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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Add A2DP ,HFP and Le audio profiles

Added bluetooth support for bluetooth profiles like A2DP, HFP and Le audio i.e allow standard bluetooth framework from android aosp and treat quest speakers as system speaker for quest 3 to use 3rd party wireless buds like Bose, samsung. For complete...

Reinstall of PC O/S now can't log in to metaquest link

Good morningI've had to re-install the O/S (windows 10 enterprise) to allow it to connect to the work network to meet our SOE guidelines. The oculus software installed OK, but now that I've reconnected my cv1 headset and sensors I can't log in using ...

Urgent: Facebook Suspension Preventing Access to Quest Account

Two weeks ago, I tried logging into my Quest account, but it asked me to reauthenticate. When I attempted to connect using my Facebook account linked to my email REDACTED, I received a message stating that my Facebook account was suspended. The reaso...

Link issue on Quest 2

Hello, I'm having trouble using quest link. Every time I use link with a cable or air link, the space doesn't render and is very laggy and unusable.

My facebook account is banned and I cannot access my games on Oculus

I am currently using this account, Kyozah to contact your services for help since my facebook account got banned for no reason. Now I cannot access any of my games that I have purchased on the account that is linked to my facebook and I cannot access...

Ghostbusters Rise of the Ghost Lord - Son Can't Access Servers, No Multiplayer

I wanted to follow up with this issue and concern that I've been working with Meta to resolve. What has been disappointing, is that for a few weeks in December 2023, my son was able to play Ghostbusters Rise of the Ghost Lord with me (his parent). He...

T1 charging head strap for Meta Quest 3

So I purchased a T1 charging head strap for my Meta Quest 3 and on the right side there's a small hole for what looks like where a screw goes I don't know if anyone knows where to buy one any help would greatly appreciated.

No ability to choose download location

I have no confirm button or anything and I don’t know how to get past this screen

Quest Link Artifacting when ASW is enabled

i get lots of artefacts when ASW is on and I'm looking towards a large area of something the same colour eg the sea or the sky when playing a flight simulator. It only occurs when ASW is on and isn't the normal artefacts associated with ASW. It happe...

Control headset for disabled friend?

I have a friend who is an incomplete quadriplegic. If you don't know, that means he has some very coarse movements with his arms, but no control of his hands. He can move his wheelchair, and that's about it. He certainly doesn't have the motor skills...

cant buy my games

hi meta i am on the meta quest 3s and when i try to buy any game it says Request not completed we notice something unsual and for your security this request could not be completed Please try again later or visit our help center and i am really annoye...

I can't log in to my Google meta quest 3 account.

I can't log in to my google meta quest 3 on the Lidia *** account, where I have purchased the games, because since 5/03/2025 Facebook has suspended them because another instagram account named cam****, which I don't know and I certainly didn't claim,...

Blocked Facebook and insta acount

This is really annoying. You have blocked me on both insta and Facebook saying I have broken rules in instr. I have not commented or posted on instra for well over a year. not have I posted anything bad. I can’t get in touch with anyone to get unbloc...

Démarrage impossible

Bonjour je viens d'allumer pour la premiere fois mon quest 3 Il démarre mais il ne reconnait pas les manettes j'ai beau changer les piles etc la première chose a faire c'est d'appuyer sur la gâchette pour configurer le casque mais impossible de passe...

Blade and Sorcery Nomad 1.0.7 Not Installing [solved itself]

Game worked great for years and have never had a problem when an update released, but this time it simply wouldn't update. I would start the update from the quest library, it would say it's in the queue for a second, then it goes back to the previous...

Puerto Rico excluded to buy in meta quest

Puerto Rico, part of usa was excluded to buy in meta quest account. I don't know the reason.I tried with credit card, I tried with paypal and always failed to buy games. Anyone know if can i buy a meta card from Walmart online and add it to my ac...

What is the MOST FUN thing you’ve ever done in VR?

For me it was Star Wars Squadrons when it first released. Zipping around asteroids performing evasive maneuvers in a tie interceptor whilst really feeling like i was sitting in the cockpit glancing around to get a better view on my target just got th...

Meta Quest 2 Stuck in Boot Loop – Factory Reset Not Working

Hi Support Team,I recently got a Meta Quest 2 for free, but it's stuck in a boot loop. When I turn it on, it shows the Meta logo, plays a sound, then displays three dots, plays another sound, and then turns off automatically.When I access USB Update ...

Cannot change child's birthday

I need to edit my child's birth date. It was entered incorrectly and setup as a supervised/junior account. When I go into the profile to edit the birth date, it says it cannot be changed and contact support?

Parental Supervision: VR Time showing 0

I am very frustrated with parental supervision. I can block specific apps and that seems to work. However the VR time always shows as 0 and it doesn’t show me what apps are being used. I have tried:1. Inviting my teen from my app. He accepts the invi...

ich ein konto

It looks like there isn’t an account associated with p.w.kutno@gmail.com.

It looks like there isn’t an account associated with p.w.kutno@gmail.com. nie moge sie zalogowac podczas instalacji MetaQuest, adres email jest powiazany z meta

Private message

Where should I expect the private message replies?

Resolved! Quest 3 smudge inside the left lens

I've been having my Quest 3 since its launch date and, recently, I noticed something very weird going on with the left lens.First off, I never dropped my headset, never exposed it to sunlight, never scratched the lenses (I don't use glasses or prescr...

Instagram hacked using meta security wall

This person GlowingBandicoot4055, hacked my instagram and made the fake meta account GlowingBandicoot4055 by the m4xvmyu@s3k.net. This person GlowingBandicoot4055, currently has full access to my Instagram account, and I cannot delete the account off...

Resolved! MULTIPLE Bad Refurbished Headsets on Warranty Claim

I’m posting here to try to help my partner. They purchased a Quest 3 last fall. They used it for 6+ months without issue and then one day it “bricked” and just stopped working. They did a warranty claim and got a new headset and the next 2 that came ...

I can't purchase any digital content on QUEST 3 - debit card, PayPal, gift cards do not work.

Since I have the same problem as other users here I will use a post from danno_da_manno:I cannot purchase any content, games or game addons or anything digital on the horizon meta store. I have tried the website, phone app, and through the headset. I...

My Facebook Page is suspend

I create page for my gaming site name is gta san andreas but, fb suspend my page.

Resolved! I want to use some video files and apps from my pc but

I would like to add some apps to meta quest 3S and a few 360 clips that are from my pc. But one can only do that if they get into developer mode though an official organization as an officially regestered developer. This makes the likelihood of addin...