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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Need Help with my Accounts
Okay so I've had my instagram account for years, and I never had issues. It's connected to my threads account. Yesterday I woke up with my suspended. I can't complete the two-step verificatoin because the number associated with the phone is no longer...
Updating
I've been trying to update some games. I was told to do a factory reset I did. It takes me to the " health and safety " screen but I cannot watch the video. At the controller screen it will flash quickly " updating software ". The headset itself self...
Deleted Account
I am trying to use my Quest 2 which I have not used in probably 2 years and when trying to log in, it shows that I have to login to my meta account. I had to make a meta account and I put the code in and it said that the account that is on the device...
Issue with VR Device After Factory Reset
Dear Meta Support Team,I hope this message finds you well.I am writing to report an issue with my VR device. After using the device for about four months without internet connection, I decided to perform a factory reset due to a lack of updates. Afte...
Meta account hacked and email replaced
My Meta account was hacked on February 26th and the email was changed on the same day. I received an email to reverse the situation, but the link has expired. I need to delete the hacker's email and re-enter my email. I have already recovered access ...
Hacked instagram
Hi, my instagram account was hacked. Emails changed etc. I have tried to use the instagram prompts to get my account re-verified but it gets to a stage where it asks for authentication and the hacker set this up so I can't give the code to enter. The...
Strange bug I see happening to lots of people
Whenever I try to recalibrate my controller in the settings it just goes off settings like nothing happend and sometimes it tells my that settings app isn’t working. Since I have bad drift on my controller it’s now hard to play games. Can Somone plea...
Can't add a child to my account
Hello, My son is 12 years old and I created a Meta account for him. But because he is only 12, he is not allowed to do anything with it.So, I have to add him to my Parent Control. During this process, I have to confirm I am a parent above 18 years.Th...
Hacked and disabled account
Hello,My Instagram account was hacked two months ago. The hacker changed the email, phone number, password, and username. Additionally, he set up two-factor authentication to access my profile. I couldn’t complete the ID verification process because ...
Need to change my birthday
When I set up my account, I set it up with the wrong birthday on purpose and my parents found out. I need to change it to my correct birthday but when I uploaded my birth certificate and school ID, it said it was unable to verify it and now I can't t...
Meta Quest 3S Yellow dot in left lens
Hello, I purchased my Meta Quest 3S at the end of January. A couple of times in the last few days I've noticed a yellow dot in the left lens, which moves with my head movement. It's almost like it's supposed to be a pointer. I'm fairly sure, but not ...
No updates
So, when ever I try to play a game in my quest 2. It just goes into the game even if it needs a update.
Please HELP! CANT UPLOAD ID - YOUVE TRIED TOO MANY TIME , TRY AGAIN LATER FOR 2 WEEKS
Basically title says it all, im trying to get verification on instagram, and it's been 2 weeks since this thing appears. its bugged, please do help! I want my blue badge.
Sorry, there was a problem. Please try again.
Add Your BirthdayAfter a long time, I logged into my Instagram account and tried to set my birthdate, but I keep getting the error: "Sorry, there was a problem. Please try again." When I searched online, I found that many people, especially on Reddit...
Pascode
So I was trying to get get dev mode because I was going to make a game and it said I needed to put a password on it to verify my account and it didn’t say were the password was and then I saw something that said password so I put it in there to verif...
Quest 2 Stuck on Looking For Headset
I have an iphone and it is stuck looking for headset
120 hz not working on quest link
I was using my quest 3 for 3 months already, and 120 hz always worked fine on quest link, but yesterday i decided to play some pcvr games, and it was running not smoothly (72 or 90 hz, im sure), i decided to restart my pc and quest, it didn't help. I...
ASW is completely broken and creates artefacts that prevents me from playing any PCVR game
Hello, I've the weirdest issue and it suddenly (well, at least I don't know what's causing it) appeared: ASW is triggering horrible artifacts, mostly on plain background. Video of the issue: - It happens on every game I've tried. It also happens on t...
Please include Indonesia in the supported countries
Hi, I'm from Indonesia and I cannot access Meta Horizon World and Remote Desktop. I learn that this is because Indonesia is not listed in the supported country for Meta Horizon. Please consider including Indonesia, thanks.
problème de stockage
Bonjour,Je constate un problème avec l’espace de stockage de mon casque. Actuellement, voici la répartition indiquée :Jeux et applications : 18 GoSystème : 15 GoMédias : 30 à 50 MoPourtant, le casque m’indique qu’il ne me reste que 9 Go de libre, alo...
Black Screen on first Start (after factory reboot after tracking lost message )
Hello,I used the headset for about 2 hours, then put it to sleep and charged it. An hour later, I woke it up and received a "tracking lost" message, but my controllers were not working, and my hands were not recognized, making it impossible to click ...
Vr Chat Error Oculus Platform Error during User Proof check : java.net.SocketTimeoutException: timeo
My friend keeps getting the Error message Oculus Platform Error during User Proof check : java.net.SocketTimeoutException: timeout We don't know why it's happening, it just randomly started while we were playing today. He's tried resetting his headse...
Walking Dead Saints & Sinners - pretty sure my Quest 3 update hasn't installed?
Just purchased the above and downloaded on a quest 3 headset. Looked pretty much like the quest 2 version to me, so restarted and patiently looked out for the update file - but my Quest 3 doesn't seem to be picking it up and applying the update?:Here...
Meta Quest 2 left controller not connecting
Hi,my left controller is not connected. Ive tried to do all that is suggested but nothing happens.when I remove battery and reinsert, he connects and disconnects 3/4 times, than vibrates also 3/4 times and disconnects for good.unpaired, reset Oculus,...
Continue set up doesnt let me get past try again
Every time I try to continue set up in my phone it just says try again. The app is up to date my blue tooth is on amd so is wifi. I've factory reset the headset 4 times and tried on different phones but nothing works. Think I should just return this ...
Resolved! Meta Quest Remote Desktop won´t start on Windows 11 Pro
Dear Community, I have a problem running Meta Quest Remote Desktop on Windows 11 Pro 23H2 (Build 22631.4037). Installation with Meta Quest Remote Desktop Setup.msi (Version from 13.8.24) works fine and shows no errors. However, when Opening the App M...
Is the head strap and connecting parts replaceable?!
My husbands stupid dog chewed up put VR! Is this fixable?!
having an issue with both air link and cable link
starting yesterday, i had just gotten off a game so i could charge my quest 3 and after a few hours when i went to go turn it on again it wouldnt link to my PC with my link cable, it just shows the loading screen with the meta icon and the three dots...
Meta Horizon app account appearing completely blank.
So long story short I was helping a friend get Bonelab fusion for stand-alone and you need developer mode.The website on Horizons was not loading I told him to reinstall Horizons (yes stupid now that I know) anyway when he redownloaded it and while r...
Redeemed referrals but not received credit
I have just redeemed all my referrals (one headset and the rest apps) and should have received a total of £439 in credit but I have only received £160 in my quest wallet balance
