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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 55275 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta offers no support for airlink

I have been unable to use my Meta Quest 2 for around 2 months.There is a known issue with Air link stuttering and this has affected my device for too long already.I have a relatively large games and experiences collection that I bought both on the Oc...

cheeeze by Explorer
  • 538 Views
  • 3 replies
  • 0 kudos

Unable to locate Game purchased on headset

I purchased to games for my meta quest 2 headset using the headset. Now I cannot find the games, not in my library, not in the uninstalled section, not in the store. It is on my p.c. so do i need to connect the headset to the p.c. even though I purch...

Network issues

So i have been trying to play Pavlov shack recently and when I do, no errors appear but my wifi connection is lost even with full signal recognized by the headset. I have tried soft reset and forgetting and reconnecting the Wi-Fi. I think I will rese...

Trouble signing in with Facebook

I'd like to start by mentioning that I've been previously signed in on my Quest 2 with the Facebook account, but for some reason it now requires me to sign in again.So, since it's forcing my hand in this I go ahead and do what it wants. I type in my ...

ChrisTorp by Honored Guest
  • 530 Views
  • 3 replies
  • 0 kudos

Refund not aproved

Me and my mates resently all bought contractors. We didn’t enjoy it as it kept crash and bugging so we all decided to refund it whil my mates got there money i didn’t. My request didn’t get approved but i doesn’t say why. Now i am stuck with a game i...

MatisBl by Honored Guest
  • 228 Views
  • 1 replies
  • 0 kudos

Resolved! How do I get out of sideload?

I entered the boot menu earlier and I accidentally pressed this sideload thing, I have no clue on how to fix it and the oculus light thing is just a solid light purple. If you know how to fix it please inform me,

zexadz by Honored Guest
  • 3094 Views
  • 3 replies
  • 0 kudos

Meta quest pro

My meta quest pro controller is broke so I’m wondering if I can get a replacement controller?

Keith_ by Honored Guest
  • 268 Views
  • 1 replies
  • 0 kudos

my network is crashing on me for no reason

hi guys, my headset network have been crashing on me for no reason after some time of playing vrchat and other games and it send me this message "network connection lost" i tried so many fixes but nothing seems to work, do you know some thing that ca...

Kolker21 by Honored Guest
  • 213 Views
  • 1 replies
  • 0 kudos

In app purchase

My son purchased ice cube in Penguin Paradise but they aren't showing in his game. I have a receipt and money has left his account. Can you help please.

Reclamation

My rift s USB cable is broken, doesn't want to work at all. I have been doing all kinds of troubleshooting and sending oculus logs through your support emails, when asked by a support member. How can I get a reclamation?My rift s still has warranty. ...

Resolved! Games gone

I got logged out of Facebook and my oculos and the app and I finally got back in and all my games are gone idk what to do

Beat saber

Hi, I've just set up my headset and account, but I've not received an email for beat saber free. Please help! Thank you

Meta Quest 2

Hi,I just purchased Meta Quest 2 and it came with Beat Saber. However when I got the email that said to Redeem it I get a message that says unable to load try again later. I’ve been trying for 2 days and it still won’t load. It did not come with a co...

LOW GPU USAGE fixed!

PSA: Close EVGA Precision X1 BEFORE CLEAN INSTALLING NVIDIA DRIVERS. So far it seemed to fix my issues in Red Dead Cyberpunk and Conquoer's blade. I have been trying to fix the low gpu usage for months! ALL MY GAMES ARE RUNNING PERFECT NOW, PURE 98-1...

No refund for returned application.

Hi, I sent a request for a refund for the application (Virtual Desktop). After 2 or 3 days the application disappeared from the device, but the money was not returned. Pls answer quickly.

MFS_Simba by Honored Guest
  • 399 Views
  • 4 replies
  • 0 kudos

Address change

I just got an email saying that my oculus replacement is being shipped out, but it has the wrong mailing address on there? Is there any way I can change it before it arrives?

Left controller

My left controller is not working properly. It randomly turns off when I am swinging.

Apps not loading in sleep mode

I had to do a factory reset. The headset is supposed to be downloading my apps while in sleep mode. However the lights go out after 10 seconds and the apps no longer load I have to put thr headset back on again for the apps to pick up again

Quest 2 AirLink issue

so i have an issue for my quest 2 AirLink. so when i connect to my Pc with AirLink it will say Missing Requirements… but it still works and connects to the Pc but…. when i run a game on steam it wont start or Sync up in the quest it just stays in the...

help me

my quest wants me to go to www.meta/setup in order to enter the passcode it gave me but, when i go there, theres nowhere to enter the code at so now i cant use my quest 2, cant even login on a different account, what can i do?

Quest casting recorded video location

Is there not a way to access recorded videos on my Android phone outside of the meta quest app? I think it's unreasonable that the video is viewable on my phone within the app taking up storage space on my phone but not outside. So in order to transf...

teleporting without my permission

i am experiencung a bug in all of my games where, i just teleport around 10 meters without permission. or i tuynr 0-359 degrees. so i cant focus on the game. i am constantly bugging

lukimea by Honored Guest
  • 825 Views
  • 6 replies
  • 1 kudos
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The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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