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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Lost all my games after migration!

First time using my oculus in a while and did the account merger with a Facebook account I haven’t used in a long time and now all my games are gone. Can I get help restoring my purchases?

chavomob by Honored Guest
  • 580 Views
  • 3 replies
  • 0 kudos

Vr Headset turning on but not pairing

Ok I've tried a couple times of this past year and half but for whatever reason I can turn my Vr headset on and get to the pairing part but when I try to pair it it askes for a pairing code bc it cant find it on my network for some reason and then wh...

Bonelab is not appearing in my library.

My bonelab has been deleted or refunded and I have not gotten an email or anything that says about bonelab being gone. Even when I go to the meta store it says I have to re-buy it. I have a receipt of my purchase 

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Jnguyen32 by Honored Guest
  • 733 Views
  • 5 replies
  • 0 kudos

Resolved! Factory reset problems

When my oculus stopped charging, I contacted support. Now I have to send mine in, and to do that, I need to factory reset it. When I looked up how to, it said it should be above 50%, which is a problem. What do I do?

Controller update stops at 25%

Controller updates stop every 25%Rebooting the headset will resume the update.But it stops again at 50%Rebooting the headset will resume the update.But it stops again at 74%Rebooting the headset will resume the update.But it stops again at 94%Rebooti...

Hexatail by Honored Guest
  • 470 Views
  • 3 replies
  • 0 kudos

Oculus Pro Controllers lose tracking for a couple seconds

My Pro controllers on quest pro lose tracking about every 30 - 50 seconds and after 1-2 seconds they track again.Cant play anything anymore. There is no bad lighting, no mirrors, no nothing. It started with some recent update.To fix the BIG issues th...

jWalker92 by Honored Guest
  • 964 Views
  • 5 replies
  • 0 kudos

Resolved! Golf+ Daily Tourney Solo Play.

Hi I am having trouble getting into playing the daily tourneys. I usually log on to Golf+ in the browser on my headset which i keep bookmarked.There i select daily tourney then solo play. A link comes up which takes me to Golf+ on meta then a button ...

Born2Dai by Honored Guest
  • 1455 Views
  • 2 replies
  • 0 kudos

I need help

HI. Since I last connected the VR headset to the computer every time I pause when there is an app it sends me a message if I can allow you to edit files on the computer (even if it is not connected to the PC) Every time I pause when there is an app i...

Fra309ita by Honored Guest
  • 487 Views
  • 4 replies
  • 0 kudos

Resolved! Game refund request wont get answered

So 3 days ago i refund requested ghost of tabor because i didnt understand the game, but a day after i refund requested it, i saw a person explaining the game so then i tought "if they decline it, i am able to play it again and if they accept it, i c...

LevLol by Honored Guest
  • 416 Views
  • 1 replies
  • 0 kudos

Can’t log in to sub account

I purchased my son an oculus, created the account with my FB profile. When he started playing it he was getting friend suggestions based on my FB profile (adults) so we created a sub account. That is the account he plays with and purchased games on. ...

Horizontal banding suddenly appearing

Hi all, been using and taking great care of my Quest 2 for just over two years with no issues. About one week ago, I suddenly started getting horizontal banding appearing across the screen. Bands matching the background colors and intensity fill the ...

humbugnh by Explorer
  • 1933 Views
  • 9 replies
  • 0 kudos

Report User (Meta Website) not working

The page keeps refreshing and you can't enter the details to submit the form before it refreshes. It keeps refreshing every couple of seconds.Report a person for abuse formhttps://support.oculus.com/report-user/

Quest Link suddenly stop working

So I've had no issues so far with the link until earlier when i was playing VRC and all of the sudden the link stopped working and so i reconnected and then moments later link stopped again. Now ive been stuck being able to use it for moments until i...

Air link isn't working

One day after not using my vr for some weeks i decided that i wanted to play some gamers. sat down. put the headset on. and then Air link didn't work. It says that my pc isn't connected in the vr which it clearly is. on pc it says my vr isn't connect...

IB Cricket not getting downloaded in my Quest

I have purchased IB Cricket from my MetaQuest mobile app last week but it is not getting downloaded in my Quest. When I go in Quest's store and search for IB Cricket, it shows 'purchased', also shows 'Details' button but download or launch button doe...

krish247 by Explorer
  • 1051 Views
  • 7 replies
  • 0 kudos

Quest 2 bug after the chip infinite loop

Hello my headset sudenly forced an update and is stuck on meta logo after I tried everything 1 I literaly waited for 5 day for the update and restarted it again and again 2 factory reset is not changing anything3 already tried power button 4 can't ac...

debade by Honored Guest
  • 336 Views
  • 1 replies
  • 0 kudos

Gorilla tag isn’t working on my p

So I payed £20 to play gorilla tag on my pc but when it downloads it just says that it can’t download? I can’t even refund it so now I just have gorilla tag in my library and I can’t even play it. Anyone got solutions? (Not steam vr btw)

Air link

So I've used airlink before with no issues before with connecting or staying connected but i took a break and tried to play today 8/04/23 and it wouldn't connect and isn't even paired anymore I've reconnected to my pc via cable but still no air link ...

Meta Quest+ doesn't work for me

Hey,It seems my Oculus Quest 2 does not recognize 4 apps I added in my subscription. They're not in the library at all, and when searching them in the Store the button for purchase/launch keeps spinning for minutes and nothing happens. I tried to add...

Golic by Explorer
  • 651 Views
  • 3 replies
  • 2 kudos

Meta

My headset burned my son’s face. The headset burned and is not working. It was not plugged in. I originally spoke to someone on August 9, 2023. I got an email back saying that I would get an answer within 24 to 48 hours. It is now August 13, well bey...

Kimmi0616 by Honored Guest
  • 371 Views
  • 1 replies
  • 0 kudos

Quest 2 right eye significantly darker than left

Hello everyone,I am saddened that this will be my fourth heads up that I have to send back for repair. This particular had said was sent to me by meta for another Headset that I had sent in. It only took two months, but all of a sudden the right lens...

bezenator by Honored Guest
  • 198 Views
  • 0 replies
  • 0 kudos

Resolved! Refund

Hello! I bought SUPERHOT:VR through the app on PC not knowing it was only for PC. How do ask for a refund?

Quest 2 Side Strap Clip

My Quest 2 side strap clip (left side) came off the bottom side strap, but is still attached to the top strap that's closed off into the clip. (Image below so it's less confusing) I can't seem to determine how it came off nor how to get it back on, e...

IMG_20230811_165740658.jpg IMG_20230811_165515474.jpg

Resolved! Airlink just stopped

I had Airlink working fine with my Quest 2. Then it just stopped. Using a cable Quest Link still works fine but Airlink does nothing. I have reset the headset to factory settings but it still remembers the name of the PC that it used to Link to and n...

Oculus Virtual Audio Device constant signal in sound settings

Hey,i am using the Quest 2 on my PC via Airlink and the Oculus Desktop App.After installing the Software the Microphone has a constant signal sending, even when the quest 2 is off.It also causes the sound settings to lag when switching tabs, which is...

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HagenKL by Honored Guest
  • 2610 Views
  • 12 replies
  • 0 kudos

Unable to link Oculus Headset to Meta Account

Hello, I am unable to link the headset to my meta account. I believe it is because the email on my meta account does not match the one I used to set up the oculus/facebook tied to the headset. When I attempt to change the email address to the old one...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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