Cannot gift to a friend

I'm having issues gifting a game to a friend. I'm seeing a lot of previous posts with no definite fixes. I've tried on the app, the in-headset store, vs on the web store. I get all the way to the end, enter my pin, and it tells me I already purchased...

Oculus 2 not turning on

I havent used my oculus quest 2 in a pretty long time. I tried to get back on it recently and it wont turn on. Ive tried every method ive read about online to fix it and nothing will even pop up a screen. I cant even get it to connect to my pc or my ...

Quest 2 not holding charge

Hello,I have a quest 2 that was purchased in January of 2022. I have the elite battery pack with is and neither the headset itself or the battery pack are holding a charge longer than 30 minutes at maximum. I use the charger that came in the box and ...

Help with mobile app!

When I download the mobile app and after I click on log into my Facebook it sends me to a page to where it's asking for a four digit pin and it's not letting me put in a dour digit pin...ot keeps flashing my keyboard but will not let me put no number...

Help!

I am having the worst experience with customer care. My headset will no longer charge, I'm happy to pay to have it repaired but I'm being told I have to wait on a special team to email me....well still no email. I contacted customer care again. They ...

Does pair left controller

Pairing, is ridiculous,

this whole project is a thorn in my side. Why can't there be a human side to this process. Can some giide a grandmother help her grandson enjoy this ridiculously expensive piece of plastic

Meta Quest app not pairing to headset

Recently the Meta Quest 2 App cannot connect to my Meta Quest 2 headset rendering the headset unusable. I tried re-adding the device through the app using the 5-digit code, but still receive the error "Headset Not Found".I did all the recommended bas...

no 'plus' sign to add a new headset on app

Hi, just bought a new Quest 2 headset, trying to add it to my existing oculus account but the '+' that should be an option to add device is not there. I'm wondering if if has anything to do with the fact i've just 'deleted' my oculus GO headset and i...

Rift S cable faulty?

Meta support has asked me to RMA my RiftS headset(only and not the cable) and offered me a refurbed unit in exchange, BUT I'm convinced it is the cable that is at fault ie my headset works perfectly with a friend's cable... I've explained this to the...

warping in the headset while using airlink

When I connect to my computer using airlink I get a weird warp effect on the right side of my vision which is very noticable. I have already updated both the software on my coputer and my headset and even used the installer to repair the software on ...

quest 2 will not link to pc over cable

2 or 3 weeks ago i tried to connect to my pc with a cable (not the official one, random one from amazon) and it worked completely fine. now since a few days ago and still as of right now it will not link to my computer no matter what i do. i've enabl...

device turning on a grey screen and not going off it

I know that a while ago my proximity sensor broke on my quest, i could still run it as it wouldnt turn off instantly and it would give me enough time to allow the ability to sideload so i could disable the proximity sensor, today when i went on it it...

different account, old account has a new phone number and now i cannot verify my old account

I have a account linked to my headset, the username is cxyptickitty, i got logged out of the meta app and had a ebt phone number linked to it, my eht phone recently got a problem with the sim card so i got a new phone and new number, and now i cannot...

Serial number

I have an oculus quest 2 I bought at bestbuy. Why is it not showing on the quest website when I log into my account

Application and graphics card problems

Hi, I have two graphics cards in my computer. One is new and runs most vr games on ultra settings with no problems. The other is an old 20 year old card to support an additional monitor. The Oculus app every time I turn it on for some reason instead ...

I can’t buy games

I bought an Oculus Quest 2 and that day I bought Beat saber the next day I could not buy the application for money but free ones could and it lasted for a month, this is what the error looks like - In your region, the ability to make new purchases is...

my meta 2 controllers won’t connect

Both controllers were fine then one day just stopped connecting/working, please help.

White light stays on after update.

I upgraded the Oculus 2, to the latest software version. Now the white light stays on, every time I try to turn it off. It's eating away into my battery. Turning it on is proving to be a pain too. Yes, I have tried the "Press power off and volume dow...

Real VR Fishing not working

Does anyone know why I keep getting kicked out of the Real VR Fishing?I’ve played 3 times and it keeps closing without any warning. Any suggestions will help and thanks in advance.

My quest 2 won’t connect to my phone

I have tried all of the fixes and none of them work I factory rested my quest 2 bc there was a glitch in rec room and I rwached out to the support team for rec room and they told me to factory reset and when I did I couldn’t connect it back to my pho...

Problem with computer screen in the quest 2

Hi,I bought my quest 2 recently, and so i connected it to my computer, i have the screen of my computer in the headset but every times i target it with the controller the screen is black and if i target outside the area of the pc screen it is all fin...

Im stuck on a black screen

My screen stays black no matter what i try. Ive tried to hard reboot it but it just turns off then turns back on. And ive tried to factory reset it but it also doesn’t work. If anyone has had this issue please tell me how you solved it.

Oculus 2 Left Controller Glitchy

I recently began having trouble with my left controller staying connected while playing games. It will randomly disconnect and reconnect. I've unpaired and re-paired the app controller and done the factory reset (on the headset). What's odd is that w...

My oculus ticket

Hey I keep trying to help my friend get his deleted account back but when go get the oculus support ticket it keeps saying what do we do help please

Gorilla Tag Update

I have two accounts, neither can get into any code during the game since the update (pressing enter, nothing happens). One account reset back to zero (beginning, lost everything). What can we do to solve this? Did we do something wrong?

Can’t get into my vr

I forgot my password to my account and I had to fabric reset my headset. Now I need to connect it to my phone app but it’s still connected, so I can’t connect it. I tried to restart it and got stuck in the bubble world with nothing to click