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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Didn’t receive referral 30€ after first activation.

Hi! Couple of days before I have activated referral link for 30€ for my account before I bought Quest 3. After I activated recently purchased Quest, nothing really happened. I thought I forgot to activate referral or smth, once I clicked on the link ...

Preorder NOT delivered after 2 months

So i have decided to spend 550€ on a meta quest 3 and preordered it during the event on 27 Sep. and still didn’t receive it.yes i have asked, multiple times, more than 10 emails, calls and chats. specialist team is on it they said.. I will be careful...

Not charging

My Daughter dripped he VR and doesn't charge or turn on anymore

Robo Recall PCVR height issue

The height in the PCVR version of Robo Recall puts me in the floor. See video for details on this problem. Can i get help fixing this issue? Thanks! https://youtube.com/shorts/-ALfEKy5gZI?feature=share

Age down account

My 12 year olds account has been suspended and when I try to add it to the accounts I manage, something about "agedown" in the link I'm supposed to use from his account- I get a 404 error. in the meantime, my son is locked out of his account, and I c...

Resolved! Incompatible graphics after air link was working

I started running air link on my new pc, it started out fine, was running really smoothly. That is, until the oculus desktop app randomly popped up with the "Graphics card isnt compatible with rift softwate" alert. If my graphics were incompatible, t...

I lost my Wrath2 redem code when swapping accounts

Hi all,I think I screwed it up. I had a Quest 1 that I haven't used in a long time, recently I bought the quest 3. When I setup the quest3 I screwed it up as I used my facebook account instead of the meta account, I know I should have paid more atten...

Stuck on meta logo oculus 1

Hi. My oculus 1 is stuck on meta logo (blue). Tryed all i can find in the internet and can’t fix it. Tryed reboot, restart and with and without charger and nothing works. How can i get help? Best regards Kjell Øverby

My refund was denied

About 5 days ago I purchased onward and I’m not having a great experience, I requested a refund and it got denied. If someone can please help me to get my refund, please reply.

Quest Pro with child account

Getting this message when trying to setup the quest pro as a kids device."this device doesnt support accounts for your childs age group"Support cant confirm or deny the qpro is not a valid device for a child account, so its just an endless loop of "t...

1 account and 2 quest 2 : bug with youtube VR

HiI have an account for two quest 2 AND i have 1 account for youtubeVR. i fi want to see a video of my playlist on the first quest 2, it's OK BUT if i want to see a video of my playlist, it didn't work : "Simultaneous access from multiple devices to ...

my quest 3 no bottom navigation bar when i finish all set.only show meta store panel.

shut down,restart,factory reset,i do all i can do,but its not work,and i know v59 is released,why i cant update.

Why can the gift sender directly apply to reclaim the gift without my consent, and it was approved?

The redemption code was purchased from them more than 30 days ago when there were some issues with my credit card. Who would have thought that now they are taking advantage of the situation? Since last week, I've been receiving emails telling me that...

Resolved! My Quest 2 restarts in loop when connected with my Elite strap with battery

Hello everyone, After an update (v54) my headset started to reboot in a loop when connected to my Elite strap with battery. When I unplug my Elite strap, the helmet starts and stops normally. If I want to be able to use my strap's extra battery, I ha...

Quest Pro struggling with wireless VR over same network as Quest 2

I've been using my Quest 2 for the last two years on Wireless PCVR with no issues whatsoever via Virtual Desktop. My router is connected to the headset, my PC and nothing else; it offers a 5ghz connection and the image is always very clear and respon...

Metaquest 3 link cable to PC port issue

I purchase the link cable which is USB-C to USB-C. I have a USB-C port on my desktop and it is USB3.1In the user interface it stated I should use a USB 3.0 port. So is it better to get a USB-C to standard USB 3.0 ?

Quest 3 battery won't charge with direct link

As previously stated by many, the Quest 3 apparently can`t charge while using the direct link cable supplied by Meta for THEIR product. Not only that, controller battery life is horrendous. I use VR for my flight simulators and only use my right cont...

quest link disconnects after about 5 minutes from the Pc (meta quest 3)

Hello there!As the Title says, I´m having issues with the meta quest 3 which disconnects from my pc after about 5 minutes when playing beatsaber. i haven´t tried any other game, because this my go-to vr game. I tried it with another Meta Quest 3 from...

Gift card wrong account

How do I switch the gift card account I accidentally put it on the wrong account

Oculus link disconnects randomly, launches with no audio, or infinitely loads.

Apologies for the weird formatting, just trying to make this as legible as possible.For a long period of time I was simply dealing with these issues, mainly because it happened once in a blue moon. Lately, its been impossible to even view my desktop....

How to contact Oculus

I'm pretty much posting here as a last hope. It seems I've been ignored the entire time. I recently bought the Oculus Quest 2 along with the Carrying Case. I got the Oculus Quest 2 and everything is fine with it but I have yet to get the Carrying Cas...

Just purchased meta quest 3

Having just purchased my 1st VR headset being the meta quest 3 was really excited today but found myself in the dark about the whole set up,eventually I've got there but found the whole experience frustrating tbh,had to google loads of stuff just to ...

Meta quest 2 issues- not fully loading

I have an oculus quest 2 and the browser, app library, and shop just load and won't ever finish loading, I have tried to update and it still does the same thing. Can someone help?

Question about quest 2 and 3 store

Hey!I want to upgrade my meta quest 2 to quest 3. I have beat saber on my quest 2 so I was wondering do I have to buy beat saber again on quest 3?thanks in advance.

Laptop app empty

I am trying to view my games on my laptop in the library, however it is showing as empty? It is not giving me an option to sync. I am logged in and not sure why it is not working. I have downloaded the app on my mobile and that works and I can see th...

Your Credit will be available in 0 days.

I'll start with stating this has been an extremely frustrating ordeal. I'm sitting on 85+ referrals and after reaching out to support and even providing screenshots they've either kicked me off chat or just stop responding. I have dozens and dozens o...

Resolved! Horizontal Scanlines in both displays on my Quest 2 for about two days

Hello everyone,I've been getting horizontal lines on both displays of my Quest 2 for round about two days. The lines can already be seen in the Meta Quest logo as soon as the quest boots.The lines can be seen both in Quest standalone mode and via PCV...

$50 credit with purchase

Purchased the Quest 2 yesterday with the $50 store credit promotion. I see some great discounts available now on the Meta game store and would like to buy them now using that credit. If I wait till the headset arrives, the deals will be expired. Can ...

Monetize

How can you get Monetized? To have kudos in your world?

Gift card is only 16 digits

I got a gift card today and when I entered it it was only 16 digits, I don’t know if this is a bug or something but if anyone knows what to do please tell me