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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus rift microphone not working as it should?

Hi! Sorry for bad English!It has been over a year ago since I bought the Oculus Rift and I am really satisfied with it! The problem is the microphone it has, and I can't get to work right since it sounds awful. I've never really used the microphone u...

graphics card driver isnt "up to date"

when i launch oculus with my rift s, during the set up process for the guardian boundary, my headset screens are blank and oculus says that the drivers for my graphics card isnt up to date. i have an nvidia gtx 1060 3gb with the latest driver. I've t...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Oculus Rift S: Finish Setup in VR blackscreen

I have a rift S and until now everything has worked fine. The setup finished and told me to finish the setup in VR, but the Rift S was dark, so I tried every step I found online to fix it. I updated top beta 2.0, I replugged the cables and restarted ...

LordPai by Level 3
  • 9 replies
  • 1 kudos

Audio popping / crackling

Hello,Had my Oculus since launch, suddenly my audio has begun crackling. This has happened before, but the issue seemingly fixed itself last time. Issue is not going away this time. Just recently upgraded to a 2080 RTX card as well, not sure if that ...


So basically my screen on the VR is just black. And I really don't know why, I tried everything... SPECS : GTX 1080, i7 4770, 16GB RAM (DDR3)

svedego by Level 2
  • 9 replies
  • 0 kudos

Past Ship Date, no notification on shipment?

I ordered the Oculus Quest two weeks ago, with the ship date being June 10th. It’s the 11th, and I haven’t gotten any notification on either a delay or shipping details. Has anyone else had an issue like this, or am I just missing something.

Oculus app won't install?

Just picked up a headset today,. Was hoping to be able to set it up, but the app won't install. The download gets to around 6GB/7GB every time, then freezes there. The progress bar and the download speed never change after that. I've restarted the co...

cb2048 by Level 0
  • 1 replies
  • 0 kudos

Second Rift s ive had mic not working

i have purchased a rift s and i thought everything was fine, untill i wanted to talk in game, then i noticed my mic wasnt working, i have tried using the mic on my headset plugged in to the 3.5mm and also the mic on the rift with the headphones unplu...

Resolved! 45 FPS Problem in some games

I initially chimed in on another thread regarding FPS problems in Robo Recall but I am realizing it isn't just that game. I'm having this in other games as well such as The Climb and Bending the Light. I'm using Oculus Tray Tool to confirm the FPS an...

Oculus App shutting off every time I put on headset.

Before I start, I want to preface this with some venting about the software in general. Over the course of my time using the Rift-S, I have found that it's controls are fluid and responsive, that it's visuals are, while not on par with the Vive perha...

Rift S Microphone quits

My microphone randomly stops working. Sometimes it quits completely. Other times it produces only a low buzzing noise when active. Unplugging, replugging and PC restart will fix usually but not always. Problem recurs at random, sometimes a few days o...

Oculus cilent crash and restart

I just buy a rift s And i cant setup it evrey time i connecting the rift to the pc the coulus software crash and restart over and over Try to delete tump did not work Try to repair and uninstall didnt workTry to reinstall my pc didnt work

Anonymous by Not applicable
  • 10 replies
  • 0 kudos

Auto wake-up malfunction? quest

anyone else have an issue with the quest turning on by itself after being plugged in? Even though auto-wake up is turned off. Also when i say “turn off the quest” I mean holding the button for a couple seconds and selecting ‘power off’ when the pop-u...

1.38 stuck looped update

I have sent feedback on this issue..I'm using beta version.Oculus App Version ( keep getting looped updating issues with the Home App.

One gmail e-mail but two YouTube accounts

I just got a new Oculus Go and can't connect to my YouTube account. The problem is that there are two YouTube accounts (my original one and a newer one that's attached to my gmail account) but Oculus ONLY recognizes the newer one, which has nothing o...

Cant add payment method

This is what I've done so far since receiving the Quest:1. Started a fresh Oculus profile with all new names and passwords just for the Quest- abandoned my former CV1 account along with the games.2. Changed my internet Browser from Internet Explorer ...

Oculus Rift connection started to act wierd.

Everything was working fine till yesterday,The headset started to "jump" around in VR and the controllers are barely being tracked, 70% of the time their stuck in place only rotating, 20% they teleport to where i was currently holding them and the re...

Da4Katz by Level 2
  • 17 replies
  • 0 kudos

Desktop icons and taskbar disappear with core.20

I have this strange problem with the beta version (Core 2.0). When I start the Oculus app, most of my desktop icons disappear and the Win10 taskbar becomes transparent, al the icons in it disappear too. Once I close the Oculus app, my icons come back...

HDMI refuses to function properly

I got my rift over a year ago and it worked just fine for the first two or so months. Out of the blue, the software said that my HDMI cord wasn't plugged in even though it was. I have made sure it isn't a problem on either end of the cord, tried coun...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Sorry, we're having trouble updating oculus.

I've been getting the above error message "Sorry, we're having trouble updating oculus. Please make sure you have at least 12.00 GB of disk space free" and then randomly my rift crashes;I have 60+ GB of free space on the system driveThings I've tried...

Need help with integrating Lip-Sync in Unity

Hi,I tried integrating lip-sync using Oculus integration from the Unity Asset Store, following instructions from the lip-sync guide but it doesn't work on my instantiated character until my app loses focus. It starts working after my app loses focus ...

Hockey Player VR Not running

Hello, I recently bought Hockey Player VR, the rift game. But whenever I go to launch it, it loads for a brief moment, then stops and acts as if I didn't run it. I tried resetting my computer and re-installing but they have failed. Please helpThanks

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