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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Oculus 3 Gorilla Tag works on primary account (parents) but not on second account on the device
Have an Oculus 3 and setup with my info as primary account.My kids account on the Oculus was added and given permission to play Gorilla Tag. On my account the game can be played. On my kids account all you see is the boundary (grid walls). The game i...
Over heated causing melted charger in headset
My son placed his headset on charge over night while he went to sleep. Woke up to find it had over heated causing the charging unit to melt inside the charging port and the outside is melted around the charging port! This is extremely alarming as it...
Payment method
Our new meta quest 2 is not allowing us to add a payment method so we cannot get any games for it
Quest 3 Battery Question
So i've recently recieved a link cable which is plugged onto my USB 3.2 from my motherboard onto the Quest 3 headset.Since i've upgraded from a Rift S to the Quest 3 i was wondering how much does the battery degrade over time and if leaving the heads...
New Quest 2 spinning (left to right) during PCVR but not SA gaming.
I have owned a Q2 for 18 months and decided to purchase one for my son. We set the unit up and it appears to work fine out of the box. We loaded a Standalone game it again appears to work fine. My son used his Steam account to purchase a few of the S...
Bought holiday bundle gorilla tag and second account doesn’t seem to have access
I have 3 accounts setup on my Oculus Quest 2. From the meta quest app I purchased a holiday bundle for gorilla tag, yet when we use my wife’s account the content doesn’t show up. Are additional bundles supposed to show up for all accounts that exist ...
Extreme Stuttering in Oculus Link
So I have extreme stuttering when i load into Oculus Link. When I go to dropped frame capture it shows this after recording for a minute .I have a rather unique setup with a laptop and an e-gpu but here are the specs anywaysCPU- Intel Core I7 1165G7R...
Meta Quest 2 Works Properly Only in One Location
I had been using my 1-week old headset in a couple different locations and noticed 2 days ago that, while working out in SuperNatural, one of my bats had become improperly aligned with my hand controller by the end of the workout. Since then, it's go...
Rift S crashes when streaming on discord
Whenever I click the share screen button on discord to stream my VR display, the headset instantly starts freezing and eventually crashes. every time. I have a ASUS rog strix 3090 and a ryzen 7 5700x 3d with 32 gb ram. I just want to be able to strea...
Oculus gallery quest 3
So oculus gallery was working before the v60 update. When I went to go show someone the gallery, it will not open. There is a black flash of a line then nothing. I have tried resyncing thw quest 3 with the app. Logged out of the app on my phone and l...
Gift card added to wrong account (new account made)
Why is it so common and easy to apply gift cards to the wrong account? Considering the fact that this can not be undone, there needs to be systems created to confirm that a card is being credited to the correct account. In my case a new account was a...
How to get second 50 credit added?
Two quest 2 were purchased. How do I gain the other $50 credit? I made an account then my kids quest was added to my account but without the other rebate. Any thoughts on how to gain the credit before the sale ends? 樂
Bought two quest 2 only one $50 credit loaded.
How do I gain the other $50 credit? I made an account then my kids quest was added to my account but without the other rebate. Any thoughts on how to gain the credit before the sale ends? 樂
The climb 2 not connected
My WiFi is strong yet the game keeps saying 'not connected to server' , and doing a search it seems a very common issue yet I've found no fix for it. Anyone help?
Resolved! Oculus Rift S audio ticking
Recently, I turned on my Oculus Rift S to play a game, but I only heard a strange ticking noise from the speaker. I thought something might be wrong with the speaker, but even when I plugged in my headphones, the ticking sound was still there. It got...
Resolved! Linking with family kids account
Hi. I have two kids with under 12 accounts. We are trying to link them to their cousins who are also under 12 but we get a message that these accounts must be private and profiles cannot be shared. How do we get these kids connected? We have quest 2 ...
Meta Quest 2 wont turn on or charge
I've had my VR headset for almost a year now and it hasn't been working for the last two days. When I press the button, nothing happens but the controllers work just fine. Charging won't work either and I feel like I've tried almost everything I coul...
Resolved! redeem diffrent promo code
hi therei want to use a friend referral to buy asgard wrath 2 but it seems its locked on the 10% code rather then the 25% probably due to a miss click along the wayhow do i remove the current code from the system ?nothing was used nothing was purchas...
Avatar Headwear
Me and my family regularly change our Quest 2 avatar's clothes just because it's fun. However I've recently discovered something that might be a glitch.Unlike eyewear, piercings, hearing aids, makeup and most of the other optional accessories, there ...
Accessing the Data Folder within the Headset USB/Data/Read-Only
I am a developer for an app that uses DLC.When I am developing DLC content, I need to make the DLC file and put it on the headset and then test it. Sometimes I immediately see I need to change something, make another build and test again. This is the...
Resolved! Child does not have an email account
My child does not have an email account. I do not want my child to have an email account. I have used my email address to create a meta quest account.I am now trying to create a child’s account but it will not let me without entering their email.Is t...
Asgard's Wrath 2 Redemption - multiple devices
For Christmas this year, my three children have each received a Quest 3. As we are coming from a shared family device, the Quest 2, all 3 devices were set up using the original shared account. We then created new individual Meta accounts for each of ...
I cant get in my acount
It asked me to verify with my old deactivated phone number so i cant get in
Resolved! Meta quest 2 headset is showing a small red cross on the corner
Meta quest 2 headset.There is a small Red Cross in the upper right corner of the display I dont know what it is.
Resolved! Referal code not working
My cousin has bought a Quest 2. I set it up for her using my Referal code and we both have received nothing. My sister who also boutght one last week I received the Referal money straight away. What could you suggest is the issue? Both have been setu...
Resolved! Quest 3 Controller question
Hi merry Xmas I have a question can u use quest 3 controllers on quest 2 headset
Meta Quest 3 is broken
My husband's Meta Quest 3, bought from Amazon on Oct. 12, is broken. It stopped responding to the right controller. I rebooted, changed the controller's battery, and did a factory reset with no results.I contacted Meta support, they determined that t...
Resolved! meta gift card
Hi,When I purchased my meta quest 3 it came with a gift card to the meta store. When I try to redeem the card in my wallet in the meta quest store by entering in the code it gives me the error: something went wrong. please reset the device and then r...
When will meta support rx 7900xt gpu?
I have this error "does not meet the requirements" everytime i open the app.When will my gpu get the support or meta just gave up on pcvr?!Cause I see most of nvidia cards have support but not the samething with amd.
