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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Screen not working

After factory resting my quest 2 after about 5-10 seconds it would go back and would not show the screen plus every thing follows me so my controller s do not work and they keep vibrating until powered of.

Continue Setup in VR Black screen

So after trying to get past the issue with the meta-horizon sign in not working... i have decided to do a factory reset on my PC, made a new account and lost over £300 worth of games and apps...Now i am trying to set up my headset again, and now i am...

Can't Login To App Access Denied

After updating my quest 1 I couldn't see the store to buy something. After an hour of trying to fix it I reset it and reinstalled the app on my phone.Now I can't login to my Meta account using my Email. I've tried using the email code and the passwor...

Resolved! Home not loading when connecting link cable to Oculus Quest 2

Hi everyone. This will be a relatively short post but this is annoying me to no end and I can't find much online regarding this issue. When I turn on the standalone Quest 2 my home environment loads up just fine. However, when I connect my Link cable...

Pairing not working

I was playing gorilla tag when suddenly my left controller started acting up, buzzing all over the place, and then just disconnected. I then went to the oculus app and unpaired both controllers and repaired. Both of them worked for about 10 minutes u...

jd7676 by Honored Guest
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  • 2 replies
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Resolved! Oculus Quest 2 installing games extremely slow

I haven’t been on my oculus for 5 months, and recently, I came back excited to play it. I went to update my games and noticed it was installing at 64KBs a second. I restarted my internet, and the router. Turned on 120Hz refresh rate, still nothing. S...

Browser window handle missing

I'm On version 57, unsure when it updated. But I used to be able to move the menu and browser separately by a white bar at the bottom of each. Now the bar is fuzzy underneath the menu bar and I no longer have a white bar beneath the browser so when I...

I cant connect my airlink with my pc

Ive had this silly little quest for about 2 silly months. i was able to airlink it once... then i updated my wifi router... now my meta quest wont connectmy pc wont appear on my questlink listthis is so sillyi need helpi've tried everything

Umiin by Honored Guest
  • 1810 Views
  • 14 replies
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Resolved! got banned, they want a id from me.

So, i got banned almost a year ago because i was underage. Now, i was underage but now I'm not, so i did almost 10 meta quest support email before that actually realized id given them all the information they need. so i got my account back right? Wel...

Sign in with oculus

Basically the oculus I have has been signed in by a relative that doesnt know there password or any info about their account so I need to transfer this oculus under this account im chatting from

Phazer360 by Honored Guest
  • 530 Views
  • 2 replies
  • 0 kudos

September 17th at 8:05 problem

I pressed the power button for 30 seconds to fix the problem with recording and afterwards it said my date was 9/17/23 (it is 9/23/23) and now I can’t play anything. How do I change or fix this?

Left Lens copy?

I’ve had my headset for a while and I’ve noticed recently (about 3 months) that my left lens has a copy like thing. It’s like a ghost that is smearing ish. When I move my head it’s like the light is still at the original spot for a second. Every time...

Controller

My controller broke on the top, the ring came off out of no where. I need help, is there anyway to fix this? This is causing my controller to glitch

Beat Saber Entitlement not valid

Hello. I have the quest 2, and have the free copy of beat saber on the headset itself. I recently purchased Beat saber through the Oculus PC store so i could play it on pc as well. However, when i try to start it on pc it gives me an error code. I ha...

MubKid by Honored Guest
  • 731 Views
  • 3 replies
  • 0 kudos

Oculus quest 2 is not working

I put my headset to charge but my mom took it off and its was next to the sink and when i turn it on no light on the side then when i try to factory's reset it doesn't factory reset and i forgot to mention one of my camera is shattered

vr tighteners have cracked

my vr head strap tighteners are broken i let my cousin borrow it then it came back to me one side broken still usable. then yesterday i was playing Vrchat then i noticed it wasn't keeping on my head so i checked it and the other plastic piece was bre...

Questiong my age and locked me out

So I own two quest 2 headsets and today I went to log on and play to get a prompt that my age is in question and I jumped through all the hoops and it's still not allowing me to get online to play my headset.

TNT_RYDER by Honored Guest
  • 393 Views
  • 2 replies
  • 0 kudos

Controller Drift

My son has an Oculus Quest 2 and has been having issues with the analog sticks on both controllers drifting. I have read that this is a common issue. What can I do to address this?

Infinity loading sign

Can anyone help me. My sons oculus when you look through the set I get the infinity sign and then it will turn off I have moved the joy sticks and it goes black and then the infinity logo pops back up.

General Device problem

Hi, my Oculus Quest 2 is glitching out, like i try turning it on i see grey and it turns back off and i've been charging it for like 8-10 hours a day with the boxes charger like the one that came with the oculus and this happend like yesterday and i ...

first steps with Oculus rift (not S) on 2023

Hi dears,I just got from a friend a oculus rift (not the S, the classical) wikipedia.org/wiki/Oculus_Rift than indeed seems like never used beforeI try to setup, and seems a dead end due to the account changes lately last year, seems existing account...

pxGrnd by Honored Guest
  • 846 Views
  • 2 replies
  • 0 kudos

Black and White Camera

Game screen flashes on for a second then goes to black and white camera. Reset, hard reboot and reboot from reboot device screen and no change. Oculus Quest 2.

VR_kat123 by Honored Guest
  • 1093 Views
  • 2 replies
  • 0 kudos

Airlink - X on screen

  Whenever I play airline I get an x like this flashing my screen everything is checked for airlink except Ethernet cable could that be the issue

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Alban035 by Honored Guest
  • 457 Views
  • 2 replies
  • 0 kudos

Quest 2 will not connect to Meta Oculus phone App

I am having the current PCVR connection issues and am in the midst of activating a developer account.However I cannot get the Quest 2 headset to connect to Meta Oculus app. The ridiculous thing is that the app is seeing the headset (location nearby) ...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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