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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
My game blades and sorcery isn't loading
I've tried Uninstall and reinstalling the game, Loging out and back in to my account on the mobile app, and Restarting my oculus
Resolved! Quest Link /Air link desktop doesn't show 2nd monitor
Quest 3, I have dual monitor setup. I can open monitor 1 and it floats in front of me in the virtual space.If I open monitor 2, it shows and hides, basically flashing between the monitor and a black screen. When my mouse is on monitor one then monito...
Resolved! Can I play rift games no pc
So if I want to buy a meta rift game, can I play with it still and even when I don’t have a stronger computer and no rift. Can I buy it without them and still play the game?
Resolved! Controllers changed dominance
Hi there. Overnight, my controllers have changed from right-hand-dominant to left hand dominant. I can’t find any explanation as to why it’s done this or how to change it back. to put it simply I’m a right-handed player and the bow for In Death Uncha...
Arizona sunshine 2 have cross buy with pc/quest versions included?
Really want to play the pc version of this game but not sure if it will include cross buy and I'll get the pc version included with quest 3 purchase. Little confusing when trying to find out. If no cross buy then I'll have to get the steam version bu...
Resolved! Unable to purchase Supernatural subscription
Hi - I hope someone can help me with this. I have a Meta Quest 2. I had a subscription to Supernatural over a year ago and wanted to restart it. I have PayPal connected to my account for purchases. I clicked the Subscribe button, but got a message "O...
My controller is missing
So my entire headset is broken,I've requested a replacement,took a few weeks because I could only request 1 at a time,contacted support,and requested a left and right controller replacement along with the headset,I sent the left controller label and ...
Logging out of Messenger app?
Hi Facebook, Your Quest 2 Messenger app has a logout feature with a description along the lines of "if you share your device with friends of family, you can log out here and you will require your password to log back in", presumably as a security fea...
6 Digit Parent Code not being sent
I'm trying to set up my child, however after the Quest 3 has paired it asks for a parent code that will be emailed to my email address. However, The code does not arrive in my inbox. Please help so we can continue the process.
Audio delay
When I'm recording a video the audio is fine while playing but after I download the video to my computer to edit the video the audio is delayed even before I put it in my editing software does anyone know why this is happening and how can I fix it
need help with meta quest 3
hi i have a problem with my meta quest 3 when i turn it on everything seems fine but then when i switch betwen virtual reality and the view of the real world, the room and everything around me is blurry and i cant understand why
Quest 2 fps drops/frame spikes
No matter what i do with my quest max setting or minimal or default settings. Games completly tunedWindows 11 or windows 10 tried both the last days. Updated my bios no software monitoring or with.different usb cable for link or airlink or Virtual de...
Resolved! Friend Limit?
I know there was, but is there still a cap on how many friends you can have? Didn't think I had much to worry about with the limit being 200 people, but now here I am only 9 away from that. When did I get so popular?
Microstutters on Quest 2 PCVR when moving around in playspace
So after a couple of months of standalone games, I've decided to play some PCVR games, got a new wifi 6 router with gigabit connection to my pc, installed oculus software, etc. The stream quality is fine, but when I try to move around my play area, t...
Oculus software just stops downloading??
I've tried almost everything, restarting my PC, disconnecting from wifi, removing the download cache, using a VPN. Every single time I try to download the oculus software, it stops at 1.95 GB/2.12 GB. I got an entirely new PC, because I wanted to use...
Resolved! Referred a friend and didnt receive the 30€ how do I contact support ?
hello,I'm new to Meta, I did referre a friend with my referral link.He did receive the 30€ and I received nothing.How can I contact Meta support ?Do they answer to request ?thank you
Immersive Do Not Disturb is Off notification
Every time I exit a game I have a notification message that says."Immersive Do Not Disturb is Off" this is very annoying and I have been unable to find a way to turn it off. Also sometimes there will be a blue dot in Notifications on the main menu. B...
cant log in
got logged out of app on my main account and I don`t know what email its under can someone help please?
Initializing secondary WiFi verification
I just opened my newly purchased Quest 3, and connected to the network via a QR code on my phone. However, my apartment’s WiFi requires secondary authentication, so now the Quest 3 is stuck on the update to the latest version screen. My phone can fin...
My controller
Hi i just bought my oculus 2 today and my left controller is blinking (white color) but its not vibrating and i can’t see it in my vr screen i only see the right and the next thing is i can’t connect my oculus in my phone so i can’t use it even if i ...
Terrible RMA
I've been waiting for weeks to get a replacement controller due to bounce on my left Pro controller. I even purchased warranty plus when I purchased the over $1000 product. They keep telling me they will keep me "updated" but there is not solution in...
Please Help
I purchased my Oculus Quest 2 about a month ago. When I first set up the device I had no issues, everything connected correctly, and the controllers worked smoothly. Just recently when I went to use it, I noticed it needed to be updated. When I click...
Referral code
So if you buy a refurbished meta quest you can't receive the $30? Like why
Meta quest 3 order
I ordered the meta quest 3 over a month ago I still haven’t recieved the product and the meta support team is now ignoring my messages/emails
6-digit verification code is not delivered
I had to create a new meta account (this one that I'm using now) as I cannot login using my "old" account.When I try to login to the "old account" with my email address and password I am prompted for 6-digit code sent to that email address. But it ha...
Resolved! using an external video card encoder for quest link
hello everyone, in general, the problem is that about a month ago I tried to connect my oculus quest 1 to a PC via quest link, but in the end I only got 3 flickering dots, later I found a topic on some forum that the RX6500XT (I just have this video ...
Population one not loading onto headset
For some reason the live version of population one in the past has never worked. I tried everything i can think of, resetting both pc and headset uninstalling the game and virtualdesktop as well as the oculus app and etc.A good solution was to run th...
Meta+
Hello, I have purchased the Meta+ subscription since it's inception. I've noticed that most of the games you offer I already own. My question is, like last month I already owned both games that were offered, so I actually got nothing for that month. ...
Resolved! We were not given 25% off on game after using code
We were given a 25% discount shortly after we bought the meta-quest 3. my husband used the code on the headset and hit apply and it charged us but it did not give us the 25% off. The email said that the code could be used between December 3, and Dece...
Using Oculus as usual after years
Hi,I am new here and this my 1st post/request. My name ist Carsten and I have the following issue:When I started my old Oculus program, I was asked to create/link a Meta Quest account. That worked and I was able to create an account. The login works ...
