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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
What do I do if one of the dongles doesnt work on my octulus quest 2
Hi on my oculus quest 2the right dongle hand controller does not work
Facebook account disabled
My Facebook account was disabled please help me,I am not the one who linked Instagram to my account
2FA verification code not being send via SMS to the registered phone number
My son is having trouble logging into his account as the SMS message associated with 2 factor authentication is not being received. I have tried on chrome and edge. I don't have a VPN and I'm not in incognito mode. I have tried several times without ...
Device owner setup
Hello,Could I please ask if it is possible that it is now disabled in v74 to delete system accounts and set your application as "device owner" (all in developer mode)? Or is this just a bug? In v72 this was still functional. Thank you for your answer...
VR lag when on charge
Dear meta,Whenever my VR is low, i put my battery pack on. I dont know if im the only one having this, but a few minutes after it being on charge it starts to show RGB outlines on everything and my frame rate drops to 35 frames per second. It is real...
Problema altura quest
Cuando estoy jugando a un juego en mis Quest 2 aparezco demasiado alto, he tratado de reiniciarlas, actualizarlas y demás pero no parece funcionar, he bajado a otra planta de mi casa a ver si volviéndolo a ajustar sigo estando alto, pero aparezco muy...
Menu bar glitch on quest 2
So I've had my quest for a while and recently it had a glitch where only on one of the accounts, the home menu controllers were constantly on screen. We factory resetted but after a day it came back and along with it a white bar, like from the menu. ...
gym class
I want to play gym class but every single time I get on gym class it says I'm offline. I did a whole I did the system up like restart. I think it's called Uh I don't know what it's called. It's like where you restart the complete headset and I don't ...
pcvr linkcable oculus population one game 1280 x 720
where can i change the resolution the oculus game is opening on my pc, it opens in 1280 x 720 so my stream doesnt capture my whole field of view in headset.when i open it in virtual desktop it opens correct and i can stream my whole field of view, on...
"Login to another device and enter code shown"
my account was suspended because i didnt enter id or passport information about a year ago.i already tried to get my account back but i didnt have enough information for them. I only knew my email that was linked to the suspended account. I now just ...
Graphics card not compatible
I always ran the Oculus App on my Laptop with no problem and played on PCVR with no problem, but after an update on the Oculus app it says: "Graphics Card Not Compatible" but i dont know why it says that because i always ran it with no problems. Plea...
Meta quest 3 not loading games
A family member try to play a game on my Meta Quest 3 but she said that you get stuck in a void. She did search to fix this and try to do a reset but it didn't work. All I know that onesome left it in sleep mode for a couple of days. Do someone know ...
Resolved! Black screen after factory reset
Ok so I was playing gorilla tag then it when to black then back to normal then it did it over and over then I got off. Next day I get on it shows the login screen then go's to black so I try everything but a factory reset. then I factory reset it the...
Assistance in having fake scammer account using my information removed on both facebook and instgram
I'm not sure if someone can assist me in having a number of fake accounts on both Facebook and Instagram removed. I have been reporting those accounts, but they are not being removed but instead move fake profiles are being created but these individu...
Quest 3, Quest Link cable & bad Steam performance
Hello!I have an RXT4080, i9-13900HX, and 64GB RAM and just bought a Quest 3. I'm using a wired connection with the Quest Link cable, but when I go to open, e.g., Steam games, I get horrible stuttering seemingly ONLY when I turn my head, not when I tu...
MARS MINERS NEEDS AN UPDATE PLEASE
I enjoy playing the game but it has soo many glitches, most players have left the game. Would really like to know if this gave will ever get an update to fix all of the glitches please. It's one of the few games I still play and enjoy.Any information...
I reset my pin, but it still says incorrect pin on my oculus. Please help.
I’m trying to buy blade and sorcery, but it keeps saying incorrect pin every time I put in the correct pin.
Resolved! Gorilla Tag ban
My Gorilla Tag ban was only 2 weeks and it’s been longer than 2 weeks. It’s also saying negative 28 hours left. I’ve tried appealing my ban but it doesn’t work. What should I do? And my ban was supposed to expire yesterday but it didn’t.
I've been harassed for the past five months. Need Meta Administrator help.
[17M] here. I beg you read this, as this has been going on for months. I don't mean to play the minor card at all and I literally don't want to, but this guy's definitely late 20s based on the voice I heard come from him. He also has implied he's in ...
Cannot make purchases
For over a month, I have been trying to get Meta to fix my account. They saying for security reasons I cant make a purchase. I been getting the run around with help from them. Has anyone gotten this fixed or know of a fix?
Gorilla tag
My son bought gorilla tag on steam . He is looking for a code for 5000 shinny rocks you get for free when you first buy game on steam but he hasn't received them . Does anyone no how to claim ?
Purchased app not able to download. Not showing in library or purchase history
Hello everyone I purchased a meta quest 3 to play beat saber with my significant other, being this is our second meta quest 3 she sent me a referral so that we could both enjoy the benefits of a free $30 on the account. Once i got the meta quest 3 i ...
Resolved! Quest 3 Centering alignment issues
I just got my Quest 3 two days ago and I feel like it has some centering issues, two in fact.1) When centering, the menus seem to be slightly skewed towards the left (left side is closer to me)2) The "center" of the screen seems to be way off. When h...
Quest stuck on grey screen and controllers wont connect.
Recently, while playing a game on Quest 2, I suddenly got an error that it couldn't track where I was in the room. I then shut it all the way down and powered it on again. Unfortunately, it then got stuck on a grey screen, only showing audio, but not...
CV1 no audio
I lost audio in my rift headset and because I dropped it and could visibly see the broken flex cable, I bought a replacement headset and I have no audio coming through. I have tried every fix but no audio comes through. Could it just be another fault...
Transfer game library from oculus to banned Facebook email
Hey,I just dusted off my oculus quest 1 that I didn’t use for the last 2 years and tried to transfer all my games. I walked into a bit of a problem because the email I used for my oculus is banned on Facebook. Is there a solution for this?Thanks in a...
Meta Quest 3 Help- Black lense
Hi, my left lense is working perfectly however the right lense is black with odd lines through it. It hasn't been dropped or any damage to it. I've done a factory reset and that didn't help.Any ideas?
Instagram recovery details not changing
I was hacked last week, but I successfully recovered my account. I secured everything, changed all the account details to my own, and initially, everything seemed fine. Even the "Can't reset password" recovery form displayed my updated account detail...
No proper grievance system urgent appeal
Dear Meta Support Team, I’m reaching out to you regarding my Instagram account, **Arhamq_007**, associated with the email ******@gmail.com**, which has been hacked, suspended, and disabled. I’ve exhausted all standard recovery options over the past 3...
URGENT request for impersonation
Hi everyone,I don't know what is happening to Facebook but all of my requests are being ignored when I try and do impersonation report, I fill in the reporting form and nothing happens, I receive automatic negative response.Please try and help me, wh...
