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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3759 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Rift CV1 won't turn on No light orange

Sorry for the bad English. My Oculus Rift Cv1 does not turn on as if it were broken, the orange light does not turn on as before and no matter how many times I connect it to other usb ports it still does not work. I tried everything... remove the cab...

Pin Reset Request

Hey so I tried this 3 times and I waited 15 minutes each time and never got the email any help?

Oculus Link. USB Device not recognised, Driver Problem?

Uninstalled and re-installed Oculus software plus the PTC, and also the USB Hub and Root Hub Controllers, plus disabled Power Management. Disabled the 'Thunderbolt' in the Bios, so USB-C ports act as normal USB 3.2. ALL MB drivers have been updated, ...

Stuck in "Please continue for important updates" loop

I got stuck in a loop of constant "Continue for an important updates". I am using Oculus account, and looks like it wants to merge it with Facebook account, and if i try that i would get "Sorry something went wrong" error.Oculus desktop app would sta...

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hhrvoje by Honored Guest
  • 1786 Views
  • 0 replies
  • 0 kudos

Oculus Go storage space is not freed up until restart / reboot.

Hi!If I delete a file on the Oculus Go, the storage space doesn't change until I restart the device.For example, I had 9.0 GB of free space on Oculus Go:Then I copied a 1.5 GB video to the device (via USB transfer), and ended up with 7.2 GB of free s...

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FunKing by Expert Protege
  • 4109 Views
  • 4 replies
  • 0 kudos

Mapping Oculus controller buttons to PC keyboard keys

I am using the Oculus Link desktop feature where I can view my desktop in the Quest 2. The default configuration allows me to use the stick to scroll up in down in windows and the triggers act like a mouse click.I would like to map the other buttons ...

DefKnol by Honored Guest
  • 4477 Views
  • 3 replies
  • 0 kudos

Customer Support Lied about Windows 11

I was having issues with linking my Quest 2 to my PC. One day the (official) link cable worked with no issues, the next day it wouldn’t linked. The oculus pc app wouldn’t even recognize it’s own cable. I contacted customer support via chat. “Shy” sai...

Horizental lines showing

hello i have an issue with my brand new occulus quest 2 128GO after playing for few minutes the horizental lines comes in at the bottom, here what all i have tried before : - the occulus tray tool- occulus debug tool- the open xr dev tool kit- uninst...

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Oculus Rift Headset - Broken Headstrap Connector Mount

Hi, was wondering if any of you had a workable fix. I have been so careful with my Oculus Rift headset, never pulling it off like a helmet of a motocross dirt racer ;-). Baby it to death.. However, after two years one day I went to put it on and noti...

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Colbenmas by Honored Guest
  • 894 Views
  • 2 replies
  • 1 kudos

payment

when i try putting a payment in the oculus app and website it says unable to add payment method

etpro56 by Honored Guest
  • 352 Views
  • 1 replies
  • 0 kudos

Guardian grid orientation cannot be defined [Quest 1 and 2]

So after hours of trying i cannot find a way to correctly orient the guardian grid on my quest 2 neither on my quest 1. It is VERY important if user can orient the grid, because when drawing a maximum size play area (10mt x 10mt on Quest1, 20mt x 20m...

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TheTonaZ by Expert Protege
  • 2962 Views
  • 12 replies
  • 5 kudos

Quest 2 unreliable for workouts?

I'm waiting for my 3rd Quest 2 to arrive this week (first one arrived half december)My first 2 broke within a week I noticed a few hours AFTER a workout that there were severe screen distortions (rasters and lines). This got worse over time - as I c...

Visual Malfunction

I'm not entirely sure if anyone else is having the same issue as me but I'm getting a visual malfunction, if I were to describe it, my screen has lines flickering randomly and it happened randomly and I've tried everything, powering it off, restartin...

Air Link says check internet but all my settings are correct

When I try to connect air link to my pc, connected via ethernet or wifi and still says to check the internet. I have a very high internet speed (150mpbs) and a good stable connection as well as a new router, I verified both my oculus and pc are at th...

PrismicJ by Honored Guest
  • 545 Views
  • 1 replies
  • 0 kudos

I can't get a referral link

So my best friend is getting a quest and I want to help him get his first game by referring but I can't seem to get a referral link, I tried following the steps on the mobile app and the website but it just doesn't work, please help ;(

0Potato0 by Honored Guest
  • 823 Views
  • 1 replies
  • 0 kudos

Tracking lost loop

Hi, to whoever out there can help me, my Quest two has been experiencing a tracking lost loop. I will turn it on along with my controllers and my quest will keep saying tracking lost create guardian and will lose tracking over and over. Also I am not...

Referral credit not showing up

So I bought a Oculus Quest 2 and I accepterad a referral link from a friend 1 day earlier. Now egen I have everything set up I can’t see any credits and not my friend either.

sbsharp63 by Honored Guest
  • 222 Views
  • 1 replies
  • 0 kudos

Setup suddenly missing options

My quest 2 has gotten into an odd state. Various setup menus are missing options. I’m using v40. Among missing options is the one in About that shows the version number and checks for updates. I tried doing a restart but it didn’t help. I also no lon...

jcbikeski by Honored Guest
  • 262 Views
  • 1 replies
  • 0 kudos

Air Link Problems/Desktop Black Screen/Games Stutter

Hello, I have just purchased a gaming laptop. Spec : CPU - AMD 5800hGPU - RTX 3080 16GB VRAMRAM - 32GB - 3200mhzM2 SSD - 1TBQHD ScreenWindows 10 My problem is that in Air link the Desktop just shows a black screen so i cant access my desktop. And als...

Roky360 by Protege
  • 697 Views
  • 1 replies
  • 0 kudos

Can’t reset pin

I am trying to purchase an app, it’s asking for a pin. I never set up a pin. When I follow the instructions to reset it it just sends me in a loop back to the beginning to log in page to resend another request help!

Resolved! What are the deafult settings for Oculus Debug tool?

Im having some problems after changing settings in the Debug Tool, could anyone go to their debug tool and tell me the settings, Thanks. How to find oculus debug tool: Right click oculus on your desktop, press open file location, press support at the...

Yzee0 by Honored Guest
  • 12447 Views
  • 2 replies
  • 0 kudos

Occulus go recall

Hi I returned everything during this recall last week but never received a replacement remote in return.Where do you go to sort this issue.

Same device showing up multiple times on app

 I don’t know if this is why I am having issues with horizon worlds, but why is my device showing up multiple times on my app? I can’t even delete them. Uninstalled the app and it was still there after I reinstalled.

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