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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3152 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Gear VR problem

Hello there. Is Gear VR completely dead? Tried to install software at my s7 edge, but there's simply no "Download" button. Is there something I can do with it?

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Oculis Rift S problem.

Spoiler (Highlight to read)Spoiler (Highlight to read) Hello guys, before 3 days when i walked out the room i hit cable with my foot and pulled Oculus Rift S headset from the table 2 foot height and it fell down on the floor i didn’t try it or look e...

ajzzi by Honored Guest
  • 107 Views
  • 0 replies
  • 0 kudos

Quest 3 Facial interface button stuck

I ran into a problem with my quest 3 facial interface today. The left button to space out the headset from my eyes works but the one on the right wont press. This has made my headset unusable, my eyes are way too close to the screen so its uncomforta...

Grelush by Honored Guest
  • 2308 Views
  • 12 replies
  • 5 kudos

Resolved! Black screen on Quest - can hear menu and see with casting

I was playing on my quest 2 and a black screen randomly popped up on my screen to the point where I couldn't see anything or do anything. I tried every solution every one has on the forums and on Google none of it worked not even factory reseting it.

HS0404 by Explorer
  • 9752 Views
  • 119 replies
  • 3 kudos

Resolved! wishlist is empty

I use FireFox on Windows 10.I am logged in in the shop, I see my orders and when I go to games I see which one I own or which one is on my wishlist.But when I click on wishlist it's empty.It was working before.

Quest 2 unable to upload Spatial Video

I’m using an iPhone 14 Pro with the latest Meta Quest app. I have a spatial video on my phone that was recorded on an iPhone 15 Pro Max (air dropped from my partners phone)When I enter the Gallery app there isn’t an option to upload. I’ve made sure m...

Zoiter by Honored Guest
  • 279 Views
  • 7 replies
  • 1 kudos

Utter Disappointment

Recently, I bought an Oculus Quest 2. I love video games but my main reason is that I am a bed-bound person; I live currently recovering in a hospital bed. I will be here for a while and have been here for a while and it takes it's toll on a person. ...

Resolved! Undelivered product, advice sought!

At my wits end with Meta and their customer support (or lack of).I ordered a headset on Black Friday 2023, which was not delivered resulting in an eventual refund.I ordered a second set on the 13th Jan 2024, which was lost by the courier (Yodel). 100...

solensa by Explorer
  • 472 Views
  • 16 replies
  • 0 kudos

Spatial Video transfer

I have an iPhone 14 Pro Max. It is the phone I use to connect to my Quest 3. My partner has an iPhone 15 Pro Max. I’m able to shoot spatial video on HIS phone and airdrop the video to MY phone with spatial video data intact. However, I don’t get the ...

Jamesley by Explorer
  • 522 Views
  • 11 replies
  • 0 kudos

store credit is gone...

Last night I tried to buy a game with a store credit, but I couldn't because of Oculus error(probably due to a bug in facebook).Now, the store credit is 0 when I checked after the error was fixed.How can I get it back?

shangdao by Honored Guest
  • 913 Views
  • 8 replies
  • 0 kudos

Resolved! Quest 2 running slow

So when I’m downloading/updating games or try to shut down my headset, it runs really slow. The tracking is fine, but with downloading, updating or holding the power button it’s really slow. The power menu has a delay and the download speed is 1,4KBs...

a00x0.1 by Honored Guest
  • 7196 Views
  • 14 replies
  • 0 kudos

Quest 3 Stuck on meta screen.

Get my first VR headset the Quest 3. I got home unboxed and haven been stuck at meta logo. I have factory reset it, rebooted, everything. It’s fully charged but haven’t even completed setup can’t get past the download and boot up. What do I do?

BreezyTD by Honored Guest
  • 1129 Views
  • 12 replies
  • 2 kudos

Resolved! meta quest 3 factory reset failed

My two controllers were connected to meta quest 3 according to the app, but they did not respond. So I could not get passed the initial screen of who is using the meta quest 3. Factory resetting the controllers did not work. They are constantly vibra...

Unable to buy ghost of tabor

When I go to buy buy ghost of tabor I am met with a message saying I haven't set up a meta quest 2 would I still like to buy I thought this was a visual glitch so I carried on with the purchase anyways but after purchasing the game it didn't give me ...

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Resolved! Banned for 1 week on Big Scary

I was literally banned for nothing on big scary after I got jumped scared a few times. How can I get this false banned uplifted?

Collaborating Quest 3 not aligned in VR vs Reality

Using gravity sketchTried to reorient both from the same position but it doesnt work.Manually placed the VR glasses where the headset should be in app, but when I moved to the other and reactivated the app it switched location.Also, is there a way fo...

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Melankaya by Honored Guest
  • 120 Views
  • 2 replies
  • 0 kudos

Quest 2 Connectivity issues

Hello there! Now here is an interesting problem for you!- I seem to have no problem running Quest Link for my Quest 2 on my laptop, it runs beautifully.-However, even after installing Oculus software on my friends laptop, to play VR games, the connec...

Kraaven by Honored Guest
  • 118 Views
  • 2 replies
  • 0 kudos

Not accepting my email

Dears I havent used my oculus 2 for awhile , today I turn it onand it prompted me the to open www.meta.com/device on mobile or pc and re-enter the code. So I did, but then It request work email address, I enter my both email but it doesn't accept the...

Quest 3 not rolling back version after opting out of PTC

I wanted to try the new PTC version that came out recently but I didnt know that it would interefere with quest link. After turning PTC off my device didnt update or factory reset and my version is still 62 even after manually factory resetting my de...

Anonymous by Not applicable
  • 428 Views
  • 8 replies
  • 1 kudos

Quest 2 boot loop logo flashing

My Quest 2 is stuck in a loop of flashing the oculus logo on screen for a couple of milliseconds and then shutting off.I tried hard resetting it. (Holding power) I tried factory resetting it. (Holding power and vol down)The lights for charging won't ...

FragBunny by Honored Guest
  • 15461 Views
  • 35 replies
  • 5 kudos

Oculus quest headset not connecting to pc cable

I was playing on my headset when all of a sudden it disconnects. It said I need to update so my PC and oculus is compatible. I saw I got updates on my PC and headset so I updated. After that my link started being funky, it either connected and discon...

Headset does not power on (Quest 2)

I have a headset that I turned off after turning on to verify battery power (45%). Once powering it off and attempting to use it again later that same day, it refuses to power on. Holding the power button results in no response. I have attempted to c...

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