Get Help

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Connection problem

My oculus 2 has come up with this and for hours I cannot play any game at all it is really frustrating and has ruined my day. Tbh I feel like putting it in the bin!!!

Airlink issues

My airlink has multiple issues, it flickers black for a second every 20 seconds and also cant run games, it can run the main menu but when I click on a game, in the headset it says the game is loading, it runs on my pc but not my headset.

Factory reset stuck in pair screen

I did a factory reset because my headset was laggy and slow and loads of games were lagging so i only have 1 controller and its saying i have to pull the tags out of the controller (the tags you get when you first get the oculus) im getting a new con...

Weird new airlink problem?

I'm unsure if this is a new airlink problem or not but for some reason, I was pairing my PC to my vr, but when I tried to click "Pair". it switched to launch, but nothing happened. I then decided to click on my PC name again, but there is where every...

Resolved! How can I make the Quest 2 forget the previously paired PC?

Previously, I connected my Quest 2 to my PC using AirLink, and it worked fine. Now, I reinstalled the operating system on my PC and installed the new Oculus software. In the Oculus software on the PC, I chose to connect to the Quest 2 via AirLink, bu...

When installing an app, headset is listed multiple times in iOS Oculus app

Hi,When I install an app using the Oculus iPhone app, it shows my headset three times. Checking one of the tickboxes selects all of them.I’ve tried a factory reset of the Quest 2 and reinstalled the iOS oculus app but that just resulted in the device...

Need help setting up new Quest 2 for sane family use please

Hi, have 2 young kids that I have always set up for gaming as child accounts under my own parent account in every other gaming platform out there. Just got a Occulus Quest 2 and cannot wrap my head around how to do this so we can all share the same o...

Resolved! the screen freezes in the cable - steam vr

after connecting the cable to the mk, I go to the menu where there is steamvr and after 30 seconds the screen freezes

Resolved! PCVR FPS/Stutter issues

Recently bought a usb 3.0 cable and have been trying to use the quest 2 for PCVR. My pc should be perfectly capable of running both non-vr and vr games, I have done a cable test and have a 3.0GBPS speed so that's not the issue either. when running th...

I cant load videos recorded on my quest 2 built in recorder on the mobile quest app

When I try to load the videos synced to the mobile app, i can click on it but it will load extremely long. So long that i just quit the app, but that doesnt work... does anyone know a fix?

Weird flashing objext

So I turned my Quest 2 on which was working fine yesterday and ther was this weird faded blue object that kept flashing when I was in games, it takes up almost all of the right lens and it's really annoying. It doesn't flash when I'm in the system me...

Resolved! Horizon worlds not recognizing my location

Hello,I own a quest 2 bought while I was still living in the Netherlands,I have now emigrated to the US and I have tried to change my location on Facebook, my mobile device and somewhat also on the quest.It still seems to recognize me as being in the...

UX system has stopped

While downloading the Skyworld game on my Oculus Quest, I got the error message "UX system has stopped" and then "UX system keeps stopping". After that, my headset turned off and the installation of the game was interrupted. If anyone has had this is...

To update or Not to update, that is the quest...ion...question

Hi there, it's me again...second time caller, long time listener.. I'm having some issue with my option to update...I think.... so...here's my trouble, everytime I go to shut down my quest 2 from my second account (my account, not the kid's account) ...

Randomly jumping in zero caliber

I’ve been playing for around eh like a week now but I will randomly jump and sometimes wont stop I’ve been playing zero caliber reloaded and it’s fun but it’s being interrupted with my jumping. Can somone help?

Yellow spots

Hi I have yellow spots on the right side off my screen

Quest Link data tansfer time become super high & unstable when I look up since v53.

When I look up, Quest Link data transfer time become super high & unstable since v53.

Spinning blue ring of death

Bought The walking dead saints and sinners Retributiin for my son to play on the META Quest 1. It is in our purchase history but just has a blue spinning ring. So not only did I apparently waste my money but more importantly my son can't play the gam...

Headset won’t pair after factory reset

We had to do a factory reset on the headset because we were getting an error that the SocialPlatform keeps stopping and it would not go away and the headset kept restarting itself. We successfully did the factory reset, but now I’m trying to pair wit...

Occulus App - Unable to Link Accounts

I am trying to setup a Samsung Gear VR on a Samsung S8+ running Android version 9.I've installed the Oculus app and register an account using my email address. When I try to link my accounts at this screen:When I press 'Link and Continue' at the next...

Real VR fishing backup

Real VR fishing game is not backing to oculus cloud. All my other games are backup. in oculus cloud The status for real vr fishing. Back up by oculus. Said “No” how to backup real VR fishing game.? Do not want to loose my game play

Business account

I just received a meta quest 2 vr today. And like others, it keeps asking for the business account. Please fix this problem. I am not going to wait and purchase the new one either.

Controller analog stick acting wierd

So I just got this game called battle talent and second day of playing it when I move forward with my left controller I stay in place or go backwards. This is the second time it happend but not nearly as bad. I tried everything, I unpaired and repair...

Unable to install oculus software

Keep getting can't connect to oculus server error.Have deleted and reinstalled several times always the same.I have windows 11 up to dateCompleted removed all traces of the software no fire wall also installed it on my laptop win10 works but not on m...

Experimental Features Help

I'd be particularly interested in obtaining experimental features as mine disappeared after I factory reset my headset.

Post login device

I lost the phone and don't remember my email password for the meta.quest 2 what can I do?

Oculus Airlink Radomly Stops Working.

I updated to the latest Oculus version and airlink will no longer work. It won't launch or pair. Anyone else experiencing this issue or know how to fix it?

Resolved! Audio Related Things Not Working with Rift S

I've been having this issue ever since I got my Rift back out of storage for the summer (it's way too hot out to use it during the summer). I haven't had an issue with this in the previous year but now I am. The only things that lag are things audio ...

Oculus Quest 2 headset not pairing with phone after reset

Hi ,I was unable to use my pattern to get into the headset, hence performed a factory reset via the headset. But since then, the headset does not pair with the phone app. The headset shows a pairing code but when inserting this code on the app, the a...

graphics card NVIDIA GeForce GTX 1070 not compatible with quest link

quest link saying that my graphic card is not compatible with it, but on your page (here) it says that I can use quest link with my card. How can I solve this problem?