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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3821 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

adding accounts button isnt there

i have a quest 1, before update v40 i saw the add accounts button and had added a different account. Now after the update i can not access the games on that account nor can I add any more accounts. Any help?

Urua by Honored Guest
  • 210 Views
  • 1 replies
  • 0 kudos

Email Change

My Oculus is connected to a wrong email I haven't had access to in years. I need to change it but it sends the confirmation to the old one so I can't change it. I have looked around for a way to submit a ticket or talk to a tech person but it only ke...

Facebook account has been suspended

Hey there! I've been using Oculus account for 3 years since I bought Oculus Go. Yesterday I purchsed Oculus Quest 2 and tried to create an account in Facebook since OQ2 requires it. But my FB account has been suspended immediately. So I can't use my ...

pinoa by Honored Guest
  • 270 Views
  • 0 replies
  • 0 kudos

Can't quit apps without re-booting

When I quit an app like Netflix or Wanderer it brings me to the home screen with a small screen with another Quit or return type window, but the Quit does not work! Each time I exit I have to reboot. What am I doing wrong.

Purchase password

For some reason entering this password my number keyboard will not pull up... has anyone else had this problem on app?

Refund

I bought virtual desktop and I went over my limit trying to get it to work when I don’t have the right enough pc so it’s just been in my library dong nothing and it was a waste of money I would like a refund but the refund time ran out

Resolved! Referral credit disappeared

Referred someone, redeemed the $30 credit, used half of it to buy a game, and the rest disappeared. Then I couldn't even add payment methods anymore. I ended up refunding the game and now I have $15 in credit, so it's not that the credits just aren't...

link cabel issues

I am having a problem with my oculus link cabel. The link cabel works like normal, but when you plug the cabel to your pc it asks "Access Rift apps while your Quest is plugged into your PC. You can enable/disable this from settings at any time" for t...

ahnamh by Honored Guest
  • 294 Views
  • 3 replies
  • 0 kudos

Warranty Replacement?

I sent in my Quest 2 on 2/6. I have been in touch with support frequently since then. Throughout the process they have been vague but somewhat responsive. After 2 and a half weeks of getting the run-around with support (they would tell me the quest w...

How to get a Game removed from my Account?

Epic Roller Coasters! One of my first free Games and experiences on Oculus who gave me really bad motion sickness and I'll never play it again! So, I want to permanently remove this game from my account. Any suggestions?

Oculus TV application interface

Hello,I can't understand why, when it was working fine until now, the Oculus TV application doesn't play correctly the VR videos I copied in the device. When I launch one, the application interface remains visible and the video is in 2D.When I minimi...

AlrikJ by Honored Guest
  • 228 Views
  • 0 replies
  • 0 kudos

Resolved! Experimental

I can't play games standing there was a link in experimental to click but it's gone any help please

Resolved! Install 'Dawn.Setup.InstallDriversStep' failed

TLDR: NOT SOLVED. NEED HELP.I've been trying to get drivers for virtual desktop to work so I can play boneworks with my quest 2, but for those drivers, I need to download and install the setup (successfully). but no that never happened, here's my sto...

KeoHIPO by Explorer
  • 1652 Views
  • 3 replies
  • 1 kudos

need help

my oculus quest 2 account wont add my credit card i need help adding it

VRCover USB C won't detect Q2

Hi all. Recently I've bought VRCover USB C 5m cable, and I'm getting trouble connecting my Q2 to PC.Cable is OK, it detects everything I connect, it works on my laptop just fine, but it won't on my brand new PC. I've disabled Airlink, turned off Thun...

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Can't reset email

so this morning i got on my quest 2 to play some vrchat with my friend and before that wanted to change my username. but i couldn't cause I forgot my email but know my pin. it keeps asking for me to retrieve a code from my email but i deleted that em...

$30 Referral credit

I have read the articles about how the referral works. I ordered my Quest 2 using a link referred to me. I need to know how to redeem my credit. Do I get a code? Do I get a link? What do I need to do to get it so I can use it?

Missing referral credit

I had sent my cousin a referral last month but it didn’t show up for either of us and I had just sent my friend one yesterday and we didn’t receive any credit either is there something we’re not doing right or did it just flat out not work for either...

Airlink not connecting as of v39 (Pairing)

I've been using Airlink for over 8months and i've had this problem multiple times everytime there's a new update.Everytime i do multiple steps such as reinstalling the occulus app. Reinstalling the phone occulus app. Unpairing the headset. Restart my...

OlehZup by Honored Guest
  • 236 Views
  • 1 replies
  • 0 kudos

Passthrough

When I would play like gorilla tag or other games, when I play, out of know where it takes me to the passthrough screen and then takes me back to the game. Every couple minutes or every 5 seconds or minutes and then it countinues to happend. I really...

bozzau by Explorer
  • 329 Views
  • 1 replies
  • 0 kudos

Dropping A LOT of Frames in Oculus Link (Cable)

Despite having what I thought would be a decent-enough PC to run games over Link with my Quest 2, I just constantly drop frames and it makes the experience unplayable. I have checked the service.txt files and get the error: Code: -6100 -- ovrError_XR...

download will not start

Whenever I try to download games from the oculus app to my computer it will start but instantaneously stop. My oculus app is downloaded to my computer files in the program files folder and I am trying to download the games to a terabyte drive I insta...

cjcon64 by Honored Guest
  • 365 Views
  • 4 replies
  • 0 kudos
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