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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Facebook Hacked
My Facebook account I gave had for many years was hacked. Thr hacker is scamming people by posting items for sale and asking for deposits. One if my friends already gave them 2k thinking she was communicating with me. They have control of my Facebook...
Meta Move has no more option connect to apple health
Everything was working fine until 20 September. When I open Move application I found that Apple health slider is off and not active. I try to reinstall Meta Horizon and apple health option disappeared atoll after that. Apple health app can see Horizo...
Pair Headset after logging into app
Me and my son share a headset. I am and the admin and he’s the secondary profile. I want to take advantage of the supervision suite of tools, namely the scheduled time off feature/time allowed to play features. I do not want to share an account and m...
Meta quest gift card
Hi I purchased a meta gift card from Walmart The money is on there and I type all the letters. Correct but it keeps saying, you can add additional cash to your meta Horizon store balance later. Contact customer service for additional support. Someone...
Content from Library won't start on quest 3 link PCVR
When i try to start a game while connected via usb link a tab pops up with the name of the game and disappears after 5 second.I tested the cable and got 2.8gbpsI've restarted everything I am running a rtx 4070TI + ryzen 7800x3d +32ram DDR5 and the Me...
Susspended account
Hello. My wifes account was susspended for 180 days. She sent the "Verify Selfie" in but we never heard of an answer. Its almost 3weeks but the automatic reply said shes gonna get a response less then in a day. She also got a confirmation email about...
having problems with a brand new quest 3
hi i am having problem with my brand new quest 3 that when i play games sometimes horizontal transparent lines comes up..not sure if it might be drivers but everything is up to date. also the lines start appearing on both of the lenses..this does not...
Cant follow friend
I can't follow my friend because The follow button won't show up and I can't find anywhere in settings to enable or disable the ability to stop anyone from following. Please can anyone help me figure this out.
Quest 3 won’t charge
My Quest 3 said the port was wet so I disconnected and stopped charging it to let it dry. It sometimes happened but it never made my virtual reality headset stop working. Then after a day I put it back to charge but it won’t charge.
I am Cat not loading
Hello, I am Cat is stuck at initial loading screen. Tried uninstall several times, clearing storage space. Cannot get game to load. Emailed dev with no response.
Meta Quest 3 right controller losing tracking
I've had Quest headsets since April 2020, when I bought the Quest 1. In August 2020, I had to replace the Quest 1's left controller after it periodically lost tracking. In November 2023, I had to re-replace the same Quest 1's left controller for the ...
Resolved! Constantly being kicked back to home screen when trying to play certain games
As of last night when I try to play certain games (Star Wars Tales from Galaxy and Blade and Sorcery) it loads up for about 15 seconds then I see the 3 oculus loading dots and takes me back to the home screen. I have read online I need to do a hard r...
calls broken
I tried to play with my friend a social game on my quest 3 while we were on a call in the meta calls app, and when I try to speak with other people, I cannot but my friend can, and the app allows people to talk in-game while also being on a meta call...
Meta Quest 3 - Workrooms - Multiple Screens Not Working on Windows 11
In Meta Workrooms, I'm able to connect my windows 11 laptop, but when I try to add another screen, it simply asks me to reconnect to the laptop and then after re-connecting and re-confirming the connection a 2nd virtual monitor is not added. I don't ...
HELP PLS
You can't make this change at the momentThis is because we noticed you are using a device you don't usually use and we need to keep your account safe. We'll allow you to make this change after you've used this device for a while.Good afternoon I’ve a...
The end of my experience with META
After being hacked, META support instead of helping me closed ALL my META-related accounts. FB, IG Threads and obvs META. My Oculus 2 now is just an expansive, heavy paperweight.Money spent to buy games, gone.After the last NONSENSE action by meta (c...
Someone PLEASE help me get my META account back!
Hello, I've been victim of phishing and someone changed the IG account related to my FB/META account. So now my accountis disabled and cannot use my Oculus 2 anymore. All my games and purchase are blocked. I made this new priofile so I can reach some...
Gifting a game not yet Redeemed
I own a Quest 2. I purchased a Quest 3S for my nephew and niece. I tested the Quest 3S with my account to confirm everything was working properly. After confirmation that the new 3S was working correctly, I reset the Quest 3S back to factory defaults...
Meta contact
Hi,does anybody higher in ranks of Meta sitting here? How tf I can contact with human from meta support?I've been trying to open a case for over a week about the right controller not working in Quest 3, sending this **bleep**ing bot sitting on the su...
Delete Meta Account Without Access To Email
I'm looking to deactivate both FB and Meta accounts, and Meta is giving me issues. It's requiring a code sent to the email I no longer have access to (and no, there isn't a way to recover it). Is there a way to get this sorted without access to that ...
Time limit on child account not working consistently
I've set a daily one hour and 15 minute time limit on the child account for my kids. Three days ago I got a notice that one of them had used up the time for the day, so I know it was working then, but today one of my kids was playing at 10:15 and was...
Stationary Boundry Not working
I mostly use the stationary boundary. A few weeks ago it went from the solid blue line to a fuzzy squishy white circle that does not work. The new white boundary just shows up wherever I put on my device instead of remembering where I put my safe spa...
Batman redeem
hello,Purchased a 3s for my son, setup an account via my wife's email etc downloaded the app, got batman installed. Few months later got another one for the other son, made the mistake of using same phone and account to set device up, it had my first...
"Quest 3 right controller not recognized"
"The right controller for Quest 3S, when inserting the battery, the white light illuminates for 2 seconds. Pressing the function button many times consecutively causes it to light up a few more times after a few seconds of delay. After that, pressing...
Problème fin abonnement Quest+
Bonjour,J'ai 2 gros problèmes depuis la fin de mon abonnement Quest+ (3 mois) :- Je n'ai plus accès au jeu Walkabout Minigolf, que j'ai pourtant acheté avec du vrai argent, avant d'activer le précédent abonnement Quest+.- Je n'ai plus accès aux jeux ...
When I click "Log into a Meta Account," the browser pops up with a 404 error, and the URL is as foll
当我单击“登录 Meta 帐户”时，浏览器弹出 404 错误，URL 如下：https://auth.meta.com/native_sso/confirm?native_app_id=512466987071624&source_app_id=512466987071624...。经过排查后，我发现出现这个问题的原因是 URL 中 native_sso_etoken 的值为空。无论我是在同一网络环境中的另一台计算机上尝试软件修复、重新安装，还是全新安装 Quest Link，此问题仍然存在。我...
The next big thing in VR I want to see is VR live streaming
I've spent a bit of time watching live streams now, I'm especially a fan of vtuber streaming, what would be a cool evolution from here is if it is VR. If you put a head set on and you're right there with them. That would elevate it to a new level. To...
My quest cash won't work
I have 12 dollars in quest cash from a refund, but it won't let me add it, it will say "quest cash unavailable for this purchase" but it won't work on anything, no matter how many times I tried
Meta Quest 3s black screen.
Hi, my Quest 3s, told me that it could not determine my location and to continue or turn on travel mode. But there was no way to select continue. So I did a factory reset, now the device has trouble booting up and repeatedly tries to boot. Sometimes ...
Iin PCVR with Meta link, my controllers regularly disconnect.
For some time now, when I'm in PCVR with Meta link, my controllers regularly disconnect for a few seconds, causing my hands to freeze in Horizon World. I'm now in V76 and it still doesn't work.
