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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
I am unable to view files or even the Quest 2 device on my PC
I recently got a new computer (HP Laptop 14) and since getting it I have only been able to see my Quest 2 device appear once in my file explorer, I don't remember the conditions present when I did this and I am unable to return to the computer where ...
I need help recovering an old account after factory reset
I have the username @kendu56 but I can't access the account because I do not know the email I used to sign up! is there a way to lookup the email associated with this account? I'm sure I can figure out the rest if I knew the email I used. I had to fa...
Memory full error watching 3d movies
Hi.. I'm having several issues when watching 3d movies on my Oculus quest 2 256gb. After about 10 min into a movie I get an error message saying memory full then the movie crashes.. Also the sound on some movies will play in one app like Big screen b...
can not setup my quest 2 using a facebook account i cant now access
I setup my quest 2 using a facebook account that I can not now access.I have reset the device & setup a new account but although detected it fails to pair.I cant delete the original account it was paired to because I do not have the email passwordPle...
Quest Pro hissing noise/audio problems
I noticed a thread on Reddit with a lot of people having the same issue I am. I have 2 Quest Pros, both make a static "hissing" noise whenever playing audio. It is not dependent on volume, both headsets are brand new. Tried factory reset, newest upda...
Oculus wont pair with app
I had to factory reset my headset a few days ago and now whenever I try pair the quest to my app this pops up and I’ve tried everything like clearing my device on my bluetooth and restarted my phone and it still didn’t work please help me
oculus no command while entering boot mode problem.
So one time, i wanted to play a vr game, but when i tried to log in to my account, it was these messages: Oculus Core Mobile Services keeps stopping, ShellEnv keeps stopping and etc. So I tried to go to boot mode, by holding the power button and volu...
Quest pro controllers are unresponsive
My right quest pro controller refuses to wake up after I unpair and attempted to re pair it to my quest 2. I’ve tried restarting my quest, factory resetting the controllers and charging them as well as waking them up. When I hold down the menu button...
Lost game
my game was deleted randomly and i went to the store to re-install it, but it says i never bought it, i have spent a lot of time and money on this game
Controllers show in game during Air Link
Playing a game while connected to Air link causes my controllers to always show at about half opacity no matter what, I can't seem to find the setting to turn that off and neither could I find anyone else having this problem.I've tried turning on and...
Resolved! Delivery time
My package has been ordered on the 7th of July and since the first estimated delivery date, almost every day the delivery date is changing. The first delivery date was the 13th of July and today it changed to 25th. Could I be informed why is the taki...
Guardian room scale boundry
My Guardian boundry has no limit. We have tried rebooting and clearing the Guardian history. When we go into Guardian and try to click on stationary or room scale to create a new boundry nothing happens.
cant reach oculus service while I was trying to set up oculus
Hi.I can't reach oculus service for some reason. Now this is not a problem with already installed oculus its a problem with setting up oculus heres more info https://docs.google.com/document/d/1WLMGMuH8qbynebbj5SvAfqki_vbpaNtyHonWVnd2sVg/edit @pkp107
Classroom Head set setup
We have a number of Quest 2 headsets for a visitor center experience and having purchased showtimeVR which works very well the challenge is that it appears that we need to have each headset setup with individual meta accounts Is there a simple work...
Resolved! Unstable Framerate on Lone Echo 1; New Desktop; SteamVR games all work well
I recently purchased a new desktop. Core i7-12700, RTX 4070 ti, 16 Gb RAM. Windows 11.I've been gaming with my Quest 2 over a physical link cable (Insignia with USB-c connection to computer).I'm able to get all my SteamVR games running smoothly so fa...
Resolved! PTC v56 screen gets darker and device powers off
Hi,I would like report an issue with PTC v56, which i never seen before:While using Airlink, screen went darker (not black, but everything more dark than usual). A couple of seconds, later, the device entered into sleep mode (same as clicking the pow...
Different usernames between Golf+ and Oculus
Bought a Meta Quest 2 the other day; upon setup I was given my Instagram name as my Oculus username. I ended up changing that to my current username of ChaseC5, but this change still hasn't reflected in Golf+. As my last name is in the old username (...
Screen Sharing
I think that screen sharing is a feature that should really be added to the quest platform. When you are in a party with your friends, you can be able to share your screen with them and they can see what you are doing. If you wanted to show your frie...
Resolved! Pro Controllers flaw
Since these are new and not many people have them I can see how it hasn't been noticed. I'll like to bring this subject to other current pro controllers owners to also test this one out and if possible to get some admin attention to this matter and h...
Charge port melted
Hi there my oculus charge port melted last night and the cable and oculus are both badly damaged I went to the store (Argos) and was told they couldn’t help as I bought it in 2021 and I started a chat with meta on WhatsApp last night gave my details ...
Reatarting
My sons oculus keeps saying the core server is not working and restarts. How do I fix this? It restarts before I can even touch any buttons
Resolved! Username change
Hi. I accidentally changed my username to @itzyagurl.husky and I was wondering if I can get it back to itzyagirl.husky. Someone please help.
Problème bandeau noir
Bonjour, je rencontre un problème lorsque je connecte mon oculus sur mon pc, l'application se lance bien mais je me retrouve avec un bandeau noir dans mon casque sur les 4 côtés, et de plus j'ai un décallage avec mon pointeur de manettes et il ne rép...
Missing "Prototypes" Filter in App Library
Hi everyone,I am trying to experiment with an application in Meta Spark Studio. I already have a developer account and my headset is in developer mode. I have no problem uploading AR/VR test files from Unity. When I try uploading files via Meta Spark...
Purchased games not showing up in library
Hi, this appears to be a common question but I'm still stumped. I just purchased a Quest 2, along with five games/apps. I then downloaded the oculus desktop app so when my Quest 2 arrives It would be installed already. Now the problem I face is that ...
Air link not working
From yesterday to today the airlink simply doesn't want to work... I've already checked the router, the internet, disabled the firewall, checked the computer update, the headset, the video card, I've reinstalled the programs, I've formatted the heads...
Controller
My friend's controllers sometimes fly to his barrier and he can't move or do anything and we don't know why. It happends randomly when we are playing. Can somebody please help us?
Golf + game purchases lost
I have lost the course purchases I had loaded on this app. How do I retrieve them
cant install beat saber
for some reason i cant install beat saber and i tried the solutions on here https://communityforums.atmeta.com/t5/VR-Experiences/beat-saber-wont-download/td-p/955317#:~:text=If%20you're%20still%20having,open%20a%20support%20ticket%20here. and it didn...
Resolved! Party features not available on quest 2
I was recently playing ghost of tabor on my quest 2 .when all of a sudden my friend couldn’t hear me in the party. I restart my quest says there’s an update I updated it then my quest on then when I go to start a party it says party not available on ...
