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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 40 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Air Link stuck on pairing

I connect my headset to my PC, I click on the Connect button and then nothing. It gets replaced by a Greyed-out Launch button that never activates, and the headset even starts lagging for about a minute. Cable link works fine. Tried rebooting everyth...

Anonymous by Not applicable
  • 19 replies
  • 3 kudos

Tracking lost

Hi there, My headset keeps coming up with “tracking lost” every 20 seconds or so thus not allowing me to play any games ? can anyone please help me

Meta Not Honoring Warranty

I had been communicating with Meta Support for a few weeks due to a broken thumbstick. I have a years warranty on my Meta Quest 2 which is not up until July. It was purchased through an authorized dealer ( and I have been given every excuse...

Problem with adding my credit card

I have a Mastercard and I live in kuwait and when I add my credit card information and click add card it say unable to add payment method I made sure to put everything right and put the country but it just didn't work does it not work in kuwait

rxrh1 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Meta app showing "graphics card not compatible"

Hey all, I have some problems with the meta app. The tldr is that I was able to play beat saber via airlink on both the quest 2 and quest 3, but now it just shows this screen, even after reinstalls and whatever you can think of. I have seen the red e...


Resolved! Can I use Quest Link with IRIS onboard graphics?

Hello Everyone Sorry for raising an issue with Windows 11 and Quest Link. We have a newish windows 11 laptop (HP) I7 chip and IRIS on borard graphic (drivers all updated) and I can't link the Quest 2 with Quest Link either AirLink or via the cable. I...

stu79738 by Honored Guest
  • 2 replies
  • 0 kudos

Quest 2 wont power on

Hello, My Quest 2 will not turn back on. The white light on the front is solid but the power or volume buttons dont seem to do anything. The screen is black. I've tried holding the power button down without success. Has anyone experienced this? Is th...

IPD stuck in the 62-64mm range Quest3

Anyone has a problem of the IPD slider stuck in a smaller range, than used to on a Quest3? One of my Quest3 devices won`t go above 64mm and won`t go below 62mm, so I guess somehow it became the full range of the slider. I have an IPD of 65.2mm. Any i...

Akhriman by Honored Guest
  • 8 replies
  • 0 kudos

Quest 3 V62 Passthrough Cameras Flicker Randomly

After I update my quest3 to v62, I get random screen (passthrough camera) flickers in passthrough mode. When the flicker happens, the whole screen turns into very dark for just 1 frame, just like I'm blinking one of my eyes, which makes me feel very ...

Help wanted 2 pre ordered

I paid help wanted 2 with a credit card and that card got canceled and so i got a refund on a different card but help wanted 2 is still pre order and I do not know why is it pre order. I content the meta quest story and they do not know why it's pre ...

Goofy90 by Honored Guest
  • 2 replies
  • 0 kudos

Wrong website or copied and pasted wrong fix.

I am trying to get a new pin t be able to make purchases online and it all seems well until I click save for the new pin then the message. Something went wrong. The link to this page is incorrect, or it may have been copy-pasted incorrectly. Comes up...

Problème de connexion pour l'ajout d'un compte

Bonjour, je vous expose mon problème : j'ai un compte Facebook que j'ai relié à un compte Meta (que je viens de créer), cependant quand je veux ajouter un nouveaux profil sur mon Quest 2 on me donne un code à saisir sur, ce que je fai...

kibnmeta by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! Close universal menu

Hi,can anyone tell me how to close universal menu on quest 3,I am new to vr and am playing the epic rollercoaster,it keeps telling me to close universal menu to carry on playing game,I click the x in the corner and it closes the main menu but there i...

virtual desktop major stuttering

Whenever I open up my Virtual Desktop and connect to my PC, my gameplay has major unbearable stuttering, to the point where I can't even point at things with my controllers and that my vision becomes warped. Just the day before, everything was workin...

Purchased songs downloaded and not playing on Beat Saber

I purchased songs and downloaded them and played them before. When I tried to play certain songs that I had purchased and downloaded today it would give me a blank screen when I clicked play. In order to exit back to the menu I had to quit beat Saber...

Quest casting to web browser merged headset and mic audio

I tried to record a video, but I noticed they merged the options for in headset audio and mic audio. Why???? Quest casting is painfully delayed and I use a blue-tooth mic to record and after editing I just sync the audio, but why, out of nowhere did ...

How do I not record/cast passthrough on Quest 3?

I went from Quest 1 to Quest 3 and when casting/recording, instead of showing the B&W breakthrough it would just show a black 'void'. On Quest when in your home UI and switch to passthrough camera the casting/recording will record it as well. I don't...

Child account suspended

My sons account was suspended after I fixed his birthday. I created an account for myself after the fact but can not add his account to mine. How do I get his account unsuspended? No way of calling and talking to anyone. He turns 13 in July, will his...

Tiacris by Honored Guest
  • 5 replies
  • 0 kudos

Unable to click on desktop using Oculus Quest 2

Currently, I have been experiencing difficulty in using my controllers with my desktop. I am able to connect my headset to the quest link, but there is no interaction when it comes to my desktop applications; I simply cannot use my controllers to cli...

kelechi by Honored Guest
  • 1 replies
  • 0 kudos

Live Streaming Floating Window

Hi all,Hope you are all keeping well. Quick question, when you go live on Facebook is there a way to pin or move the floating Live Now window out of the way? Love going live on my Quest 3 but the floating window is so annoying and takes up far to muc...

FPC76 by Protege
  • 4 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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