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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta Quest 3 / Pro : Whole app scene moving afar when putting down the helmet and back on

Hi,We noticed a strange behavior with our unity app : Whenever we put the device down or "change heads", the whole scene has moved away from its original position. (i.e, if you have two objects in front of you, put the Quest down, and then back on, t...

Resolved! Oculus forgot that it is the default OpenXR Runtime

Hay, I searches a lot but I dont find a solution for my problem. The problem is, that my Oculus app forgot during playing a game, that Oculus is the default OpenXR. The flow of the problem is this: I turn on my Meta Quest 3 and connect with my Comput...

Resolved! Browser is too small

When I logged on a couple days ago my browser was small as in this picture. There is no apparent way to make it larger. Also when start up the stationary boundary is really tiny. Software is up to date.

Cannot buy game

I was going to buy blade and sorcery with the 13 dollar remaining gift car money using the 40% off but i cant it says choose payment method so i put in the card code doesnt work can anyone help me?

Problems logging in

I’m trying to log back in to my quest 2. But every time I try to open anything it pops up a screen that’s says to log back in on another device. Every time though I type in the link there is either no place to put the code or the link page doesn’t wo...

Meta Quest 3 and prime video VR - error 4107 when starting the application

Hello,This topic has been discussed before, but in the context that error 4107 occurs when performing some actions in the app. I'm trying to use the Prime Video VR app with Meta Quest 3 and unfortunately I can't even log into the program. After activ...

Controller no connection

One of the controllers will not connect. Originally thought it was broken so purchased 1 new controller but it still will not connect. Tryed everything including a reset only one controller will connect help please?

Asgards wrath 1 lens distortion/magnification

It's been a year since I've played asgards wrath. I tried asgards wrath 1 on airlink on both quest 2,3, and I'm getting this effect where there is a magnification effect on the outer edge of a circular boundary in the lense. The boundary is like a bo...

Pro controller is not charging

When charging my right pro controller the green LED light doesn’t show. It doesn’t charge. I’ve tried re boot

Stuck

Whenever I turn on my headset, I'm not able to open my home button or any other button and all I can see is a mirror which reflects my avatar. I've already tries restarting and turning it on and off. Any suggestions?

Store credit

Store credit option not in app and also didn't receive credit when used friend's referral link. Payment method is also set properly.

Depth Sensor Not Accurate On Floor?

I was really excited about the Quest 3 Depth Sensor, because accurate floor position has always been a problem for me on Quest 2: my floor is often either 5cms too high or too low.I was disappointed that even with the new Quest 3 'automatic boundary ...

Charging

Hi, i was wondering if it was necessary to let the Quest 3 charge to 100% before unplugging. Or can plugging out before 100% damage something? And how long should the Quest 3 be plugged in at max? Say i let it plugged in for 2 days (48 hours) straigh...

Oculus Rift S black screen crashes and static noise

Oculus Rift S. Oculus Rift S black screen crashes and static noise. Just started recently, I have had the VR for a few years.Fly IL-2 and DCS. It crashes, goes black and makes horrible static. I use Task manager (Windows 11) and go to desktop and cli...

Oculus Setting up Error

I'm having trouble setting up and signing in into my oculus account. I tried using my Facebook account but in the end when it asks to type and email to verify, I get the error "unsupported post request". Then I try setting up with an oculus account i...

Redeem game

Hello, I was given a code to redeem the game Ghostbusters VR: Rise of the Ghost Lord. I can’t redeem it. I keep seeing this error: “This code doesn’t exists”.help!!

Quest 3 casting to browser has never worked

I got the Quest 3 about 2 weeks ago. I have been trying to cast to the browser on my desktop but have never been able to. I have tried Edge and Chrome. It just gives a generic error and never connects. Anyone have issues and get it working?

Meta Quest 3 WiFi

I’m now on my second Quest 3 and I’m having so many issues with the WiFi and the headset. PCVR seems to work fine via airlink, but for just the headset itself nothing really works I’m using a mesh network set up of 3 triband Eero pro 6 routers. The i...

Can I implement a payment method like EC site in an app?

I've never seen an e-commerce app distributed on a store, but are the terms and conditions prohibiting the implementation of payment functions?For example, I am planning MR app that we can buy any items can be used real.If I can't implement a payment...

Able to improve Oculus Link performance?

My Oculus Link performance has been pretty bad lately. I start Shave n' Stuff on steam, and runs really well, but after 20 or so minutes later, the fps drops significantly and stays that way. Can anyone help?Here are my specs:CPU: 11th Gen Intel Core...

Quest to PC Air link

I just beefed up my wifi sys from 10Mb to 100Mb, and I wanted to try if Air link is more stable with it. I use the Air link (Wireless Selection method on the Oculus app and activate quest link and air link on my Quest 2. But my Quest cannot find my P...

Resolved! No image from one of Meta Quest 2 cameras in transparency mode/during AR games

Hello, Meta community! I have a problem with the lower left camera on Meta Quest 2 (firmware version: 59). The essence of the problem is that the glasses stop displaying the image from the left camera (that is, to the left eye). In transparency mode ...

High Latency/Ping with completely fine wifi connection ON STANDALONE QUEST.

This is making me very angry, I have xfinity wifi 5G in my house and when i am connected to my wifi on my oculus quest 2, (NOT ON STEAM OR PCVR) literally just my quest 2 standalone and my oculus says that my wifi signal strength is excellent. But wh...

My son got suspended even though I added him to my account and parental guidance

Hi,My son invited me via a link provided by you (parental guidance-link to Family center) to manage his Meta account and all the games etc on Wednesday Dec 29. I created a Meta account in my name and added him there (he's 10) and all of his games bec...

Quest link

Hi so a while ago my oculus link stopped working i already messaged the place i bought it from and traded it in for a new 1 but that did not change anything. So when i try to start up oculus link it just gives me 3 loading dots i once let it run for ...

Video recordings with audio lag

So, as of 11/13/23 I have been having issues with my video recordings.The audio is not synced with the video and gets worse the longer the video is,This is with the Quest 3 standalone and occurs across all games now, don't know if this was caused by ...

Resolved! Steam Link not showing up in the library

I wanted to install the new Steam Link app but after getting it through the website it doesn't show up in my library in the headset, I'm connected to the internet and when I search for it in the store it says "purchased" but I can't find a way to ins...

Resolved! Quest 3 air link

So I have recently purchased the quest 3. This is my first time owning a vr which makes this problem even worse for me. I have been trying to connect my quest 3 to my pc through air link but everytime I do it keeps saying "We cant find your headset. ...

MQ3 Broke - Now What?

My Quest 3 will not turn on and has been sent back for warranty repair or replacement. Meta's handling of the problem has been great.The issue for me, now, is that, becuase the unit failed to start, I could not reset it to factory settings leaving an...

2 Headsets 1 Singleplayer Game

I've been wanting to play Hello Neighbor: Search and Rescue with my friend but it's singleplayer. How would I set it up in a way that we can switch off the controls whenever we want. So I'd be viewing him and he has the controls then he'd view me and...