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Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 18897 Views
  • 81 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Rift s controller wont pair

Just got New rift s. Headset/audio is working, but controller pairing doesnt work. White leds constantly blink on controllers. What should i do?

Yellow spot on screen of Oculus Quest 2

My Quest 2 has a yellow spot on the screen. It can be seen from the left and right lens. I keep it in Official Oculus Case. I havent used it for 6 days but when i turned it on the yellow spot was there. Any suggestions on how to get rid of the yellow...

EHIHC by Honored Guest
  • 14167 Views
  • 16 replies
  • 1 kudos

two factor authentication

I had two factor authentication security on Facebook, I reseted my phone, erase all data, after that I lost access to my FB account, because I couldn't receive generate code on Google authenticator. I uploaded my Passport picture, but it doesn't work...

Resolved! Quest 2 won't link to gaming laptop

Hi there,I bought my daughter a new gaming computer and was assured it was compatible with connecting the Oculus Link. Can anyone see what the problem might be....it has the following spec:AMD Ryzen™ 5 4600H Mobile Processor with Radeon™ GraphicsWind...

Resolved! beat saber won’t update

i’ve been playing beat Saber (modded) For a long time, and when I decided to Play beat Saber 1.37 Update I couldn’t when I clicked update. It doesn’t update and when I try uninstalling it and reinstalling it it just install the modded version and the...

JrTperm by Honored Guest
  • 467 Views
  • 6 replies
  • 0 kudos

Meta Quest Link Error: Server Closed Connection

Server closed connectionBrowser process crashed with exception: Error: Cannot find module '../screen'Error: Cannot find module '../screen'at Module._resolveFilename (internal/modules/cjs/loader.js:602:15)at Function.Module._resolveFilename (C:\Progra...

Bone lab not working

Hello everybody! We are having a problem playing bone lab. When we turn the game on the screen is black with three dots and it never loads. We have tried rebooting it and re-downloading it, nothing is working. Any solutions here?

Resolved! Headset Not Charging

My Meta Quest 2, do not charge. I changed the cable, but to no avail. The small bulb does not light up. What should I do?

Resolved! Pass through box always on screen

Hi Community!I'm new in the VR world and I would like to get directions on how to create a pass through box that is always there, even "in-game". Thanks in advance for your help!

berrio by Honored Guest
  • 172 Views
  • 1 replies
  • 0 kudos

Feedback on recent help ticket

I recently tired to get into my account and realized I no longer had my 2FA authenticator due to a phone switch and not checking everything transferred over. I have gotten access back into my account. Thanks to both teams for all the work they perfor...

quest 3 trigger sensor buggy

Hello, i have had a very annoying issue with my quest 3 controllers since i first got the headset last year. The triggers on both of my controllers have issues with detecting when my finger is on the trigger. it will flicker like im taking my finger ...

Suggleman by Honored Guest
  • 491 Views
  • 9 replies
  • 0 kudos

Resolved! Oculus App Status: Can't Reach Oculus Service

Trying to set up two new machines and neither one of them will run the Oculus App. They run for a while showing "checking the status of your oculus app" then come back with an error "Can't Reach Oculus Service." Then it wants me to try Repair and the...

Headset is not working

Has anyone else been dealing with horrible customer service?? These people are completely worthless, no answers, no remedy, no solutions to non working headset for 2 months!

Beat Saber updated but was not applied to the app.

So I just downloaded an update for Beat Saber, and whilst I downloaded it I was playing the game. when I reloaded the game as to apply the update to play multiplayer with friends, the update had not taken effect. I believe that the update was downloa...

TyPro94 by Honored Guest
  • 241 Views
  • 2 replies
  • 0 kudos

Black Circle Passthrough Quest 3

Hi there, My Quest 3 suddenly (after update?) has a 3-part black circle on the screen in pastthrough mode.I have reset the Quest 3 to factory settings and restarted it several times, but it keeps coming back.I use an original Quest silicon cover and ...

Jim1970 by Honored Guest
  • 1011 Views
  • 22 replies
  • 0 kudos

How do I convert my son's account into a child account?

My son got a Metaquest for Christmas last year and we got him set up with an account to play on and he has been playing on it fine until last month. He received a notice that he might be not be using the right account for his age. We went through the...

j.332511 by Honored Guest
  • 507 Views
  • 4 replies
  • 1 kudos

Resolved! Created a Meta account and now I can't access my account.

Hi, I have a Quest (first version) that was initially logged into with my FB account. When the option to break away from the FB login route was available I did so (think it was then the Meta account was created) and all was well. not sure what I did ...

Resolved! Can't login to Meta Quest mobile app

I've tried multiple posts prior solutions (and failed solutions) to log into the mobile app (which is a bit silly in the first place if you have a desktop app, no offense). Uninstalling, restarting my phone, reinstalling, and whichever other order th...

Meta hasn't fixed my Quest + subscription

I took out a Meta Quest + subscription on May 1. I paid for 1 year and instead they gave me 6 months. I sent them proof on their chat area and they agreed with me. It shows my rebilling date is Oct 29, 2024 instead of May 1, 2025. They have yet to fi...

Anonymous by Not applicable
  • 249 Views
  • 5 replies
  • 0 kudos

Quest 3 Bluetooth not working when Wi-Fi is off?!

Got very interesting bug few days ago while trying to use my Quest during flight in flight mode with Wi-Fi set to off. Seems my goggles refuse to use bluetooth peripherals (Apple kbd with touch ID, MS Arc mouse, Apple AirPods 3 & 2 Pro) when Wi-Fi is...

Q3D2 by Honored Guest
  • 196 Views
  • 1 replies
  • 0 kudos

Meta Quest app file location

When I try to set up the Meta app on my PC it says this I have chose a new location and it just wont work. I have looked around a bit but found no other solution other than being admin on my PC and that is not a option for me. If anyone has any solut...

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Quest 2 controllers not pairing or tracking

I hate complaining and usually I just try to make things work, but this is my second Meta Quest2 and i'm struggling with the same BS that I did with the first one with the **bleep** left controller floating all over the place on the screen and now it...

Resolved! Oculus Rift using wrong graphics card

I've recently plugged my Oculus Rift (Not Rift S) headset on my laptop, but there's a slight issue. This laptop has an RTX 3050 laptop GPU, 8 GB RAM, a AMD Ryzen 7 4800H, and a Radeon integrated graphics card. The problem is that it says that my setu...

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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