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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...


Is Oculus going to fix the IPD issue in the Rift S or is it going to be a lost cause for alot of people? Can they make another Rift S that has expandable lenses? Or are they going to keep it as is and move on?

Oculus Rift takes a REALLY long time to start up

I have searched this forum and Google and I am not finding others with this issue, but it is on both of my computers.When I first launch the Oculus app, it seriously takes 5+ minutes to open the Oculus home page. I have downloaded the patch, but it h...

WebDev by Level 2
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Rift S Setup - headset is black screen

I just got my rift S. I installed all the software and the app says to continue setup in my headset but when I put the headset on the screen is either black or fuzzy grey and I can’t move forward

Rift S - PC restarts when I shutdown

Am I the only one with this issue? I click on shutdown and pc does its thing to shutdown. Once its off it PC starts again. This only happens when Rift S is connected. SGN

Update just happened and tracking went up the creek

HiJust got another update this morning Oculus app version (, and everything has gone haywire. tracking went up $%%#$ creek one hand is just spinning, dash button is glitching all over the place white static is still happen...

Zandil by Level 8
  • 2 replies
  • 0 kudos

Canceled My order

hey guys, so today I decided to buy oculus rift s the payment process went but a few hours in I got a support email saying my order was canceled and Putin on hold and asked me not to rebuy it anyone know the cause of this issue and how long will they...

Help forcing games to run in VR

Hello, I'm a big fan of VR so far and have been having a lot of fun so far with using them. I had experienced no issues with lag, even with Steam VR running, and everything seemed to be working fine. Then, a software update rolled around, and now it ...

No sound on Oculus Headphones

Hello. I have an Oculus Rift and recently my Right Headphone has stopped working. I decided to keep playing with just my left ear and today my left earphone has stopped working. The issue is that it only works when the headset is fully loose on both ...

Controler and real camera doesn't work

Hello,I'm just buy the Oculus rift S few day ago.Today, in a beat saber session, the movement of my hands aren't reconize.The real camera don't work in the menu, so I think they can't see the controler and my hand.But real camera aren't broken : when...

Anonymous by Not applicable
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Oculus touch free games unavailable

So last Friday i bought the Oculus with the Oculus Touch controllers. When i set up my Rift I had 1 free game, Lucky's Tale. On the box which the Oculus was in there were pictures of 4 games, I just looked at them like they were advertisement or some...

Anonymous by Not applicable
  • 3 replies
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Touch controllers chewing up batteries. 2 sets this week!

I just got my Rift S on 5/29, and in the week since I got it, I've gone through 2 sets of batteries on the touch controllers with minimal playtime. The inefficiency of these controllers is ridiculous. If there's something that I'm missing, please tel...

oculus software wont install ?

hi folks,been off my rift for a while and ive had to format my system and reinstall windows 10,the problem im having is when i try to install oculus software back on i keep getting message at end saying it cant install restart and try again ? ran wit...

Oculus quest hissing headphones

well I just received my oculus quest in ear headphones. Before trying them oculus emailed me saying these headphones only do mono and they are sending me a new set in July. I was ok with this until I tried the headphone and wow the amount of hissing ...

Why wont Oculus Support help us? or even talk to us?

Right I'm 2 days in with zero response from Oculus on the fact that my brand new £400 headset has issues with the PC recognising it via the usb port, when it is connected I then have tracking issues in ALL games and apps but the home area (hands free...

Had to return my Rift S

I preordered a Rift S the day of presales but after a week of having it I had to return the headset because of ipd issues. I wanted to exchange it in store (Best Buy) for a Quest (adjustable ipd no issues) but I couldn’t. My issue is I used a 20% off...

Headset not being detected

okay so, i just got done with support over another issue reguarding the mic not working, and i had to update my usb 3 controllers, and now the mic works, but then the oculus app said i had a firmware update for the headset, so i updated and restarted...

We're Having Trouble starting oculus bug?

When i click on the Oculus shortcut to start the software a message pops up that says:We're Having Trouble starting oculusYour oculus software may be updating. Please wait a minute and try again. If the issue continues, contact Oculus SupportI think ...

osem598 by Level 2
  • 37 replies
  • 2 kudos

Avatar is all white. Everybody is all white.

Hello,So I am having a really strange issue that started happening today. When I put my Oculus Rift S headset on and enter my virtual home, I notice that my Avatar hands are white. When I go to look in the mirror my Avatar is completely white and is ...

Oculus Mirror showing black portions

Hi everybody!I hope to be clear enough, but if I'm not please tell me and I'll try to explain better the problem.I use Oculus Mirror and OBS to capture my gameplays, and I have always use these options:Size 1920 1080 --FovTanAngleMultiplier 1.3 1.3 -...

oculus and their SHITTY GARBAGE software

finish to setup, ask for update . i update, update all, firmware and after he not able to fi nd the headset need repear , i repear all , at the end ,he ask again for an anotehr update and firmware and again and again, and again garbage, garbage oculu...


Okay so i bought an oculus rift CV1 and i set up the sensors and everything made sure the usb port power save thing is off and made sure to install all up to date drivers.Basically at random times my HMD disconnects and reconnects, for obvious reason...

Missing Icon and start menu Oculus items

My Oculus said I needed an update on Saturday, so I updated it. I turned my computer off after it was done and went back to it later. When I booted it back up, the Oculus icon was gone. When I went into the start menu to start it that it, all of the ...

Screen is grey

My Quest won't. do anything when I turn it on. I can't. do antything with the controllers. The screen just goes grey when I turn it on.

Anonymous by Not applicable
  • 0 replies
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