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Forum Posts

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Developer mode

When ever I try to turn developer mode on I do everything but it won’t let me and it says your account has been verified but it still won’t let me.

My right oculus controller isn’t working right.

Ok so my A button isn’t working I’ve been trying to fix it by cleaning my controller but it still isn’t working. When I’m playing a game the controller will randomly turn off when I have a battery in with full power I’ve cleaned the cameras also. I w...

Oculus Quest image shaking

I have owned an oculus quest for 2 months. Only play once a week and yesterday while playing half life alyx the image started to wobble and controller traking was not working correctly. Even in Oculus home the image moves around up and downd and tilt...

Anonymous by Not applicable
  • 6 replies
  • 2 kudos

PIN Reset

Hi I need to reset the PIN as my son forgot to take note of it, but the email registered with Oulus is one that has not been used in 8 years password long since forgotton. So when i go to reset the PIN it sends email to old email, if i want to reset ...

slyfox173 by Honored Guest
  • 1 replies
  • 0 kudos

Random audio decreases when playing games on quest 2

When I'm playing games on quest 2, I usually have it at max volume, but for some reason now when I play games the volume automatically decreases randomly, its decreases 5 bars from max volume and this is really annoying because it happens in the midd...

Resolved! Airlink broken all of a sudden

Starting yesterday, all of a sudden when I launch Airlink it lags very very heavily like 30 seconds of lag. When I launch Oculus debug tool and look at Oculus mirror however everything looks normal no lag whatsoever just in the headset, performance h...

Oculus quest 2

I turned on my oculus it told me to put in the wifi stuff but my dad told me to help him on somthing and i shut down the oculus but once i turn it back on i cant continue

Kokoshilo by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Can't add payment method

So I've been trying to purchase a game for the past TWO days without any breaks and it keeps saying The card I'm using is vanilla Master gift card ((I looked it up and it's accepted by oculus)).I tried on the oculus itself AND on the PC;didn't work.i...


VR lab

Hello,I am creating a VR lab for my college Ed Tech class and would like to use multiple Oculus headsets with one mobile app. What would be the best way to go about doing this? I would like all the Headsets to have the same apps for the students. Reg...

TMCC_TED by Honored Guest
  • 5 replies
  • 0 kudos

What's the difference

app view button library from right or from leftlike this  its on right my friends oculus quest library app view on left What's the difference?

Fer3aun by Honored Guest
  • 1 replies
  • 0 kudos

Getting hooked up

I need help getting the oculus going I'm entering the 5 digit code but my phone is saying it couldn't connect

GiLacy by Honored Guest
  • 1 replies
  • 0 kudos


Hi Support My Elite strap has snapped on the left hand side right in the middle.The palstic seems to have gone really brittle.I purchased it on Amazon.Can you advise how I may be able to get a replacement or a store credit?Thank youDerek Hoy

Worst Customer Service

I have been having an awful time with finding out any information on my Oculus Quest 2, My Oculus Charging Port Melted which was a big safety concern to me, they requested that I send it in which I did immediately ( March 7th 2022) I tracked the ship...

Spencahh by Honored Guest
  • 3 replies
  • 0 kudos

Joystick Going backwards

Joy Stick Going BackwardsSo about an hour ago my left joystick when I pushed it forward would do one of three things:1. Go forward2. Go Backwards3. Stay FrozenI have tried taking out the batteries, resetting the headset, and repairing the headset… an...

Roman1441 by Honored Guest
  • 1 replies
  • 0 kudos

Oculus quest 2 stuck on pin/login

I forgot my pin, I accidentally deleted the oculus app and now I’m not logged to my account and every time I try and reset the password to my account I used, it says I already merged to Facebook but when I try to login to Facebook using my email, it ...

P0K3YYY by Honored Guest
  • 1 replies
  • 1 kudos

Left oculus controller not pairing

Hello I was playing on my oculus and I went to the bathroom and came back after that my left controller didn’t want to turn on I reset the batteries and got new ones and it didn’t work I trie Fyp in pair and pair but it didn’t work and I tried to fac...

Birthday Change

Hi Facebook teami can't change my date of birth limit is over. fix the problem.thank you.

Resolved! Avatar missing on Horizon Worlds and Wander

I’ve been using Horizon Worlds for about a month. When I open the program now, it asks me to create a new avatar. It takes me to a screen where I see my regular avatar, but it will not let me save changes. I can’t get in to Horizon Worlds.Now Wander ...

Pokerstars VR not loading

Hi all, just purchased my Quest 2 and have downloaded a few games, one of which is Pokerstars and I am having issues with. I choose to allow all access. I have tried down powering and factory reset the quest and restarting but it makes no difference....

AleFerra by Honored Guest
  • 4 replies
  • 0 kudos

Oculous Quest 2 Left Controller

I was playing my headset like usual and out of nowhere, the left controller stopped working. There was no physical damage, no sudden movement when it happened, nothing that I could think of. All I was doing was browsing the home page when a notificat...

Lawnis by Honored Guest
  • 2 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest