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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2705 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Switch Rift to Quest 2?

I've been using a Rift CV1 for a long time now, and recently got a new laptop to run it on.The new laptop I got is the MSI Gaming Katana GF66 11UC-011NL, which has a NVIDIA GeForce RTX 3050, and a Intel (R) UHD card and they are BOTH unsupported. I d...

My Left Controller Is Having Issues Tracking.

About a day ago I was playing Beat Saber but I noticed that my controller battery was low, I replaced the batteries with fresh ones but then my left controller started having issues tracking, I've been looking everywhere but I can't find a solution t...

akqle by Honored Guest
  • 667 Views
  • 3 replies
  • 0 kudos

Quest 2 Controllers

I need to get some new oculus quest 2 controllers, my right controller broke just after ONE MONTH of use… I need to order a new controller but they’re never in stock.

JoooshD by Explorer
  • 248 Views
  • 1 replies
  • 0 kudos

Binoculus edges on Oculus Quest 2

I've been playing the oculus quest for quite sometime now without any issue so far.. but after letting my friends play yesterday, today I notice a difference when looking through the VR.. I am now able to see binocular black edges which kinda affect ...

Azwee by Honored Guest
  • 439 Views
  • 2 replies
  • 0 kudos

its april of 2022

wway does my store say its still coming out soon when its like 2 years aater release date i was tryna play it hopefully someone can help me resolve this hear horizon worlds may actually be fun i only have had my quest 2 for 3 weeksand heard the store...

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oculus pattern forgot

ive been locked out of my oculus for 2 weeks now and i tried everything and nothing has been working and i do not want to factory reset it.

Applab stuck at uplaoding

When I try to upload an app on ODH it stays stuck in uploading forever and never tells me anything or finishes. Does anyone know how to fix this? This is the error I see in the ODH Log file!  Thanks

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"Apps Not Found/Not Purchased"

I've had Oculus account prior to Quest2 (Rift) and FB buying Oculus. I guess a good year or so ago, we bought a Quest 2, and then I had to reactivate my Facebook account to get things all squared away since it was going this way anyways. I tried to r...

Changing Admin

I bought a second device for my and I’m trying to log on to hers as admin to turn on app sharing. I reset the device and even though I’m logged in the device is not showing me as admin. It just says “owner” without a picture and I am unable to add an...

I cannot add payment

I bought a vanilla pre paid visa gift card to get kingspray graffiti and when I went to add the giftcard it said unable to add payment method I tried with different devices different gift cards and even paypal and it still does not work

Why cant i log into oculus on my phone using facebook

For some reason on my phone I tried to log back in oculus because it logged me out for some reason and when I tried to log back in with Facebook it just kept on loading I tried restarting and tried reinstalling it and tried uninstalling it and restar...

unlink facebook

I bought an Oculus quest 2 for my nephew and I need to link it to his Facebook and not lose the game purchased. How can I do this?

aceash356 by Honored Guest
  • 719 Views
  • 1 replies
  • 0 kudos

My Oculus Quest is acting up.

Whenever I put on my Oculus Quest it just shows me three dots and nothing else. I can't power it off, I can turn it on or do anything with it. Does anybody know what to do?

Zenith account

I am trying to create an account for Zenith. Every time I fill in my information and click login, I see a loading screen and then it just returns to the form and nothing happens…. I’ve tried multiple usernames and passwords and even emails it won’t l...

Cupkeeks by Honored Guest
  • 423 Views
  • 1 replies
  • 0 kudos

Replacement Controllers …. Good Luck!!!

Better hope you never need a replacement controller because your screwed if ya do. It’s absolutely ridiculous that it’s this hard to get a replacement controller. I lost my right controller during a move almost 2 months ago now and cannot get a repla...

Simsinga by Honored Guest
  • 639 Views
  • 2 replies
  • 2 kudos

app sharing difficulty

This december my cousin got an oculus so i turned on app sharing through my account. Now id like to make another account on the oculus and i cant app share because its already on my cousins account. How do i deactivate app sharing with his oculus if ...

Headset

All of a sudden, my headset will not take a charge. It's brand? med neW

hmack702 by Honored Guest
  • 190 Views
  • 1 replies
  • 0 kudos

Forgot password asking for one.

I set up an account for my husband and can’t remember the password. It asked him to link his profile to his FB account, but can’t verify because it wants him to login to Oculus account in which we don’t have the password…

the internet on my pc stops working when i activate link

every time i try to play something on my quest 2 using the oculus internet link on my pc it stops working until i remove the link cablei've searched a lot and i've never seen anyone with the same problem, even so i tried everything and nothing solved...

vovolch by Honored Guest
  • 177 Views
  • 1 replies
  • 0 kudos

air link

Himy oculus app on pc dont show air link on beta how i can add it? would you help me please.

karenxxx by Honored Guest
  • 245 Views
  • 1 replies
  • 0 kudos

I dont know my oculus password login

When I click forgot password it tells me to put in my email so I do and it tells me to use FaceBook login so I do and it ends up being a loop does anyone know how to fix this

Mcmicy12 by Honored Guest
  • 708 Views
  • 1 replies
  • 0 kudos

Can't create account with Zenith: The last city vr

I just bought Zenith: The Last City on the quest 2. When I started it up for the first time, it says I need to register an account. I'm trying to do that. It won't register with the password I put in. It says I need to use a-z and 0-9. I did and stil...

Sgt.Yaggs by Honored Guest
  • 2670 Views
  • 5 replies
  • 0 kudos

Low Frames in every pc link game

I have a 3060, Ryzen 5 5600X, running windows 11, and I still manage to get <60 frames in games like Pavlov. I have tried messing with settings, changing resolutions, and changing max frame, nothing has proven successful. What do I do?

Cant add credit card and cannot pair with phone

I've been trying all evening to add credit cards to my account and it keeps getting an error message. I've triple checked all the info is correct. None of the forum responses have helped. I'm also not able to pair the oculus with my android phone. It...

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