and i get the ERROR message Not Enogh Space AvailableYou’ll need more free space to download Asgard's Wrath to the Oculus Library location "J:\" (131 GB required). You can manage your...

Oculus Quest ordering issues

Hi I ordered and Oculus quest on Sunday the 12th of January and a few days later I still haven’t received my tracking number and I haven’t been charged. When I try to see my order information through the guest account I ordered it on I get put in a l...

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

unknown error

im trying to download the oculus rift setup and wen it completes it says its encountered a unknown error so ive tried meny different things to fix error please help

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