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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 40 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

cannot set up meta account will not link to FB

hi device essentially bricked at this timewill not connect to FB error message"Could not pull user data from Facebook account."tried app , pc different browsers even downloaded a fresh browser! on wifi and on LTE. followed advice on here that I found...

Tony01 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! System Utilities

I keep getting the message System Utilities Keeps Stopping. Then the head set automatically restarts...This keeps happening over and over. I can't do a factory reset for some reason when I go into the app, and go into devices, headset settings is the...

Madi725 by Honored Guest
  • 8 replies
  • 0 kudos

Quest Pro controllers not pairing

Left Quest Pro controller not pairing anymore I've tried factory resetting them with the menu button and the x button but nothing, whenever I power on the left controller it flashes white and purple but when I put it in pairing mode it flashes white ...

Quest 2 Guardian issues 2024

Hi everyone with the last update of 8 april 2024 i have problem with the guardian of my Quest 2... at one point I go out of bounds and my viewer says it wasn't able to detect my position despite having enough light... I did the factory reset 2 times ...

How to reply to private message

Hi. I posted an issue regarding accessing apps on my son’s VR. I got a private message response but it didn’t work and I cannot reply to that message to follow up? How do I continue the private message conversation so I can access my son’s apps on hi...

Royal Bath Court graphics issue

Asgard‘s wrath2 The graphics seem to be messed up. I have destroyed the spirits and the doors have unlocked, but where they’re supposed to be a battle to ensue it will not start activate. The doors are unlocked the spirits are not there. I have destr...

Resolved! Current referral program terms?

I checked the Meta ToS and on forums, and it appears that currently you can only refer an app or game three times within a year. Is that a calendar year? I’m assuming that it resets after that?Also, does the same apply to Quest headset referrals, mea...

Resolved! Stuck in Scheduled Break

My son turned off the wifi while playing then the device went into a scheduled break. It now continuously says the device is on a scheduled break until Wednesday at 11am. I am unable to turn on wifi or turn off scheduled breaks. Any ideas?

Nodoo1975 by Honored Guest
  • 9 replies
  • 0 kudos

Resolved! just bought Apex construct and the height is wrong

Hi All.just bought this one in the sale and every time I start it up my height is too tall. I've reset the room floor and rescanned the room but nothing seems to change it. My heads in the ceiling and I have to bend down in the starter lift to press ...

myk68 by Honored Guest
  • 2 replies
  • 0 kudos

How to escalate a complaint

I sent my headset ( faulty ) back around 5 weeks ago. Despite messaging and opening up a ticket I keep being fobbed off with its being investigated! Any idea how I escalate this as I am not getting anywhere via WhatsApp

Quest 2 boot looping. Logo flashing

Happened to my quest today. This is 100% a software/hardware glitch or bug that is being kept under wraps otherwise support would have posted some sort of solution or explanation for the issues. This is not the first forum regarding the problem and t...

Resolved! No achievements pop-up

Hi,I was playing Beat Saber and upon getting achievements, nothing shows that I got one. I always need to go to the Oculus Scoreboards. Then, I was searching in the meta forums and one of them said to go to the Quest 2 settings, Device, Notifications...

Newby set up questions

Dear Community,A complete beginner here. I have bought two Meta Quest 2 headsets (256 GB) from a famous online retailer. Please can someone tell me whether I need two email addresses in the set up process or whether I can simply use the same email ad...

LEXLEWIS1 by Honored Guest
  • 2 replies
  • 0 kudos

Controller tracking in unreal engine 5

Hello I am developing a experience in unreal engine 5 using the meta quest 3 and the touch controllers for a school project at uni. Problem: I need to place my controller in a rig to get the pose of a physical object in the room, Right now I need to ...

Oculus App destroys PC Performance

When I launch my Oculus App, it literally "kills" my PC, meaning, it destroys the performance.I don't understand if this is a CPU or GPU issue, but it's nearly impossible to use any of my applications, once the Oculus App is up and running. Devices:I...

Anonymous by Not applicable
  • 11 replies
  • 1 kudos

Resolved! Store and Horizon Feed images not loading

hey there - updated to v59 and it looks like the Store images and the Horizon Feed images are not loading. i do get the layout and the titles but no images and no video images (i think the sound is playing though). i might have thought this was a ban...

Cannot pair quest 2 to my iphone 14 plus

I have read all the similar posts, and have done all the steps......I have made sure the app is installed fresh from the IOS storeMy headset is as up to date as it CAN be, but can't confirm any further as I can't get past the pairing part of setupI h...

Resolved! When do you get money back after canceling pre order?

So I cancelled my pre order a few hours ago and I still haven't gotten my money back. I checked on the website to see how long it takes for me to get back my money but I couldn't find it anywhere. I don't worry that they stole my money but I just won...

Resolved! Cant connect to apple health

Hi, I set up all my info in the move app on my Quest, now when I go to my phone or ipad to turn on the slider for "connect to apple health" it wont turn on. Both take me to a page about "information shared with apple". ipad has a connect button that ...

SteviePV by Explorer
  • 10 replies
  • 1 kudos

Resolved! Meta Quest+ subscription and Oculus PCVR compatibility

HiyaLast year, someone on Reddit confirmed that cross buy compatible Meta Quest+ subscription games work via Oculus PCVR.I just bought a Meta Quest+ subscription.Games I've redeemed as part of my Meta Quest+ subscription, that are cross buy compatibl...

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Tips and Tricks: Charging your Meta Quest Headset

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