Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 43569 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Problems setting up passthrough in Unreal

Greetings! I'm trying to make a game with Unreal using the Oculus passthrough but I'm having difficulties. I followed the instructions on the Oculus website : "https://developer.oculus.com/documentation/unreal/unreal-passthrough-overview/" Everything...

GuillaumeCote_1-1649969195428.png

Oculus quest 2 left controller drift

Secondly my oculus controller has started either completely stop moving or be really finicky when I tilt my controller to the left. Nothing I've tried has worked and I don't want to have to buy a new one unless there's nothing I can do about this. An...

Resolved! Initial setup of oculus quest 1 - stuck on pairing

Hi, Need some help. I bought a 2nd hand oculus quest 1. I started going through the pairing process - it had the old firmware (oculus sign on start up). I went through, it recognised the headset, and then asked to pair the controllers. Then realised ...

needing help

Hi guys, can someone please help me, i have the oculus quest 1 VR headset, i havent used it for couple of years. would it be compatable to use with Meta now? or is my headset not going to work anymore?. sorry if im not very tech about this stuff as i...

'Something went wrong' Says Meta

Last night around 5 PM (GMT) I received my Meta/Oculus Quest 2, I set it up quickly and began playing, however I wanted to friend my brother, so I entered the People tab and it asks me to sign in with Facebook, I scroll to the bottom of the pointless...

F1NST4R by Honored Guest
  • 826 Views
  • 1 replies
  • 1 kudos

Resolved! Beat saber

I made a meta account and it said my old purchases would carry over but it says I have to buy beat saber again this is unacceptable.

Faulty controllers

Hi, I've had the oculus 2 since mid October 2022 and I put it back nicely in the box after each use, a couple of evenings a week. Both controllers for the last week, are drifting down and left. I have tried cleaning them and reset the system and its ...

No way of accessing respons from meta support

Hi, As FB decided to go for universe-dominance by creating a new universe (metaverse) I had to convert my account into a meta-account. For some reason this resulted in two parallel accounts and all of my former purchases are stuck in a pseudo-account...

Oculus Link cable disconnecting randomly

Hi I'm having a problem with the oculus link on the PC app. it keeps disconnecting randomly whenever I'm playing a PC game then takes me back to the oculus headset home screen and immediately connects again. I know its not the cable because I switche...

I am not receiving the email for resetting the pin

I am logged in to Oculus web site with my facebook account. I didn't use that for awhile and see some pin is requested (I've never created such). Now I cannot buy anything as I cannot receive an email for resetting. Tried to change my email address i...

my organization blocked?

Hello, when switching to a meta account, I encountered the fact that my organization is not verified. And I can't complete verification. what should I do?

Zybaztik by Honored Guest
  • 230 Views
  • 0 replies
  • 0 kudos

Why was my refund declined?

So i bought a game was within the 2 weeks and 2 hours...put in for a refund was declined...this has never happened berfore. From reading other threads bout recent declined refunds that was within the policy i did what has been recoomended and sent a ...

Try entering code and says my device is not registered

Updated my Quest 2, restarted, made the meta account. Every time I try to enter the device code it tells me that the device is giving a message: You tried to connect this headset with nonofyourbusiness@mindit.smh, which isn't associated with your ori...

App won't install

I try to install the Meta Quest app on my phone, but when it finishes downloading, it says "could not download", this is just for the quest app, and there is enough space.

Controller not being returned

Hello. I sent my controller for repair a long time ago. I was told this would be returned to me in approx 10 working days. I was then told there would be a delay. No explanation was ever given and I can get no answers. It's been months. Does anyone k...

mumma-luv by Honored Guest
  • 154 Views
  • 0 replies
  • 0 kudos

Resolved! Refund

I recently bought a song for beat saber but then I didn't really enjoy it so I tried refunding it bit then it says there's somthing wrong even though I play it for less than an hour and buy it less than 14 days Help

Disabled Users

Hi everyone, I have a son Freddie who loves gaming and he plays Roblox, Minecraft and Fortnite. He is in a wheelchair and has Duchenne Muscular Dystrophy and can only move his arms. Are there any disabled gamers out there using the Meta Quest 2 that ...

ady.amf1 by Honored Guest
  • 208 Views
  • 0 replies
  • 0 kudos

Resolved! Rift S is not working on my PC even though it is 100% compatibile

Hello, I just bought used Rift S. It is working fine on other PCs but not mine...The PC:7700k, MSI Z170a sli plus, GTX1080 What is not working:I cannot even complet setup/tutorial. I am stuck at "complete setup in VR".This is not black screen issue -...

filuuu by Explorer
  • 1376 Views
  • 8 replies
  • 0 kudos

I did a dumb.

So I've struggled with drift with both of my controllers for roughly a year and I found several articles online displaying and discussing how compressed air and/or rubbing alcohol could fix it. I was dumb enough to believe that eye-contact cleaner so...

JJ_Jr by Honored Guest
  • 236 Views
  • 1 replies
  • 0 kudos

Ayuda por favor

no puedo emparejar mi Oculus me dice que necesito actualizar mi dispositivo tuve que resetear a valores de fabrica por qué estaba vinculado con otro cel y otra cuenta es el regalo de mi hija y no funciona por favor apoyenme

The y button stopped working

The y button on the left controller stopped working. A YouTube video said to unpair the controller and then repair it to fix the issue. Now I can't repair the controller!

Can't get oculus software to work

Hello, So for a long time i have been using oculus standalone and link with no trouble. I had break like a month and i cound't open oculus app. When opened the software just circle around cursor appeared and dissapeared and nothing happened. When I o...

Wreckie97 by Honored Guest
  • 598 Views
  • 3 replies
  • 0 kudos

Oculus link not working

It’s been about a week since the start of this issue and I have talked to 3 meta support persons and they were not able to figure out what was wrong with my device. I was able to play with oculus link for quite a while and have recently been troubled...

Very low frames in all games on Rift S

for a few months when ever I play any game with my headset i get very low frames and the screen is very laggy even on the lowest graphic settings. My laptop has an I7 tenth gen, 2070 maxq and 16 gb of ram. so if anyone can tell me if its my headset o...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels