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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Closing games

I've googled this so much.. so, I'm supposed to be able to close games by pressing meta-button on the right controller, right? It gives me opportunity to close in some, but not in most cases. Is there really no other way than shutting the whole thing...

Resolved! Quest 2 PTC v59 Oculus Go games not available in launcher

v51 reintroduced Oculus Go application support to the Quest 2 lineup.Ever since the latest updates, this no longer shows up within the applications list and you are unable to install Oculus Go applications from the store. (Out of the list of 60 suppo...

Is my headset's audio broken or is this normal?

I got the meta quest 3 yesterday and i hate the audio on it. And that's comming from a quest 2 user. So i don't understand why all of the audio just sounds compressed and muffeled.All of the bass is gone. All of the low end is gone. And all i'm left ...

gnuffe by Adventurer
  • 4341 Views
  • 11 replies
  • 0 kudos

Library preferences- Filters not working with Meta Quest 2.

When i choose in parameters for my library to have the "installed apps" , i always have all the apps, old demos and removed apps in the libray. This was working fine many updates before, and still broken ! Can this basic fonction be corrected ?

Stefb12 by Protege
  • 5011 Views
  • 28 replies
  • 2 kudos

Resolved! Quest 2 PCVR unplayable stutter

Hello, recently in the past day I’ve had this huge problem. Since I downloaded The Walking Dead Saints and Sinners It was working just fine. After that I returned the game but after that I bought it because I changed my mind. When I opened it, for so...

AMD 6950 XT Compatibility

I recently changed my video card to AMD 6950 XT with all drivers up to date. Oculus shows that "Your computer doesn't meet the updated minimum specifications, which can lead to a poor experience in VR". The refreshing rate of the VR is also unreasona...

Secondary account persistent log in

Hello. I am middle aged, but very much an infant to the VR world, and still learning.My wife and I each have our own Quest 2 headsets. I am primary on both and she is secondary on hers (for app sharing purposes). Is there anyway she can stay logged i...

Jemmer74 by Explorer
  • 2097 Views
  • 4 replies
  • 1 kudos

Resolved! Not getting referal credit

Yesterday before activating my new oculus quest 2 my friend send me his referal code and I activated it. It said that I'll get the credit after I activate the VR headset. Its already been about 11 hours and I still haven't gotten the £23 in store cre...

Yznx12 by Honored Guest
  • 1880 Views
  • 7 replies
  • 1 kudos

Resolved! Oculus Quest 2 tracking

So this headset was a Christmas gift in 2021, so still kinda new. Just yesterday I started having this problem. So whenever i’m loaded into a game, and move around some. My oculus thinks it’s moving, and in the game I move to the left or right, then ...

account recovery

I have a separate email that I no longer have access to with most of my games on it, but I dont know the password. Is there any way I can get my account back?

Toast_2 by Honored Guest
  • 657 Views
  • 2 replies
  • 0 kudos

Resolved! Never got store credit but my friend did.

@MetaQuestSupport I never received my store credit but my friend did when he activated his quest 3. I don't know why, I looked through my payment options and tried to buy a game too, and it never showed up.

Ravengift by Honored Guest
  • 785 Views
  • 2 replies
  • 0 kudos

Continue in your browser (solution)

So it took awhile until I found a solution to this issue. I downloaded the oculus desktop app so I can play some games on steam but once I tried to login with Facebook it said to “Continue in your browser” but nothing popped up. I even tried to login...

Problème de parrainage

Bonjour,J'ai envoyé mon lien de parrainage à plusieurs personnes, ils me confirment avoir acheté le jeu avec mon lien mais pour autant je ne reçois pas mes 5€ de bon d'achat. Auriez vous des solutions pour que je puisse les avoir. Merci d'avance , Ar...

Resolved! Refund Virtual Desktop

Hello everyone, I bought Virtual Desktop but couldn't connect my PC to the VR headset. I've tried absolutely everything, but nothing helped. I want to request a refund.

AO2802AO by Honored Guest
  • 2631 Views
  • 3 replies
  • 0 kudos

My oculus quest 2 is charging very slow.

So months after I got the oculus quest 2, charging it is now very slow. It takes more than 3 days to charge it! I even have the oculus quest 2 powered off fully! I need help ASAP. The new charger I was given worked fast before. (My oculus charger box...

My mic on my oculus quest 2 wont work

my mic isnt working at all i have tried to1. Reset the headset2. Factory reset it3. Sideload update it4. reboot it5. went to different games but mic still doesnt work6. Allowed mic in the permission in privacy for the game7. uninstalled the gamejust ...

Unable to add payment method.

I have tried two different cards on the website, Desktop App, Phone App and Headset itself. Used Edge,Chrome and Firefox also have tried with mobile data Versus internent no such luck. Everywhere but the phone app i get the message Error There was an...

Headset wont turn on or charge

My headset won't turn on or charge and I just came back on vacation and it didn't have it plugged in so I'm wondering if it's like super dead but I had to charge overnight and it's still not giving me a light or turning on

About warranty purchases if item was purchased on Amazon

I'm planning on buying the warranty from meta.com, but I want to know. Since I purchased the headset on amazon.com (because I was told I couldn't get warranty after purchase and that it wouldn't fall under their monthly plan), if I still purchase the...

Quest two controllers problem

So I dropped/threw my controller and before I noticed it was in my dog bowl ( the water one )So I ran to take it out and Like the Other result said I waited for a few daysBag of rice and all that I can't afford another I'm really tight rn and I dunno...

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LaserJets by Honored Guest
  • 1161 Views
  • 3 replies
  • 0 kudos

Quest 3 Charging Device/Cabel not working, Support no help.

Hello, after receiving my Quest 3 two days ago and after finishing to set it up, I noticed that the included Charging Device does not work. I tried different outlets, no change.When I tried the charging device of my Quest 2, it worked fine on the Que...

Kevoo1308 by Honored Guest
  • 983 Views
  • 1 replies
  • 0 kudos

Avatar Clothes

I have a problem. I accidentally deleted my avatar. Making a new one was easy, but I couldn't find the clothes my avatar used to wear before among the clothes options. Did some outfits get removed? That was my fave outfit and others look kinda silly,...

Dusica30 by Honored Guest
  • 840 Views
  • 1 replies
  • 0 kudos

Resolved! Purchase is stuck

So I bought a meta quest 2 and bought a game on the quest store for 19.99 and after I bought it I went to check my library and I didn't find it so I went back to the store and I found the game stuck at 19.99 and it's like already clicked, or I just c...

NaX90 by Honored Guest
  • 1363 Views
  • 3 replies
  • 0 kudos
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