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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
VR Oculus 2 remove account
My VR is connected to my account but I deleted the app and I don't know the password and my VR is stuck at setup controllers and I need help with it
Headset sensor check - Sensor cant track headset
Hi support,hoping there is some simple fix.I have roughly a 10 year old motherboard with USB2. I had an Oculus Rift previously and worked without issue. I now have an Oculus Rift S. When running the initial setup, both the USB and headset was not bei...
Resident Evil 4 launching problems
I just purchased Resident Evil 4 on my Meta Quest 2. The game will not load. Whenever I launch it, it loads before disconnecting. How do I fix the probelm?
Strap support sides cracked! Help
OMG, when I sent to put on my headset yesterday, I noticed something was loose. The side of my headset, where the strap latches onto, is cracked! Contacted meta and they are telling me, since I'm out of warranty, I have to be charged for the replacem...
unable to access previously purchased games
I have 2 oculus's both the rift and the quest 2 i havent played them for a while but now i tried to login and it forced me to setup a meta account which i did. now when i tried to connect my quest it gives me an error saying that it is associated to ...
Refund not approved, oculus quest 2
I bought my game 4 days ago and refunded it on the second day I had it I didn't like the game I was playing I thought it would be fun but I very much disliked it so I refunded it and my refun was not approved tell me why.
Side panel broken
The side panel that hides the speaker and attaches to the head strap broke. So I can't attach a head strap anymore and the speaker is exposed. Also, the thumbpads and the controllers don't work properly. According to the website, the warranty has exp...
I cant purchase anything on my vr
When I would put in my credit card on my oculus/ meta quest 2 it wouldn't work, but when I would put it in on my brothers oculus it would work. It has been doing that for at least a year and I dont know hot to fix it.
Right controler not tracking bit buttons work
Hi I already sent a bug report thing but its getting quite annoying so a few days ago right controler was working alright next day it starts bugging it would work for 2 min then go somewhere ramdonlm then now it's not on at all buttons work but no tr...
Air Link Connection Issues
Air link is not registering my pc whenever I try to connect, but it will link with a cable fine. I also don't have a troubleshoot option to see what metrics I am missing. I have connected to the same pc a while ago and all drivers are updated. Any in...
I cant find the email to my acc
I have a lot of emails and i cant find the email to one of my accounts that i made a purchase on! I know the name of the account, and likely the password, just not the email! Is there anyway to find an account email with just the name?
My controller is really broken-rings
My controller is broken the rings cracked and now the sensors are broke they won't track and if I love anything but super slow they disconnect. My friends said if I came to y'all that you guys would help me out they said that y'all would give me a ne...
Resolved! I need some help with Air Link.
My computer has not changed since it last worked, apart from Windows 10 to Windows 11 update. Air Link has been forcibly configured to not be blocked on the firewall. OculusClient.exe, OVRServer.exe, OVRedir.exe etc. My oculus sees the computer and w...
My Oculus Quest 2 headset won't connect to the Oculus app on my phone
There was a problem with connecting to a computer, I solved it by resetting the software settings on the helmet and phone. Then I entered the code from the headset into the Oculus app on my phone and got an error "The headset is already associated wi...
My oculus quest 2 is not pairing with my pc
I did everything i can. I restarted my oculus and pc, i uninstalled the oculus app on my computer. I watched youtube videos and tiktok but nothing seems to work. My problem is my oculus quest 2 not pairing with my pc via air linked and i know everyth...
Quest 2 won’t load, social platform stopped working error message
Oculus won’t load - message pops up saying social platform stopped working and oculus systems stopped working. Tried factory reset on headset and phone app. It just keeps shutting down and starting again with the same messages. Help please
Store keeps stopping
Hello, I open the store, I can click on a genre/games for example but when I click on the game banner, it just makes a click sound and I get a “store keeps stopping” error message. I can’t purchase any games. Any ideas what could be a solution? thank...
air link problem
whenever I try to connect my pc to air link, I press pair and nothing happens whatsoever. I've factory rebooted my headset, computer and also updated my headset.
Untimely movements to the right of my quest 2
Hello, I currently have a very nasty problem with my Quest 2.In all games where movement is possible, (Elite vr sniper, Saints & Sinners, etc.) my Quest 2 moves to the right on its own. Which is extremely disturbing after a while, I have to stop play...
Two games dissapeared from my library
As the caption says, today I went on my Meta Quest 2 and found that both 2MD Football and FNAF Help Wanted were both missing, and when I went to the shop, I now have to buy them again.
Oculus Rift main screen resolution forced to 640p
Hi,I've bought a second hand oculus rift. Managed to set it up and get familiarised with the controls/demo's.The next day when turning it on, I only get black screens whenever I start an oculus application.I uninstalled (removing al the ocumus folder...
No refferal credit
Me and my friend have not received our refferal credit and it's been 8 days it that normal?
Additional user
I am the admin on our oculus account. We want to add a second user using email and pw. Do they need to have the oculus app and their phone present to add as a user??’ Thanks. Trying to simplify.
Quest 2 not being able to pair.
Hey my oculus quest 2 was working perfectly fine a while back, but one morning I was ready to play but for some reason after the update it wouldn’t open to the main page and would stay stuck on a black screen or a meta quest logo loading screen. I’ve...
visuals
When Oculus link is enabled there is a kind of transparent ghosting that moves with my head as I turn, it is very obvious and distracting, video drivers are updated, new link cable from Kiwi , reset the headset, I went online and others were having t...
My 30 dollar referral dosent show
So my little brother referred me and I accepted and it said it would show once I activated my account but it hasn't pls help.
cant play games
I haven't played my meta quest 2 in a long time, and it logged me out and I can't log back in and it tells me to enter in a code when prompted but i do not get prompted to enter in a code, can someone explain how to log into my quest 2 and play games...
Resolved! I'm trying to download the oculus app on the computer and it's not working.
when I try to download the oculus app on the computer by going to the website www.oculus.com/setup it says that the page is not available on my device and that it has to be downloaded on windows or mac even though im using windows 11. I don't know ho...
New quest 2 included games crashing.
I am having crashing problems with the First Steps game crashing. I have owned my Quest 2 for only one month. I have factory reset it twice as well and same problem happens. Any solutions? Or do I have a faulty headset? Please help.
Space for Quest Link
So I am trying to download the Quest Link so I can connect my Quest 2 to my laptop. However I keep getting an error message whenever I am trying to download the software onto my laptop. It keeps saying that there isn't enough space on my laptop for i...
