Featured Posts
Forum Posts
Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
My Facebook profile has been banned and my Facebook page has been hacked.
My Facebook profile has been banned and my Facebook page has been hacked. Currently, the main profile is out of my reach. However, the profile I am talking about has a history of having access to it at some point in the past. Can I get my Facebook pa...
Resolved! Can you confirm the storage capacity for my quest 2 headset
Hi, I am about to get a used but in very good condition Meta Quest 2 and want to make sure I have got a 128gb version without setting up for now. Are you able to confirm this if I send you the S/N in a PM as note the box S/N is different from the hea...
Meta Quest 3s suddenly not connecting to WiFi
I've had my Meta Quest 3S for a few months. I haven't used it in several weeks and when I went to use it today, it will not connect to my WiFi. It continually tries to connect and cycles through "Connecting..." and then "connected to device, unable t...
Whatsapp privacy
Hey people. I recently lent my quest 3s to a friend for few days as I was out of town. I had my whatsapp logged on the meta quest3. Question is, is there any means to know if the friend had accessed my whatsapp or clicked on any conversations on ther...
Meta Quest Recording Mic Overrides in Game Mic
I am a content creator and I primarily record directly to the headset using the record function. Lately I have noticed an issue where once I begin recording while playing a game my voice is no longer registering in that game. This issue specifically ...
Resolved! Unable to Download Horizon Worlds ("Unavailable") in US despite Quest 3 with Verified Account
I have a new 512GB Meta Quest 3. It's absolutely incredible, thoroughly enjoying it, but I can see friends in the US using Horizon Worlds but I cannot join them.When I search for Horizon Worlds in the Store or from the Oculus App, it shows as "Get" w...
Link/Airlink Not Working
I've been using AirLink with the occasional USB link for around half a year without problems. But suddenly it stopped working, with the error of "couldn't connect to PC, etc, Try restarting app, etc," which I did. It still didn't work I did everythin...
Quest 3 link: Display is shaking when moving head and lagging
I am trying to play Blade and Sorcery through SteamVR on my Quest 3 and can get through about 10 minutes of gameplay when I start having this issue. The game will lag for about 3 seconds then the problem will start. The only way to get rid of it is t...
SteamVR Link crashes
I've been having this crashing issue for awhile now. It's getting really old and I was wondering if anyone can help resolve it! The crashes are intermittent but constant enough to happen every time I connect to my pc and multiple times throughout gam...
I can’t purchase multiple cards at once.
My mom got me two meta quest gift cards. I had redeemed one so i did the same with the other, but it didn’t redeem i had to wait until later, so i did. Fast forward 5 hours later and yet the same pop up of it telling me to do it later. Maybe it was t...
ASSISTANCE REQUIRED:LOST ACCESS TO AUTHENTICATOR APP
Dear Facebook Support, I hope this email finds you well. I am reaching out for assistance in regaining access to my Facebook account. I have been using an authentication app for two-factor authentication (2FA), but unfortunately, I have lost my phone...
Resolved! Bully
I have a problem with a player using slurs for gay or trans people and being toxic towards everyone in the game of echo vr its not the first time he's done this and wanting to do something about it please I have vidoes of proof and all we was trying ...
Resolved! I can't get audio to my quest through steam link
I just got my new PC streaming to my Quest 3 via Steamlink (after much trouble). As the title suggests, VR comes through nicely, yet absolutely no audio, even if I plug headphones into the Quest. My PC does not show the Quest in audio devices no matt...
PayPal Cashapp, this is okay?
si I have reported no less than 25 people for begging for my PayPal, or Cashapp so they can " bless me " with free money. And you people didnt see anything wrong with that in any way and feel they are not making problems and making people NOT want to...
Switch User dialogue popping up all the time
I have two quests and on the second one I have another account as a secondary account so that I can play some games with a friend if they use my other one. However every time the oculus wakes up it asks me if I want to switch accounts and it is very ...
How to photo a dead pixel
First question. Would you guys accept, or be happy with, getting a new Rift with a dead pixel? On a black background it glows green like a laser pointer so you're always reminded it's there. Tried the dead pixel software, but this pixel aint being re...
Cant log in due to 2fa
writing from my second account that i had to create just to post this. i changed phone numbers and now i cant log in using 2fa, so im locked out of my account that had purchases on it. i also cant remember the recovery codes.
Unable to access my head set
Have a nice day!! You can't be serious. This is absolutely ridiculous, absurd and the most unprofessional "customer service". I completely understand the importance of maintaining account security. What I don't understand is that my email obviously w...
Nobody wants to help me with my compromised account
What can I do now????
FACEBOOK LOCKED ACCOUNT LINK NOT WORKING
PLEASE HELP ME ASAPCan someone help me about my facebook. It was locked last Dec. 11, 2024 and I did anything I know to unlock it. They sent me link but not working almost everyday, Im trying to unlock my account but keeps on looping back to the "y...
Meta store won't recognise my home address as a residential building
I'm trying to purchase the quest 3 but it keeps throwing out "Your order couldn't be completed with the address provided. Please enter a valid residential address. We don't deliver to PO boxes or freight forwarding addresses." My building is a block ...
Hacked Instagram Problem
Subject: Urgent Assistance Required: Hacked Instagram Account Recovery Dear Instagram Support Team, I hope this message finds you well. I am writing to report a serious issue regarding my Instagram account, which has been compromised. Unfortunately, ...
Meta horizon app crashes when trying to pair quest to wifi
Every time I try to connect my oculus quest to a WiFi using the horizon apps pairing process it crashes. I’ve seen other posts where people have work arounds like removing WiFi passwords and downloading older versions of the app. All I want to know i...
headset not working
At first it was lines on my screen then my screen went completely black and stopped working this is the second headset its doing it too
Resolved! I am not able to purchase apps in the store
On the 17th December I discovered that I am no longer able to purchase apps or games from the Meta store. I tried the app, the headset, the website, I tried different cards and paypal accounts, including the business card that is routinely used to pa...
Issue with Freezing and Head Tracking on Meta Quest Link in Hard Bullet
I am experiencing an issue while playing PC VR games using the Meta Quest Link. The game often freezes, and when it unfreezes, the head tracking behaves erratically. This problem occurs very frequently in Hard Bullet, although I have noticed rarely i...
v74 update issue (volume control , pass through mode , boot sound)
Since i update v74 on my MQ3i have so many problems i wonder is there anyone who has same issue1. Cant use volume control on quick setting menui can change volume with MQ3 physical volume control buttonbut it wont show floating UI which i can see how...
I want to have a custom image instead of the dot as my cursor.
Hello, I sent a ticket worded as a feature request. I was wondering if it is possible for us to choose a custom image for our cursor instead of the standard dot/circle. I have no issues with the default option but would love to be a able to choose a ...
RMA return switched at Reconext warehouse
Long story short. Ordered Quest 3s from Meta middle of February. Requested return, return approved and sent in device to a warehouse called Reconext in Texas.Product received and signed for March 10. A week later I receive a Turtle Beach headset in t...
quest 3 Pc Link Cable Keeps Causing A Purple Bar
So basically anytime I pair my quest 3 to my pc with a link cable. (quest pc link cable) it will cause a purple bar/ purple line to appear and progressiveley get worse over time, its not immediate though. But my frames and ping are fine.
