Get Help

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus stuck in boot loop

Hello, I bought an Oculus Quest 2 about 3 months ago. I haven't used it too much but whenever I did use it, it functioned just fine. I didn't use it for about 2 months. However, just recently like a week ago I started to use it again. I've only been ...

Pavlov shack not loading into servers

This has started since yesterday and i'm already getting tired of it. For some reason, whenever I try to load into Pavlov Shack PVP servers, it says connecting for a few seconds then it will take me back to the menu, for right now, i'm able to get in...

Didn't receive the 30 dollar store credit from the referral code

I recently purchased a Meta Quest 2, and before setting it up, used a referral code. I died the thing where you click "accept referral" and everything. I set it up the normal way and got in and I didn't have store credit.I did check my meta app, not ...

Vr head set

So today I put on my quest 2 head set and the screen was black I could not do anything what should I do

Resolved! Re: Enable unknown sources

Is oculus going to make it possible for us to start downloading apps from unknown sources again? The last update took that option away!!

oculus account downloads

I wanted to dowload gorilla tag on oculus quest app on my laptop but it says that you would have to pay ful price while on the oculus quest app on my phone it was just free, how do i get it free on my laptop?

Referal money

Hey i have waited for 20 days on my referal money i have to get 20 bucks but i haven't recieved it yet what should i do

Oculus Tray Tool issue. Can't add a Steam VR game.

I'm having issues with my Oculus Tray Tool.After adding Steam VR to my Oculus Home, i see people are able to click a "Add" button however with mine after i add Steam VR i have no other option to add a game. https://i.gyazo.com/711a2915d5282442d1a83fd...

Cannot Access Quest 2 Internal Files

I have been trying to access the internal files from my Quest 2 on my Windows 10 PC. I plug my Quest 2 into my PC with a USB-C cord, It shows a message in my Quest 2, asking if I want my computer to access internal files, I click allow, I look back a...

Resolved! Black Screen when using Virtual Desktop in Oculus PC App

UPDATE: Solution found by Hansaplastique! THANK YOU! It seems this method forces Intel(R) UHD Graphics to render for OVRServer_x64.exe. At least, that's what's selected under "Power Saving" for my PC. My games still run fine using this method, since ...

Oculus move does not work

Hello, I use Oculus Move in Beat Saber and Pistol Whips.It was working fine in Beat Saber until a few days (an update on BS has been done), but it never worked in PW. The overlay does show up, and the time is not counted (neither the calories). After...

Is my headset broken??

Okay so I was having problems when getting on the headset nothing would appear after putting in my pattern, didnt ask for my boundary or anything. So I went ahead and factory reset my headset but it wont let me delete my headset from the quest app an...

NFL Pro Era

I Can’t snap the ball. Not even in the tutorial. I restarted the game, restarted my quest, and reinstalled the game. I was having difficulties snapping the ball when I bought the game earlier but now it refuses to snap. I’ve had no issues with any ot...

Resolved! Account Login

I am trying to gain access to my account that has my games, but I can't because when I try to, I get prompted to log in to an account that does not own them. Did I just lose ownership of the games I bought? Is there a way to get back into that accoun...

Brand New Rift S, Left Controller floating problem

Hello, this month I just bought a Rift S new from a local shop, he doesn't offer warranty because it's a small shop. I live in Mauritius and VR is pretty rare here. I have a problem with the Left Controller floating. When I move, it moves in all dire...

Resolved! Meta quest store refund not recieved

Hello, I was just wondering if anyone could clarify if the situation i'm in is normal or not. I have two pending refund requests, one that was confirmed on the 16th of August which I still have not recieved and one that was confirmed on the 24th of A...

Right Controller Issue Trigger

Hey guys, I know there is a lot problem to the right controller but I have a curious problem:In the Main menu the right controller Trigger is functional, i see reaction when i press it but when i am in games the right trigger is not working. Can you ...

Right Controller Broke (Trigger)

So my right trigger works fine in my quest 2 home but not in games like beat saber and alot more how do I fix thank you It happend when I dropped my controller. Please help my left one works fine.

Resolved! Cannot download Minecraft VR on Oculus Store

I want to play Minecraft Bedrock edition on my Quest 2. Most tutorials I tried to follow mention I should download "Minecraft" on the Oculus Store. Alas I cannot find said download. It would seem it has been removed. I tried the URL shortcut thingy a...

Meta quest 2 audio question

So is there any possible way on the meta quest 2 on the home screen to like hear my friends over the quest 2 in discord. NOT IN LINK! Is there any way for that?

WHY!?

Why does it take over a month to have my identification verified!? So metz can steal oir money and cheat us out of more. Fighting daily for over a month to get my account back is ridiculous and the fact that meta is blatantly violating their own term...

my right controller is failing

My right controller won't stop flashing and it won't let me pair it, only the right one works, and also the right controller had problems, I put the menu multiple times, now it just emits a constant light and it won't let me pair it I'm very frustrat...

Oculus Wander Favorites Deleted

Hello,I’m really hoping someone is able to help me. I had thousands of locations saved as favorites in Wander that are now missing. I had lots of trips with loved ones where I mapped out personally significant locations.The battery of my headset died...

Casting won't work on a brand new headset

Bought a quest 2, won't cast to any phone, iPad, TV, computer, nothing. Stuck on searching for device (yet it can tell me how charged my headset is etc?!). Yes we're trying on the admin account (although how stupid only admin can cast), yes both are ...

HELP-Gear VR

I INSTERED MY PHONE INTO THE VR AND THEN IT TOLD ME TO PRES THE INSTALL BUTTON TO DOWNLOAD THE APP BUT THERE WASN'T ANY BUTTON  btw I don't use a oculus go I use a Samsung Gear VR!!

oculus mic low

hello ever since i got my vr i realized my mic volume is for some reason low is there any fixes to this

Stuck in pairing mode

Tried every single troubleshoot, still can't pair to my pc.

So it's been a couple weeks my quest 2 stopped detecting my computer with link or air.I'm thinking its the cable so I bought a new one (on the way) but my current cable is sometimes detecting my computer and actually connecting but it does so for a c...

Black Screen/Buzzing Controllers

My controllers keep buzzing... I changed the batteries and still buzzing. I disconnected and reconnect controllers and nothing still nothing. Tried the factory reset and still buzzing. My oculus screen is now black screen. I've tried a factory reset ...

My right hand controller doesn't track

When playing games like gorilla tag as soon as my hand past my waste it loses tracking and reconnects after bringing it back up. I have tried all trouble shooting techniques, replacing batteries, clean lense, unpair controller, reset headset and I am...