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Known Issue: Closing Steam VR crashes Dash
Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...
Known Issue - V65 - V67 USB-C Debris/Water Warning
Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Delete Account
I have gifted my old Oculus headset to a friend but they can't use it until my account is removed, how can i remove my account from the headset?Also I'd like to delete my whole Oculus account, i have changed it as instructed to a Horizon/Meta account...
How to get a replacement controller? Is my warranty still active?
My left controller for my Oculus Quest broke, and I have been coming to the Oculus store for 6 months looking to see when you might have one in stock. How do I get a replacement?
Airlink not working
I can boot up Airlink but once I try to open any games or steam vr it crashes
Oclous wont let me login in
Please help me
Moving chairs and avatars when joining workrooms via PC help
Hi everyone, can someone help with the following issue. When I set up a workroom everyone joining the meeting by headset has a great experience. For someone joining via their PC, what they see is the avatar participants and the chairs they are sittin...
Billing History
Hello, I need a copy of the billing history of this account. How do I get that?
Refund not available
My mentally disabled daughter was charged $179.99 for a subscription she did not request. We tried requesting a refund but the Oculus app states not available. We have filed a dispute with our credit card company and deleted the payment card from the...
I want to change my age on my account
Been trying to change my age for ages now and it won’t let me change it
Brand new Occulus 2 will not charge or turn on, solid red light stays on all the time
My brand new Occulus 2 dies the other day. I plugged it in and left it over night. Now it has a solid red light that stays on even when not being charged. I have tried 3 other chargers that I know work perfectly, and several other wall plugs. I can't...
Resolved! I cannot charge my Quest 2 while it is turned on
Dear Meta Team,Recently I have been experiencing an issue with my Meta Quest 2 Headset.When the headset is on it will not charge at all, If I try to plug in my headset (even using the official meta quest 2 charger) It dosent not charge. This is espec...
Refund
What the hell I refunded a game and instead of getting my money back my account is on negetive 30 dollars like whatttttt get me my money back
Oculus vr mode on pc
When I launch a steam game in oculus mode it shows it in a tiny window we’re I can’t play the game instead of a full screen
Can't add a second user to my Oculus Quest 2
I am trying to add a second user to my Oculus Quest 2 and when I go to do it, an error comes up saying "Something went wrong. Please try again later."
Graphics Issues - Oculus Quest 2
My Oculus Quest 2 VR set has been having issues with displaying graphics whenever i would start up Steam VR. I tried reinstalling Steam VR, updating my headset and windows, updating and unsinstalling/reinstalling my graphics driver but nothing seems ...
Double charged please help
I was charged twice for the same game, what do I do to get my money back??
Can’t Factory Reset
My dad bought a Quest 2 from a retail store a while back ago and the original owner didn’t Factory Reset his quest which wasn’t a problem until it needed to connect to a FB account while at the same time the his Volume Control buttons stopped working
Don't have controllers
I did a factory reset on my quest 2 and now I can't get past the pairing my controllers part and I don't have any controllers how do I get past that on my headset after I pair my headset without the controllers
Orange'ish Tint Around Quest Pro Panel Edges
I am seeing an orange'ish tint around the entire edge of both panels on mine. There is no defined line where it stops, bleeds inward, further from the corners. Looks like a panel backlightinmg issue. Likely software correctable but I **bleep** sure w...
Resolved! Avatar creation error? (Network Connection Error)
I’ve been experiencing this weird profile error regarding my oculus avatar. Weirdly, I’m still able able to see my avatar in-game, through both oculus parties and Pokerstars. I guess my issue is that it won’t show up on my horizon profile. Any fixes ...
Oculus Link Compatibility - Supported GPUs for Oculus Link
Oculus Link compatibility | Meta Store (facebook.com)Is there an updated list of GPUs that are supported for Oculus link? The NVIDIA site lists their latest GPUs. VR Ready Solutions For Recommended Systems | NVIDIA Before I buy a laptop with an RTX A...
PROBLEM ABOUT SUBMITTING A SUPPORT TICKET
Hello, When I access to https://store.facebook.com/help/quest/articles/contact-us/contact-us/index-contact-us/ and click on Submit a support ticket, it takes me to https://store.facebook.com/help/ Please fix it !
Resolved! Help
I synced a 19 minute ping video to my meta quết app and now I can’t view that video. It just shows a wifi sign with an exclamation mark in the middle. What do I do?
Retrieving games after factory reset
How can I get my apps back
How to buy shiny rocks in gorilla tag without using Paypal
I used to be able to buy shiny rocks in gorilla tag with the credit card, now though it says I need to update my payment method. I do not want to register with Paypal, how can I pay with Creditcard?
There is no half of the screen in Air Link
After yesterday I left it for charging, I get up in the morning, connect via AirLink and see only half of the screen, and everything is normal in the main main menu of the glasses. I’m using translator LOL
Myvanillagiftcard payment decline and unable to remove payment methods
hello. ive been trying to pay for a game with the MyVanillaGift cards which used to work when i first got it and now since the past month or so they have been getting declined this was my only way of buying games. Also i tried to remove old cards tha...
Payment
Trying to buy my son the game simplepalnesvr and it will not except my payment method
Constant Disconnects on Quest 2 Cable Link
Have a Quest 2. Used to use Virtual Desktop since I had ethernet, worked like a charm. Now in a different room, I have to use the Link Cable. Just got a USB 3+ Type-A to Type-C cable and a USB 3+ Type-C to Type-C cable. Both of them kept giving me th...
Airlink is not working
I was playing a game with Airlink and it shows the game on my computer, but not on my Quest 2. I don’t know what went wrong.
Resolved! Horizon Workrooms Remove Virtual Desk
Greetings:Running Windows 11 for Workrooms, and finally I can see three screens like my Apple friends have had for awhile. However, the virtual desk in Workrooms hides the center of the taskbar in Windows 11, so I can't get to a lot of things. I don'...
