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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 19 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...


would like to change my login password. How would i accomplish this?

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Unable to install Skybox through Oculus Library

For weeks I've tried to install Skybox through the Oculus game library for a Rift S.When installing from Library it will download (150MB) then get to "Installing..." From there it'll wait about 10 minutes then pop up an error from the Store: "Sorry, ...

How does one restore individually backed up games?

I copied and saved the content from the Software folder of the game I wanted to back up before. In this case "ilmxlab-vader-immortal-episode-ii" for EP2 of Vader Immortal. I placed the folder back into the Software folder later when I want to play it...

"Sorry we encountered an error during installation"

Trying to setup my oculus rift but keep getting this error, I have disabled all anti-virus software all GPU tools and all other unneeded programs while trying to install but still no luck, I would provide a setup log but when I go to %localappdata% t...

Hdmi not recognized but rift shows up as second display

I've been using my rift for a long time at this point. I just got a new laptop that is better than my old one. The problem is that when I went to set up my oculus the hdmi wouldn't connect. What was weird is that the oculus was actually on during thi...

Having Trouble setting up my Rift S

I have a problem with installing my Headset. Setting up the controllers worked but i have a problem with the headset. I plugged in the USB and waited 5 seconds. Then as i plugged in the displayport it crashed and it keeps reloading the software only ...

Vallzi by Level 2
  • 0 replies
  • 0 kudos

Oculus Account: Shows 'No Devices Registered'

This is not a huge deal, but it puzzles me: -When I look under 'My Devices' in my profile it says 'An Oculus device isn't registered to your account at the moment. Set up an Oculus headset to get started.".If I go to 'My Rift' it shows my headset ser...

Elite Dangerous: Commander Deluxe Edition won't login

I purchased the game Elite Dangerous, it was very expensive at $60 and the most annoying to get to play !! When I start it I am asked to login to Frontier's website first, so I am forced to create an account there, and when I created the account. I l...

Oculus Medium low memory crashing

Hello; Ive been using oculus medium very fine before but yesterday, it started crashing whenever I add clay. (in an empty document too so no detailed sculpts) every app is working fine except oculus medium it reaches my RAM usage to super high. I hav...

My cable doesn't work with oculus link

Hey everyone! I have a trouble with oculus link. I have a cable and it meets all requirements posted by Oculus but when trying to connect it with oculus PC software it says that it doesn't meet the requirements.Please help if you know what can I do t...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Oculus 1.43 Update

Hadn't played on my rift for about a month so when I opened up the oculus app it updated then opened up facebook on my browser and wanted me to sign in, So now whenever I start the app it goes strait to facebook WHY.

Beat Saber major bug?

I have an Oculus Rift and after this most recent update from Beat Saber, 1.0.0, the app has had a major bug for me! I can't play any songs in solo or party. I can go into the categories and can select songs or what group of songs I want, but when i c...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Slow download speed for apps

Last night started to download some new apps on the Oculus Store. It was downloading at a crawl. I checked my internet speed and was at 130+mbps. I then checked other downloaded apps with internet connection on the phone. They worked fine. Browser wa...

Touch Controllers not pairing with Rift S

I am unable to setup my Rift S completely. This is actually my second. I have updated all the drivers, and updated my computer to the fullest. I thought that maybe it was my usb ports, so I got a powered USB 3.0 hub to run it consistently. The touch ...

Games won't load

Everything was working fine now my games won't load. I check anti-virus to make sure they were not being blocked. The only thing that works is the VR Home. Any ideas of what to check next?

Imported objects are cached?

I have been playing around with the feature to import our own models. After a while I ended up having multiple versions of a model that I kept editing to reach an acceptable outcome.Even if I empty the whole exampleUGC folder the models are still pre...

RELFIR by Level 0
  • 5 replies
  • 0 kudos

What happened to DreamDeck and Introduction to VR???

These 2 Oculus demos had more content. DreamDeck you could pick scenes you wanted to view or view all 10. Now's there's only 4 scenes that start without a menu to select which ones you want to view. Same with Introduction to VR. Less content, demo is...

Oculus Rift S or Rift Instillation Error

I have been looking forward every day in anticipation for Oculus Link. I purchased the recommended cables, GPU, upgraded to an SSD III Samsung 860 Evo, etc. And now I can't even install the Oculus software to launch Link, I'm a Quest owner. I have be...


i need to talk to someone about exchangeing my rifts for a quest. i bought a rift s and didn;t know you had to have a 4.2 cpu to use it. can anyone help me get in touch with oculus to do this. i can;t seem to

How can i fix beatsaber

I have an Oculus Rift S, and i bought BeatSaber from the Oculus store, not SteamBeatSaber used to work fine until a week or 2 after the latest updateAll other VR games i own run just fineThings ive tried:Uninstall/Reinstall all modsCompletely uninsta...

Link cable compatible with GTX 1060 laptops?

The requirements for the Link Cable say that the GTX 1060 will not work with the 1060M. My Acer Preditor Helios 300 laptop does not say M anywhere in the descriptions or in Windows 10. Are all laptop GPU's considered M version? Thanks.

Zenthor by Level 2
  • 0 replies
  • 0 kudos

Wont connect to pc

I am trying to connect my quest to my pc. It worked yesterday but now when I try I get nothing. Nothing comes up on my pc and I get no promps from the quests asking permission to connect. I have read somewhere here that you need to disable developer ...

Stuck on game, can’t do anything.

While playing Darth Vader volume on the screen froze on a scene. I am currently waiting for the battery to die in order to hopefully reboot. At this moment I cannot shut off the game nor can I move to another game nor I can move to the home screen. I...