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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Black screen with audio

I noticed that I was getting a grey screen (black with backlight on) after powering on and leaving my quest 2 to charge after having it turned off for some time. I have tried multiple resets, including multiple factory resets from the Oculus iphone a...

trchad by Explorer
  • 1795 Views
  • 9 replies
  • 1 kudos

Terrible Experience with Meta Quest 3S Return – No Refund

Hey everyone,I had a terrible experience with my Meta Quest 3S return, and I’m hoping someone here can help or share similar experiences.I returned my Meta Quest 3S using the prepaid return label provided by Meta. I followed all the instructions, pac...

Banned account without even knowing the reason

Okay, so basically My first meta quest account got banned... aaand I don't even know why. I'd like to send an appeal but I don't know how, I had spent around 60$ in games. This was almost a year ago and I've been trying this whole time to send an app...

Hpw does one get Gmail in your Meta Quest3 library

I was using the meta Browser tand a bookmark for my Gmail. Then I notice a Gmail icon appeared in my set of Library icons and so I started using it since it was one click to Gmail. Then for another problem Meta Support had me do a Factory Reset and t...

rickmalm by Honored Guest
  • 109 Views
  • 0 replies
  • 0 kudos

Problems recieving Referral Credit

On 24 December I had someone use my devuce referral. I got a mesage to say to claim £46 to hit the button but when I hit it I got an error.So I took a photo of it and I contacted meta support clearly demonstrating the issue.Its taken the support team...

Quest 3 wont open large games

My quest 3 wont open large game it's stuck on the 3 dots loading and if I press the home button it just crash but small games that takes like 500mb it open

locating my oculus

please add in the app the location of your headset and controller i lost my oculus or it was stolen a month ago and no luck finding it, it’s no where in my house and i didn’t pay 300 dollars just to have to pay another 300 i honestly don’t think i lo...

Unable to Pair Meta Quest Headset with App

Hi ,I'm experiencing issues pairing my Meta Quest headset with the Meta app. Despite displaying the pairing code on the headset, the app doesn't prompt me to enter it, and there's no manual input option.I've tried troubleshooting by:- Restarting phon...

Quest 3 Repeatedly Making Me Sign In

I got a Quest 3 for Christmas and haven't had problems till now. When I turn on the headset, it shows the thing with the phone on the left and asking you to go to meta.com/device and use the code to sign in. I did it the first time through the Meta Q...

v74:External Monitor Output via DisplayPort Fail

Despite announcements indicating that MetaQuest OS v74 supports external monitor output via DisplayPort (using a USB-C to DisplayPort cable), the feature appears to be non-functional in practice. When testing the headset with a DisplayPort-to-USB-C c...

Resolved! Pairing issue quest 2

Hey so whats happening is i did a factory reset on my headset and now i cant pair my phone to a meta account/phone aka i cant go through the setup process so my headset is bricked please help.

Meta account suspended

Hi All, Please need your help! My meta account been hacked and now FB adm Meta account suspended. Ive lost access completely to my FB and my Meta account as both are suspended.Someone linked my meta to Instagram, but it's not my account. Thank you

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JLobkova by Honored Guest
  • 81 Views
  • 0 replies
  • 0 kudos

oculus go controller wont light up, so i can pair

put in new battery sever times. no light comes on the controller. headset boots up fine but says cant find controller. i unpaired it and tried to go throught the pairing process but cant get the light on the controller. please help

Dizneyfan by Honored Guest
  • 25076 Views
  • 11 replies
  • 1 kudos

Facebook Account Suspension

Hello,I started working at a new company with a few business pages, and I needed to connect my Facebook profile to those pages and their business managers. Facebook thought it was a hacker and suspended my profile. I already took the necessary steps ...

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MaryM13 by Honored Guest
  • 174 Views
  • 1 replies
  • 0 kudos

Meta account hacked

Meta account hackedHello, My meta account been hacked and now my Facebook and Meta suspended. My phone number and email not link to my FB account and i can't restore it. It's linked to some strange Instagram account which ain't mine.

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JLobkova by Honored Guest
  • 76 Views
  • 0 replies
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Regional Pricing

hi, why there is still no regional pricing ? Almost every gaming company applies regional pricing.. (STEAM- BLIZZARD - EPIC ETC.) It is impossible to buy games if you are living in Turkey..Here is an very simple example ; Turkey's minimum wage is $25...

batuhun by Explorer
  • 404 Views
  • 1 replies
  • 1 kudos

Quest 3 doesnt see PC at air link

I just got new router and switch to access point. This AP is directly connected to my pc via ethernet port. I connected this access point from my headset but my pc is not listed in air link connections. I think my pc doesnt use this AP connection. Pl...

I can’t download my game I just Bought

I just bought The Thrill of The Fight 2 and It’s not showing up in my library except for on the meta app. When i try to press the install on meta button the the app it doesn’t work. Can someone please help me.

Return - no progress since 21.02.2025

Hi,I am an owner of 128gb quest 3 since premiere.6.02.2025 i bought another quest 3 512gb but unfortunately it had screen issue so I sent it back for RMA. In RMA package info e-mail from Meta there was instruction to do not include controllers. So i ...

Link Cable + Steam VR freezes the computer

Good day, everyone.I god my brand new Quest 3 just a few days ago. The link cable (seriously cannot say it without thinking of the Game Boy) came the day after and following some fiddling, I've managed to directly connect my headset to my PC (mostly ...

Not being able to use all of my Quest Cash

I’m trying to buy a game using quest cash, but I can’t not use all of it. It says I am only able to use $2.69 of quest cash when I have $24.28. I have never experienced this before and want this resolved so I can get my game.

Stuck in passthru

If I'm in an app on the quest 3 and I exit the app using the quit button, it takes me out of the app and into my home environment briefly and then takes me into passthru, I can still see my boundary. I can also here the sound from my home environment...

Dalynic by Honored Guest
  • 104 Views
  • 1 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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