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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Screenshots not working for Whatsapp on Meta Quest 3
I don't know why WhatsApp doesn't appear in my screenshots and screen recordings. Is there any way I can fix this?
Why is passthrough also disabled when physical space features are disabled?
In the case where you need to disable the guardian, you are more likely to need to use passthrough. Otherwise you are forced to lift the headset to orient yourself or do anything that you could have simply used passthrough for. Automatically disablin...
rec room
why can't this work on VR anymore ? person has a jr account - with multiple user names - it will not let him in at all. I can't even get on a screen
Quest 3 left controller
When I physically push the left joystick all the way to the top right it goes but in vr on any game or calibration for controller in the settings it says that I am not pushing it all the way to the top right even tho i physically am. Any help?
Quest 2 beeping nonstop and constantly connecting and disconnecting when using the link cable
This is not an issue on other computers. I reinstalled Meta Quest link. The quest does not show up in the windows file manager, but it does show up in device manager. The quest itself recognizes the PC, but not for long enough that I can respond to a...
Urgent request for account review and reactivate
Subject: Urgent Request to Recover Disabled Instagram Account @cute_ayesha_singh9078 Dear Meta Team, I am writing to urgently request assistance in recovering my disabled Instagram account, @cute_ayesha_singh9078, linked to the email kaushikanjali111...
My extended battery is not being connected.
I've downloaded the VR game VR parkour with legs and ever since I've downloaded it the extended battery wouldn't be detected. When I turn on my headset with it attached it does say how mush it is charged but the headset never shows that it's connecte...
Meta Horizon app
Ok so when I try and open my meta horizon app it just instantly kicks me out, iv never had this happen until today
Unable to Record In-Game Voices in Select Games
Hello! I'm a content creator that creates content on the Quest 3! Over the past couple days, my Quest has been unable to record other player's in-game voices for the tactical PVP games Breachers and Contractors: Exfilzone. Not in a call, just native ...
Resolved! Meta Quest Link not working on Laptop with RTX 4060
Hi all, I've already checked everything possible, and spoke with a support team (there were ~5 different people).But the last message I received: Worry not, I will do my best to assist you with this. Kindly note, at this time, our Meta Quest units do...
Problems with Q3 4-6 months into use
Im on my second Q3 after meta replaced my original q3 for similar problems This VR im talking about is a brand new Quest i bought because it worked out the box until i updated the thing so i turned off all my auto updates with the new headset. So wha...
Can't Login to Facebook on my Quest 2
Hey, hope some one can help, I can't login to Facebook on my quest 2 keeps asking me to draw a shape with dots, which I've never done, anyone know the shape your supposed to draw? TIA
Meta Quest 2 Boot Issue – Stuck on Meta Horizon OS
I received a Meta Quest 2 for free, but it came without controllers. When I turn it on, the Meta logo appears with "Meta Horizon OS" written underneath. A sound plays, and then the device shuts off on its own.When I access USB Update Mode, I see thes...
New Meta Quest S3 unable to use store or TV
Both app's don't seem to work. The store says there's no internet connection, the video section stays blank and the profile thingy does the same. I have reset the device a couple times and messed about with my internet to try get it working but nada....
i cant install gtag
when i press download it works normally, then when its 100% it goes back to 0%, and i have to redownload it its not letting me download it help
Resolved! No led light on controllers
Just bought a quest 3s and had to send that in due to black screen noticed the controllers led is not turning on i am using new batteries as well
Quest 3+Link cable+iRacing Quest firmware/software crashes. Freezes. Forces PC reboots...
So I already exhausted all my options with Meta support. They gave up and said file a bug report.I find this totally pathetic given how much I paid for this product.I've tried the release version of the Meta Quest Link app and also the Public test ch...
Meta Quest 2 Controllers won't pair
I hadn't used my Meta Quest 2 system for many months. When I booted my system I believe it did some updating. When finished, the controllers did not work. I put in NEW batteries. No success. I tried to re-pair the controllers but when I put in the 5 ...
FNAF Help Wanted 2 NOT LOADING META 3
Hi, I purchased FNAF help wanted 2 on my META Quest 3 headset. The problem is that the game has not been able to start or load in. I have got in once, but it took over 15 mins to load in. I cannot get back in. (it shows me the game loading screen). I...
Meta Verified is sending us to you. I hope you know that! My account is hacked!!!
I came here because I was sent here from the support center! Clearly no one has a clue what to do to help customers who have been hacked! All you do is send a link and toss us to another department. It has been 6 days I have been trying to get help. ...
Meta Quest 3 Headset Won't Power on
Meta Quest 3 Oculus headset Won't Power on. Have tried holding power button for over one minute, will not turn on. Have tried using different charger and power source plug in charging for several hours and still won't power on. From device, says head...
bad frame rates in Beat Saber since the last update v1.33
Hi,Two weeks ago I received my Quest 3 and beat saber was the first game I installed. Everything was fine, tracking was nice and the graphics were smooth.Unfortunately since the last update v1.33, I have a really bad frame rate. The blocks are notice...
Meta Horizon wallet restricted for no reason -
I recently received the following email: Hi Jess,Your wallet has been restricted due to unusual activity associated with your account.Please download the latest version of the Meta Horizon app to your mobile device. Then go to your Wallet in the app ...
Resolved! Quest menu bar and menu tabs disappearing and not reappearing after some short time.
Hello! I have discovered a problem with my Quest 2 where not only is the device taking a longer amount of time to load up to the menu, but I simply cannot play anything because everything in the Quest 2 home disappears after a few minutes and nothing...
Multiple usb audio devices
Hi does anyone know how to get multiple usb audio devices working. I'm trying to use sony wireless earbuds with a usbc dongle as well as an external wireless microphone which is also connected via a usb c dongle. After selecting external usb micropho...
Resolved! Left eye rendering while casting to computer
Hello, like the subject line says Im having trouble with my streams. The issue is I stream a lot of FPS games like breachers and onward but it seems like the camera is fixed on right eye rendering when im left handed and left eye. The result is no on...
About Cant't Login Oculus Developer Center,Help!
I am a developer from China. I logged into the developer dashboard using my Instagram account and found that I need to re-verify and create an organization. Previously, I had successfully published and launched my game to the store, but now I am unab...
please help me to restore my instagram account
Dear Instagram Support Team, I appreciate your desire to keep Instagram safe. I understand you have Community Guidelines. As a user of Instagram and Meta myself, I am grateful for your work in keeping the platform safe. I am a law-abiding citizen and...
My Instagram was wrongfully disabled after not being on it for over 10+ days
I logged back into my account today to upload convention pics and stories but now i got a message stating i was involved with child sexual exploitation and that's clearly not the case. I follow alot of car/cosplayers/wrestling as well as go to many c...
The Quest Pro controllers exhibit stuttering/lag during stable positioning or minor movements
The issue I encountered today involves my Quest 3 headset paired with Quest Pro controllers. When the Quest Pro controllers remain extremely stable or stationary for a very short period, sudden movement causes a momentary stutter. This is especially ...
