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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3629 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Facebook account was hacked lost purchased games

Hi, my Facebook account was hacked and I lost the games I purchased on my oculus. I had to factory reset due to me not being able to gain access to the account. Now that I have a new profile how do I get the games I purchased back?

Anonymous by Not applicable
  • 1968 Views
  • 5 replies
  • 0 kudos

Headset loses airlink Pairing

Hey everyoneFor some Reason one of my Headsets (2 in Total) loses the connection to my Computer via Airlink as soon as i quit it once or leave the headset fall into standby making it disconnect from it. In the Oculus app my Device loses the Controlle...

Game ownership gone

So today my friend wanted to play population: one but the ownership was not there like the account got wiped. @Ddplayzyt1523

bbplayzyt by Honored Guest
  • 199 Views
  • 1 replies
  • 0 kudos

Resolved! My Oculus won’t let me log in and I can’t see my acount

I’ve been trying to log into my Oculus account for the last day and can’t figure out how to log into it and I can’t see any of my purchased games and I’m not aloud to click on my account when I click where you can see all your accounts.

MrMedaCat by Honored Guest
  • 619 Views
  • 2 replies
  • 0 kudos

Blade and sorcery nomad

yesterday I install the new version of bsn (0.11.1) I launched the game and when I got out of the loading screen I had no options to select anything, I was just in the setting. The only thing I could do was open the book(menu) which only let me resta...

Refund

I recently bought population one and I ran into the problem of a black screen I’ve been trying to resolve this but the black screen won’t go away.I wanted to refund it but it says I “played”for over 2 hours is it possible that I can get a refund

Blase_16 by Honored Guest
  • 186 Views
  • 1 replies
  • 0 kudos

Referral not working

Hi, I sent a referral to a friend in the US months ago and it shows as accepted but neither of us have received any credit. My Oculus email is …. and hers is ….Any help would be appreciated, thank you, Steve *Edited without details showing as suggest...

Pay methods

I don’t own a credit card or a paypal account. Is there any other way i can buy games?

Q_7475 by Honored Guest
  • 411 Views
  • 1 replies
  • 0 kudos

Unable to activate OpenXR

Hello! I am trying to play a game called Roblox on my VR but there seems to be an issue with it. I can not activate my OpenXR and it is causing me downtime on my game. Do you guys think you guys can check into my account and inform me?Thanks.

Syaranr by Honored Guest
  • 276 Views
  • 0 replies
  • 0 kudos

Right contrôler dosen't work corectly After 1 minute

Hello, I just unpacked my "oculus quest 2" and after turning it on and as requested to have removed the labels from the two controllers I found myself with one of the controllers appearing and the other remained invisible. I tried to restart the ocul...

Ketteii by Honored Guest
  • 191 Views
  • 2 replies
  • 0 kudos

Messy Library

I am so disappointed that there is no way to remove uninstalled apps from My Library. I understand that I can just go to Installed apps but it seems that as sophisticated as this VR is, they could program a way to clean up My Library by allowing the ...

Dlm2000 by Honored Guest
  • 268 Views
  • 1 replies
  • 1 kudos

Wondering when my "pending" fees will be paid back

I bought beatsaber with some store credit, and ovbiously there is £0.84 bot check or something that will be cleared back into my account, but there are 3 of those for one purchase? Maybe it was me trying to get beatsaber on the actual oculus pcvr exp...

Air link is crashing

I've been using my Quest 2 with air link for a while and it's always worked just fine until recently. I upgraded my PSU and GPU (from 1080 to 3080), also updated my Nvidia drivers from like 450-something to the current 516.59. Now, when I connect to ...

Workrooms Web App is Frozen

Hey, I am unable to use the web app. Once I am logged in to my workroom I am trying to click anywhere and it doesnt respond. From my name, to schedule a meeting, to the notifications, it doesn't register any input and is completely frozen. I download...

Oculus Rift - Orange led / General Device Problem [Please help]

So I've had Oculus now for a few months now & barely had problems, suddenly without doing any changes on my pc. I noticed that the headset led won't turn white anymore. Checked task manager and noticed oculusdash.exe wasn't active. Tried closing OVRS...

H3aven by Honored Guest
  • 505 Views
  • 3 replies
  • 0 kudos

Quest 2 is slightly blurry or soft looking?

I just got the quest 2. My first time using VR. I was shocked that it was a little blurry, the words are clear and stuff/everything is set up right. I cant exactly explain it, but it's almost like the resolution is off? It quickly did not shock me as...

catime by Honored Guest
  • 9575 Views
  • 3 replies
  • 1 kudos

Bluetooth mouse can pair but does not work

I just got a Jelly Comb MV045 for my quest 2. I can pair it just fine but no movement or button presses will show up in the browser or any apps. It also won't automatically connect when I restart my quest 2 or turn on/off my MV045. I have already tri...

jxzhang09 by Honored Guest
  • 626 Views
  • 1 replies
  • 2 kudos

Real VR Fishing Boundary

Hi, I’m trying to get through the tutorial for Real VR Fishing. When the tutorial starts I’m asked to move closer to the TV set but it is always outside of the boundary I draw regardless of the size boundary. Not sure what I’m doing wrong.

pareto by Honored Guest
  • 257 Views
  • 1 replies
  • 0 kudos

I need help with the sidequest settings

You guys might be familiar with the sidequest as a lot of people use it to enhance their performance. Recently I've tried to make Content on the Quest 2 and so far it seems pretty easy until I run into one problem. The oculus quest to records at a 1 ...

Warranty Check

My headset stopped working earlier in the month and none of solutions provided in the store help center worked. It was working perfectly fine through June but when I tried to use it around the second week of July. The blue light on the front of the h...

NC02 by Honored Guest
  • 835 Views
  • 1 replies
  • 0 kudos

Can’t hear my teammates in “Onward” :(

I’ve been having this problem for about a week now where I can hear everything in game except for the other players. I’ve tried emailing the the support team for the game but, haven’t been given a way to fix this problem. I’ve tried different audio s...

Can't purchase anything

I'm trying to purchase a game or two, but not be able to.When I receive Confirm Purchase, I get a frame that says 'Content blocked, please contact admin'I purchased games in the past.What can I do?

Nialadude by Honored Guest
  • 281 Views
  • 2 replies
  • 0 kudos
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