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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Left controller keeps scrolling down

I’ve had my quest2 for about a year and now when I try to play any game or even in the menu my left controller keeps scrolling downwards, does anyone know how to fix this?

Cant pair with the app

I recently got a refurbished quest 2 I can't pair with the app , I have tried everything suggested In these forums and nothing, why is a Facebook making US figure this out, my oculous is unusable now I have been trying for 6 hrs to fix this a joke I ...

Problems with headset setup after Factory Reset.

Recently my Meta Quest 2 wired link stopped working suddenly for unknown reasons, I tried everything from reinstalling device drivers, to turning the headset off and on again, nothing seemed to work. I then did the last thing I could think of, a Fact...

(Bug Report v56 and v57) Massive lag and stuttering when using Bluetooth mice and trackpads

Pretty much the title. I've tested multiple trackpad and mice models on Quest Pro and there is a large amount of lag and jitter when you move them. This occurs in both vrshell/Home and in apps.

Problem with Meta Account (2 phases autentification)

Hello,After reinstalling the Oculus software for some time now, I have to re-login to my Meta account to complete the installation process. Since my old cell phone number is no longer active, I have to authenticate myself using the recovery code I ha...

Hello

Hello i send 16 people a referral link and they accepted it but i didn’t receive any money did i do something wrong? Please help me!

Pending

I have a pending purchase but I want to refund it because I did not like the game (Star Terk: Bridge Crew) But I spent 2 hours trying to understand the basics of it so I can’t refund it I guess need help as soon as possible Thanks.(Flwcorexc)

Saying not comparable

I’ve just purchased the MSI Thin GF63 12VF-298, 15.6 Inches FHD, Intel Core i7-12650H, 16 GB DDR4-3200, 512 GB SSD RTX 4060 Laptop GPU, Windows 11 H.the screen tells me that it’s not compatible yet everything checks out, and I purchased VR ready lapt...

Referrals

My brother send me a referral code for activating my headset and get 30$ and one for getting a game 25% off but both aren’t working. Plz help

Lost all my games

Yesterday I logged into my oculus quest 2 and it made me make a new meta account and a horizon account. Now I tried to log into the account with all my games but it just says my email isn’t linked to an account and I need to make a new one.

Canceled order

Hi,I'm trying to make an order for Quest 2, and I was trying 3 times, and always my order have been canceled.Tried 2 times with a credit card and one by PayPal (here my account was charge by full amount of gogles, but in paypal is still visible as a ...

RetroArch not work now?

Last year I installed RetroArch 64bit apk in the Quest 2 and everything went well. Yesterday I just installed RetroArch again, I met a strange problem: The cursor of my touch controller is constantly triggering the touchscreen of the RetroArch app wi...

Resolved! For Beat sabers for quest 1

I just got a oculus quest 1 a week ago but I don’t have a beat saber code.

Oculus social not opening

I have tried to open the "people" app on my oculus 2 and it opens, loads, then closes the app. I have tried all of the solutions given on the forums and it is not working. Help would be appreciated.

Link Games freezing

I have an irritating issue with any game I run on link cable and air link. The game runs fine for the first 20 mins or so, then it freezes for like half a second and suddenly everything is shaky like an earthquake is happening. Then it brutally lags ...

Fraud

Has anyone every had a fraudulent purchase from oculus?

Resolved! Trying to login to the meta quest app on another computer shows a different account than on my quest

Hi,I am trying to setup the meta quest app on a new computer and when I login it looks like a different account than on my quest 2. My mobile phone is linked to the correct account and shows my purchases and the user id I created when I had my quest ...

Frame rate issue using link cable on both quest 1 and 2

Specs:Core i9-10850K32GB 3600MHz3070Ti OCConsistant errors I'm getting in the console:Frame dropped due to encoder error61006102 I can start games but the frames are extremely low, averaging 10 fps. The issue has been going on for ~3 years and I've t...

Cannot see anything on my quest 2 the screen is all black and just turns off

My screen is all black nothing can be seen then 3 seconds later it turns off

meta quest app

ok so i got today my quest 2 and i did everything good untill it told me to go to the meta quest app on my phone so i downloaded it and created an account when i entered the app it worked for a few seconds and then it crashes that means i cant pair m...

Supported GPU?

Hello, I was wondering if the Oculus link supports Intel iRIS Xe Graphics. I have 31.0.101.4369; is this by chance supported? I was wondering this because I cannot connect my Quest 2 via Airlink or a LInk cable. Thanks

Parent account

When I got the Oculus for my 8 year old son I used one account. So he has played on it for a while under one username. I never made a separate account for him. Is there a way I can have him keep his username and saved stuff on his account while makin...

casting is full of pixels

when i cast my quest to pc it is full of pixels and it stops me from rec a vid properly

Resolved! Meta Horizon Worlds “coming soon” on both quest and rift platforms

I’m in Ireland and it says that I can’t play Meta Horizon Worlds. For further information: I’m 17M, I’ve had my Facebook since 16 (legal age of online consent here) and I’ve been able to setup developer mode with no issues. Should I just wait until n...

Resolved! usb prompts from inside link pop up even after clicking deny and dont show again

i turned on the usb promt today to move a movie over to the quest for viewing in bigscreen vr and after doing so i cant use link because the usb prompt shows 3 times when i plug in my cable and then later after im in link it will show again and since...

Unable to enter VR Pokers Stars since automatic up date. On 9-07-2023

The Vagas Infinite was installed on my system, and since that time ,I have been UNABLE to play Poker Stars and I am the only player when I go to the Black Jack table. May I please get HELP with this issue. Thank You

Compound on Quest 2 Frequent Freeze/Crash

Hi! Was enjoying Compound on quest 2 quite a bit, but the game has started crashing frequently.https://youtu.be/cXiGt8jcAJE?t=955Here is a video (not mine) of what it looks like. Image freezes up. You can still look around but see black edges. I trie...

Any online apps are taking incredibly long to load

I use a standalone Quest 2. The store takes a few minutes to load as well as any app similar to that like explore or even opening my own account. Games like VRChat and Pavlov take a good while to load then just crash and force me to turn off my heads...

Resolved! Rift-S Bricked by V.26

I purchased the Rift-S from Best Buy in Dec 2020. The unit stopped working within 3 months due to the software release v.26 I went through the support process. I have been sent a cable and 2 replacement headsets. None fixed the problems. I have tried...

Resolved! Major flaw with new accounts for minors

I bought the original Oculus Quest for my children in 2020. My son, who was 10 at the time, fell in love with VR gaming. My youngest daughter coveted the Quest, but she was too young to handle it responsibly, so she was not permitted to use it.In 202...