Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

My quest 2 is always lagging

Hello, I bought this quest 2 at Feburary 2022 when it happened today from me, my oculus controllers kept loop restarting and it wont let me play games, So i had to factory reset it And it still happens Can you fix my quest 2 please? Thanks.

Oculus assistant services

I got on my oculus quest 2 this evening and was watching Twitch and using discord on the [Browser] application. It has been working fine for a while but now every time I type into anything on it I get pulled out of it and told "oculus assistant servi...

Air link fixed at 72 hz after update v39

After update v39 air link / link is only showing 72hz and only three possible resolution. Link also has poor performance.Please give 80 and 90hz back and the custom resolutions I cannot use link now.

Missing all previously purchased games

I just upgraded to a Quest 2 after a 3 year hiatus. I have setup the new headset but I am unable to add any of my previously purchased (through Oculus) games to the new headset. Via the headset it shows I have no purchase history and "you haven't pur...

Lost account

Hi there, I had to factory reset my Oculus, and now when I try to log onto my account it had come up with a different profile and also doesn't show all the games I've paid for and downloaded. Can you help me link to my account please?

Pijohn by Honored Guest
  • 1 replies
  • 0 kudos

Finding photos taken while in VR CHAT

Hi! I am quite new to all of this. I took several photos of things while I was using VR Chat. I have no way of finding them once I am off the VR Chat. I look in my 'Gallery' but nothing is there! I am really bummed by this. Can anyone help tell me wh...

Keekio by Honored Guest
  • 1 replies
  • 0 kudos

USB-c converter

I have the oculus quest 2 I have a link cable for my pc but all I have is usb-a 3.0 ports can I possibly use a converter and plug a Double sided piece in for usb a and the other side usb c and then plug my link cable in ???

My quest 2 stuck on steam game

My quest 2 is able to connect my laptop with Airlink but it can't run the game, when I run a steam game, it can run for a while then it stuck. it just not moving. The game runs smoothly on my laptop if I quit, I can not connect my laptop anymore if I...

Link cable PC controller issue

So I have been using the Quest 2 since I got it around Christmas and just today was able to connect it to my laptop using the Link Cable. I specifically wanted to do this to go into VRChat so I could see worlds and avatars that are PC only. My proble...

Need help with second account

Hi I am new on this forum. Need some help with second account on Quest 2. Recently I purchased Powerbeats VR game on my Oculus PC app. I am using link cable to play it, but want to add my wife as second account so we have different progress and resul...

BitliuX by Honored Guest
  • 1 replies
  • 0 kudos

Streaming with Airlink or VR Desktop

I recently did a twitch stream using Airlink and Steam VR for the first time however I feel like the video capture wasn't getting the full right eye picture how do I change it so its not as zoomed in and/or getting both eyes? Is VR Desktop better for...

Slade1212 by Honored Guest
  • 0 replies
  • 0 kudos

Problema con el software

Hola intente instalar la app de oculus quest 2 en pc, donde son 5,12 Gb de descarga, siempre que la intento instalar se queda en 5,06 o 5,04 y no descarga mas.Ya intente como 3 veces y pasa lo mismo, ya no se que hacer.

SantY_25 by Honored Guest
  • 1 replies
  • 0 kudos

Oculus’s Support on WhatsApp

Oculus support on WhatsApp is a Joke! I had an issue with not being able to connect to my PC with the oculus link cable after a recent update and after an hour of delayed responses got nowhere. I had a reply to my question faster on an Oculus Faceboo...

pls help me fix guardian error

somebody know how to fix guardian error i got a map fnaf 1 then my vr died then when it had charge it just poped up guardian error so if anybodys knows pls tell me

Restart Problem

So I held my oculus quest 2 button down and pressed restart, Next thing you know all my games are gone and my account was gone. Before I restarted I tried loading into a game and It would load in for a split-second then automatically log back out.

wayiahs by Honored Guest
  • 2 replies
  • 0 kudos

oculus quest (original) bootloop

My oculus quest is stuck in a bootloop.Power on - I only see an oculus logo. I've let it sit for a few hours, no change.Boot into usb update mode, perform factory reset.Same behavior - it just shows the oculus logo.Choosing to sideload update just re...

Resolved! Create Company Event & Live Concerts in Horizon Venues

Hello, we are a Spanish marketing agency and we would like to create events at Horizon Venues. It's possible?.We work for large companies in Spain that are interested in broadcasting live on Venues. We also work for great artists and musicians. We al...

Referral code

Sent my sister a referral code 2 months ago. Said referral was accepted but never went through. What’s going on?

jonrob31 by Honored Guest
  • 0 replies
  • 0 kudos

All apps gone

All my apps have disappeared off my headset , they are on my phone but I cannot get them back up on my headset I have tried everything

PokerStars VR games not loading

Whenever i load up pokerstars vr, the game loads just fine. But when i try to go into a game, it just kicks me out. Before i reinstalled the game, the game just crashed when i tried to load a game. I would like to know if someone has a solution.

MJA49 by Honored Guest
  • 1 replies
  • 0 kudos

Oculus Rift S Freezing

Hi,I'm having trouble with my Rift SWhen i'm playing a game, it gets about 2 minutes into the game and then the game freezes on screen. I can still move my head around, but the app stays in the same position and it's just black edges when i look roun...

armo18 by Explorer
  • 17 replies
  • 1 kudos

"Oculus System Driver has closed unexpectedly"

Anytime I mount my phone (Samsung Galaxy s8 on android 9) onto the gear vr, I get the dreaded message "Oculus System Driver has closed unexpectedly" and head tracking stops working (When I move my head the screen stays still).

Quest 2 will not accept any payment methods

I’ve tried multiple cards and PayPal but nothing works. It won’t accept any of my payment options I’m always greeted with account Error and I’ve called my bank and checked my PayPal they both work fine but I cannot add any of them as a “valid” paymen...

TeenT420 by Expert Protege
  • 16 replies
  • 3 kudos

Login problems, nobody care...

I need help from someone from Facebook team, but support doesn't exist. I have issue with my account more than one month. My phone with 2FA Google Authenticator app was broken and was changed to new one. After reinstall, my facebook account is not co...

Pichu_CZ by Honored Guest
  • 1 replies
  • 0 kudos

Airlink no longer connecting to PC

Hey fellow oculus enthusiasts!Was checking online for a solution, but haven't really found any true fix for my problem. I've had the Quest 2 for a few months and airlink has been fully functional. However, after a few weeks of not playing I try to in...

Demacius by Honored Guest
  • 2 replies
  • 0 kudos

Witam was Help Poland

Witam jestem bardzo zainteresowany kupnem firmy Oculus Quest 2 widzialem, ze jest mozliwosc dodania kupony promocyjnego lub rabatowego . Nie mam za duzo pieniedzy .chciałbym kupić troche Oculus Quest 2 .Czy byla by mozliwosc dostania kodu promocyjneg...

NiVeKQ by Honored Guest
  • 1 replies
  • 0 kudos