Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 76 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Applying software update

So with setting up my meta quest 3 I'm now at the applying update section. It says waiting to applying software update then turns off after a couple seconds. I have connected to my wifi In multiple different ways and it seems to be connecting fine. I...

Resolved! Meta Quest 2 stuck on Meta symbol

When I turn on my oculus quest 2 it shows meta symbol then goes to a screen that shows a box symbol with an arrow pointing inside the box with a loading bar below that when the loading bar is full and gets done loading my oculus goes to a black scree...

Resolved! QUEST 2 floor being too low

So when i setup the floor it ends up being higher than it should be so im too high in all my games it does it via pc and standalone

Can’t hear audio playback on Quest 3 recordings

I have taken 3 Quest 3s back to Best Buy because when I record a video of me in game the audio of my narration is basically inaudible. I thought it may be a faulty unit but now I suspect it is a major flaw with the Quest 3 . Help chat has not been ab...

PFreed56 by Explorer
  • 7 replies
  • 1 kudos

Quest 2 controlers stop working after 2 weeks of use

Two weeks ago I bought a new Meta quest 2 and everything seemed fine (except that I couldn't connect it to the computer with a cable) until one day I wanted to enjoy my game so i turned on my quest 2 but both of my controllers stopped working. They d...

My PIN does not work even after reset

Quest 2: I've reset my PIN 3 times, and no matter what I cannot make a purchase in the store. I enter the number and it just rejects and eventually prompts "forgot your PIN?" So that I can reset it. So I do. But the new one doesn't work either. I'm s...

Cannot log into hacked meta account

My account has been hacked for awhile now, but whenever I try to login it wants me to confirm with a backup code or a authenticator, which I have none of. My old forum is 4bImbGU9Kay7CJufm5IzjWc and I am pretty sure it was closed. Can someone help me...

Wapplee1 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! gift will not deliver

Hi all been trying to send a game to a mate but all I get is this messageThe recipient cannot redeem this gift, Pleases select another gift or recipientthe game is Resident Evil 4 for quest 2 which is what he hasany help will be much appreciated

Meta quest 3 boot loop/maybe overheating?

So weird one here, recently got a meta quest 3 maybe 2 weeks ago I was playing with some friend and my microphone started to fade so I restarted my headset hoping for a quick fix. It didn’t fix so I turned off waited a minute and got hit with a infin...

Refferal link does nothing

Just got my mother to purchase a brand new meta quest 2 out the box, sent her the referral link which brought her to the app, she made and account and paired the brand new device after it updated and the link appears to have done nothing. Neither of ...

YaBoiDron by Honored Guest
  • 1 replies
  • 0 kudos

Rift S jitter / oculus compositor halfs framerate

Hey I bought a used Rift S which is great but after 5-15 min it starts so jitter like I'm seeing double or something. I just can't get rid of it I've been searching forums for days now. I even did a fresh install of windows on an old SSD and bought t...

Meta Quest App Won’t Download Game

Whenever I try and download a game, for example The Walking Dead Saints & Sinners it will download a majority of the way and will say, sorry we couldn’t download The Walking Dead Saints and Sinners. Contact Meta Quest Support. But of course whenever ...

Sterimos by Honored Guest
  • 5 replies
  • 1 kudos

Resolved! Stranger Things VR referral issue all links dead

Do You know whats going on with Stranger Things VR referral links ? , just checked mine and few others and they are dead past few days: all links look like this ... in the app there ...

pearlmar by Honored Guest
  • 5 replies
  • 2 kudos

My account is gone. I need help

I was an avid quest user many years ago and purchased plenty of games. After a while I wanted to play some of them again so I grabbed my old Quest and tried to log in. I was met with the new system that uses a meta account rather than an oculus one. ...

Can’t access meta quest plus games

I just purchased meta quest plus & I redeemed all the games but I can’t access them. In the meta store on my oculus 1 it just leaves a buffering symbol & none of the games are in my library

Can't pair with Headset. Tried everything.

Just got my headset back for the 7th time in as many months and try to pair it and It finds the headset but after entering the code it gives the 'Unable to connect' error. Looked online and tried all standard solutions but even a factory reset did no...

Daeyvis by Honored Guest
  • 16 replies
  • 0 kudos

Ghost of tobar not launching

So for the new bunker cat update it will start downloading then finish but when i launch it it'll start to download again so i uninstalled the game then redownloaded but now when I launch it it'll send me to the store page

Sell Oculus Quest 2

I have an Oculus Quest 2 64 gig I purchased for my daughter on Christmas and she has not used it but a couple of times. What is the best way to sell?

Why does the Quest menus fade when getting closer!?

I am extremely near sighted and in the previous version menus didn't fade to white when getting closer. This was a perfect way for me to get up close to the text to read. Now everytime I get close enough to comfortably read, it starts to fade white. ...

XepptizZ by Explorer
  • 9 replies
  • 2 kudos

unable to update a game

Im trying to update my Bone lab game to the public beta right now but when ever i click on the update button it works for about one or two seconds, then the update button reappears like nothing even happened in the first place. how can i fix this? th...

bigboy237 by Honored Guest
  • 1 replies
  • 1 kudos

Video display issues on meta quest 2

Meta quest 2 here. I’m not sure what it is about when you download a video and then try watching it but the viewing dimensions are way off (everything is way too big) and there is a file viewer window that I can’t remove. I’ve looked all through the ...

jmreily88 by Honored Guest
  • 4 replies
  • 0 kudos

Resolved! How do I buy my teenager the Meta Quest + subscription?

How do I buy my teenager the Meta Quest + subscription?I want to surprise him with the subscription because I know he has been wanting it for a while. I am allowed as a supervisor for his account, and from what I've seen, I can't directly buy it from...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest