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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 19 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

A tiny grey, horizontal line in the right lens.

So, I've put on my rift after getting a replacement to find this tiny line appearing in the right lens. It's the kind of thing that is more noticeable in some contexts then others, but this was the best photo that I could get to capture it.I was curi...

Solved: Jumping/shaky view, Performance lights changing

I have a Oculus Rift with 3 sensors and have used it a lot until recently I haven't used it much. I was going to start adding VR to my mixer stream but yesterday i noticed the view kept jumping some and was randomly shaky, only way I can think to des...

We’re having trouble starting oculus windows 1803 user bug

We’re having trouble starting oculus windows 1803 user bug If you are reading this your are seeing the error above whatI did to solve this error Was to create a second user in windows named test1 and run theoculus home software in test1If it does not...

Anonymous by Not applicable
  • 0 replies
  • 0 kudos

Dead sensor?

Hello,I seem to be having an issue with one of my sensors. I haven't used my rift in about 9 months, but was planning on taking it over to my friends house today. Last night, I wanted to make sure everything was working. After some firmware updates, ...

krendol by Level 2
  • 1 replies
  • 0 kudos

WebVR Sites broken in Oculus Go Browser?

Has anyone had any luck viewing VR websites on the Oculus Go?Was trying to load the following site: the UI of the device almost screeched to a halt, and there were graphical distortions outside o...

App shows broken image on loading

I have noticed that some apps, when loading in Rift, do not display a main icon image, but instead show a grey broken image icon. Other apps, Star Trek for instance , shows an large icon of the game and a small icon in lower left frame. Where are the...

Arktika 1 severe head movement stuttering

Hi All,I'm really struggling with Arktika 1. Is anyone else experiencing severe graphics stuttering when moving your head?I head to the armory and its fine for about 10 seconds, then the stuttering starts whenever I turn my head. I'm not running any ...

Sitruz by Level 4
  • 19 replies
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Storage shrinking on Oculus Go 32gb

Last time I turned on free storage was 16.3 gb out of 23.1 gb which was a week ago. Today free space is 11.3 gb and I don't know why. I know you have to delete all media files and then reboot to take effect and I did that but still the same. I also c...

OSP Integration in Wwise in Unreal code syntax issues

Hello Oculus team,I am having troubles implementing the OSP into my Wwise/Unreal project. I am using UE4.18.3 and Wwise 2017.9.6501. I first tried this with UE4.20, but decided to try with what has been tested and works.I made my level in UE, and int...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

some of my games will not load.............

some of my games will not load and come up with a warning telling me it can't find my oculus app?? to fix it delete the oculus app and then reload it? When i went to do this a warning came up telling me it would remove all my games i have from the oc...

PC not shutting down completely

Good evening.I noticed that my PC won't shut down completely while Oculus is plugged in. It will shut down but I can see that the machine is still on (seems like some kind of hybernation). Then, if I just press the power button in this "hybernation m...

Video codec or format doesn't play in Oculus Rift

We're using the 'Oculus Video' app (the one with the purple icon) to test our own VR videos, after placing them in the Windows 10 'Videos' folder. Most of the time it works fine, but sometimes they don't play. It seems to be related to using a "high-...

nitsan by Level 0
  • 3 replies
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Oculus displacement 2-3 cm up when its cold

Hi,Everytime I start oculus rift, I notice how my head "go up" 2-3 cm 1 or 2 minutes after.It seems it happens when the HMD pass from cold to hot state. I heard about "IMU calibration tool" that could help, but I cannot download. I tried everything, ...

Oculus Rift replacement / repair times

Hello to all. My Rift, after a month, is dead, no light comes on, no inputs if connected to any UBS port. I tried any solution possible thinking it was a driver issue but I think it's just a hardware problem. I immediately contacted the assistance. T...

Broken HDMI cable... any tips?

Hey all,Unfortunately the (fairly common) issue of a broken HDMI connector has happened to me the other day. It's just one pin that's given up the ghost, but a black screen it is. My rift is only 8 months old so I've opened a support ticket, while th...

Unable to install elite dangerous

I had purchased elite dangerous last year through steam and got the oculus key aswell .Having changed hard drive recently i started re-installing all games I have purchased including Elite dangerous.The game appears both in my library and in store as...

Robo Recall lost my save data!

I started up Robo Recall today to find to my shock and horror that my 80% save game progress has been bumped down to 8% and I have almost nothing, like I just completed the tutorial only. I spent a lot of time getting that far guys! What can I do to ...

Some Apps not starting

Hi there,I am a frustrated with my early experience with Rift. I purchased a good gaming PC specifically for Rift. I ran a scan - and the PC meets the requirements to use Rift.There are a number of games that simply will not start. They include; Marv...

Fiskey by Level 2
  • 2 replies
  • 0 kudos

No Internet showing on Oculus home page

When i put on headset im getting no internet... yet internet working fine... ive tried coming out restarting to no logged out and back in with password.. any ideas?

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Service Down

Can't log in right now, something is up. Of course it would happen on a holiday 

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

☆Double Install Whammy Help Please!☆

So I had the common windows 7 hotfix error and was able to bypass it with win+r command but then I had the issue of not enough space on C drive, I tried that command fix (to install on alternate drive) which blocked me back at the hotfix error! So wh...

since 1.29 I have been getting BSOD errors on windows.

So first the facts. - My computer and oculus were all working fine on 1.28. In fact, I had just rearanged plugs to fix some USB Bus bandwidth issues and was noting how much everything improved just the day before.- With 1.29 + Oculus core 2.0 the iss...

KichiK by Level 2
  • 14 replies
  • 0 kudos