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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 19 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

new meta quest

Hi son bought me a meta quest for Christmas..he lives in NY and bought it there..when he got to Australia and we opened it and plugged it in it would not charge or work?? contacted the help line and tried everything they suggested but still ...

Issue trying to redeem Beat Saber

I recently purchased a new Oculus Quest 2 system. I created my online account. I received an email with the Beat Saber redemption link. I clicked on the link and I continually get an "unable to load try again later error message". I've done that now ...

Can’t login to account on headset

I have had my quest 2 for a bit more that a year, and have never heard of this problem. On my iPad, it tells me I’m logged in, but on my headset, I’m not logged in, and it’s been like this for about three weeks.

Compte facebook hacké

Bonjour, mon ancien compte Facebook a été piraté et j'ai dû m'en créer un autre puisque je n'étais plus capable de me connecter sur mon ancien compte... j'ai du réinitialiser mon compte oculus et malheureusement j'ai tout perdu les jeux que j'avais.....

Issue with casting

I have a Meta Quest 2 and I am unable to cast to my Phillips 4K smart tv. They are both connected to the same Wi-Fi but I can not find the tv on the Quest or through the app. Any suggestions? TIA

My purchase of games

When I bought the occulus I had also purchased 2 games with it. I never received them on the vr and also a code was never sent. I would either like the games or my money returned

Pairing Issues With Mobile

I was having issues pairing my Quest 2 for the last 2 days and tried every recommendation from meta to solve issue but none of them worked for me.However, I was able to solve this! For those who are experiencing the same issue, what worked for me was...

Sports bundle

Your store has a sports bu dle currently that shows the pics for the wrong games. I want creed, football and golf+ as advertised but at checkout it says the games are golf+, thrill of fight and climb 2. False advertising to trick people??

Pairing bug fix/workaround.

Hi all! As a lot of you including me had experienced weeks/months of a very frustrating bug preventing people from being able to pair their headsets (including brand new headsets) with the Phone's Meta App, I have finally found a solution. At least i...

Oculus plays music when i activate Link

When i turn on Oculus link, random music keeps playing and theres no way to shut it off. It plays while im in game as well and plays on an endless loop. Ive uninstalled and reinstalled everything multiple times, restarted everything even more times, ...

Your computer doesn't meet the updated minimum specifications...

...which can lead to a poor experience in VR. I'm so confused as to why I'm seeing this message. Is my PC so underpowered that I can't enjoy Air Link? I thought I got a decent laptop, but seems I was wrong. I'm a massive noob, so please forgive me if...

iMikez by Level 2
  • 25 replies
  • 0 kudos

Gift code not received

I sent a game to my son Saturday night. It’s Monday morning and he still hasn’t received an email with the code. I sent a direct message to a support admin from a similar post Sunday morning but have not heard back. I need this to be resolved. Thank ...

Impossible d utiliser le link suite mise a jour

BonjourDepuis la dernière mise à jour (tout fonctionnait très bien avant), il m'est impossible de lier mon quest 2 à mon PC. Le casque est bien reconnu (actif), mais le chargement (écran noir avec kes teois petits points) est infini. Tous mes pilotes...

Lady Gaga Edge of Glory Error

Recently purchased Lady Gaga Beat Saber pack. Successfully played Edge of Glory once, and since then it says “Error loading data.” Yes I powered down the Quest, uninstalled/reinstalled the app. Still does not work.

themary by Level 2
  • 22 replies
  • 2 kudos

Got my money taken out of my visa gift card

I tried to but fnaf help wanted with a visa gift card but, when I enter all the info and enter my oculus pin, it says error so i thought maybe it forgot to add a pin in my card, so when i check with the balance of my visa gift card, it had all of its...

Please Help Me!

My Meta Quest 2 wont stop restarting. once I power it on it tells me "ShellENV has keeps stopping." "Oculus Core Mobile Service keeps stopping." And then it just restarts. I don't know how to fix it. I don't want to have to factory rests my Quest 2. ...

Can’t add payment method

Hi Oculus support team, I can’t add payment method, it says “Unable to add payment method” pls help fix this issueThank youBon

Resolved! Bonelab PCVR

Will PCVR version of Bonelab work with a Quest 2? I am getting this message when I attempt to buy Bonelab:



I need help resetting my pin. I no longer have access to the email that is associated with the Facebook account. How can I reset?

Quest 2 Link Cable: White Bar Artifacting (REVISITED)

I'm aware we've got a bible of a thread already dedicated to those experiencing horizontal white bars taking up a major part of their display during wired link play sessions, but it seems like oculus support has all but abandoned the issue. Since v22...

Xarxa by Level 2
  • 12 replies
  • 6 kudos

Resolved! Among Us VR won't install

Hi Guys, pre ordered amoung us vr and 2 days after release it has still not installed? I just have the round icon spinning when I go into amount us store page. Plenty of space and I've even done a factory install. Please help.

My games won’t install

So my problem is that I started downloading contractors and it was going normal but then when it says installing it took like 20 minutes and then I restarted my headset and when I turned it back on it says it’s still installing. I tried everything bu...

Meta Quest 2 powering off

Facts, Battery is fully charged, sensors are clean brand new out of the box. I can not even complete the setup process and the unit randomly shuts off / powers down. Factory reset did not fix the problem, now I'm just stuck trying to set the unit up ...