Get Help

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! feeling ill after about 45 minutes. - Quest 2

Every time I play VR I get this ill. Like its warm on my forehead. I´ve tried to find other people with the same problem and some people say that it is about the weight and pressure on the front of the headset. I had a friend over once and he also go...

Won't pair

Hey we got this head set used and it won't pair

Resolved! "Breachers" Won't Refund!!

When "Breachers" was first announced, I pre-ordered it.After playing it for about 10-15 minutes, I unfortunately found that it's not my cup of tea ....So I try to refund it, and instead I get this notification .... What gives ...??Thank you.

Factory reset not working

Hi I need help with my headset I was going to factory reset it and then a message came up saying no commands with the android logo please help me.

Missing controller Oculus Go

Hi,I recently bought a second hand Oculus Go and it didn’t come with a controller. I’ve completed a factory reset and when trying to set up my account I’m getting stuck at the part where it wants to find the controller (of which I don’t have yet). Is...

Need to cancel a support ticket

I requested a support ticket for a new right controller then resolved the issue shortly after I need to close the ticket so I am not charged for it.

Problem with m facebook com audio there are no 3 dots

In the past, I've been able to download audio from Messenger, but for some reason there are no 3 dots to download audio on a message I have. I can hear the audio, but not download it.

Rift S issue

So i just picked up this rift S and i havnt even got it to work once. when i go to setup my headset it gets stuck at the 'headset sensor check' and it says 'sensors cant track headset'. I still havnt got past this and ive tried skipping setup and try...

Orientation Problem

The problem I'm facing with my Oculus Quest 2 is that, every time I look around, the display looks around with me. The screen jitters a bit, and in those brief moments it seems I can actually do something, but it just freezes to my view, not unlike t...

Help with VR

I need help

Having issues connecting to oculus

When I'm trying to open the Oculus app on my computer or phone or even my Quest 2 when connected to my home network (And yes I tried to talk with the ISP and I already changed 4 ISP since the issue started)Same when I'm trying to go to oculus.com/exp...

Help me PLEASE!

Hello! I purchased a Vanilla gift card for my son to buy a game he’s been wanting. However, I cannot add this to my wallet on the app. Can anyone help us out???

Returning an unused game past return window

Hello, I purchased a game, End Space, few days ago.I want to return the game and get refund. But, more than 14 days have passed since I purchased it.I played the game only for 15-20 mins.Is there any way I can return the game and get refund? Regards,...

i have a broken controller

hello i have had a broken left controller quest 2 for quite some time now but i have only just found out that i can apparently get a free replacement and i think that i still have a little warranty left since i purchased my oculus in December of 2021...

Peacock promo

When should I expect to receive my promo code for Peacock? I still have not received an e-mail for it yet. Is there a timeline we can expect for that?

Resolved! By the right eye you can see only white sometimes

A few days ago, only on some occasions the right eye of my meta quest 2 looks all white and I feel that the right cameras do not detect my right hand. My oculus are under warranty. How can I connect with the technical service?

Is this Meta research study legitimate?

So,I received this email regarding participation in a meta research study, is it real?Hello (Name)Facebook is holding a series of 60 minute research sessions on Tuesday, March 7th to Thursday, March 9th. We would like to do research and learn more ab...

$ to€

So I’m from Germany we pay with euro but I have referral link money and can’t pay with it because it’s dollars

My apps are stuck on install and queuing so can't play any games

One of my apps is stuck on install and others are queuing. I've tried everything suggested online and also installed SIDEQUEST to no avail. I don't want to lose all of my progress on my favourite games by doing a factory re-set. Please can anyone hel...

Resolved! Screen tearing after update but it only happens in games

So I just updated my oculus app because it had a black screen and the infinite loading dots when using link cable and airlink, but after the v49 update on my computer it has screen tearing when I open up beat saber in steamVR. I'm trying to find fixe...

refferal help

so i have redeemed a referral code but I haven't gotten any money I have checked the app on google pc still nothing I have added a payment method my credit card but is still haven't gotten the 30usd @MetaQuestSupport

Resolved! Battery life

Hi, new to the whole VR thing and Meta Quest 2 and only just received my Meta Quest 2. However, charged it last night to which it was fully charged this morning. Unplugged from charging, due to it being fully charged and come to use it several hours ...

I need help pairing my oculus

Casting to phone- having issues

Why isn’t my casting code working I put it in but it says it is wrong

I can’t pair my quest 2 to the app

В коньце покупки пишет "не правильный пин-код"

Пин код правильный(он у меня один) но все равно не подходит, может попробовать с другого аккаунта?

Never got beat saber for free?

So i bought my quest 2 forgetting about how you get a free copy of beat saber for buying a headset and i remembered. I have looked everywhere and found it needs to be done in the past 14 days of buying the headset but it has been past 14 days can any...

Right control won’t pair

My right control had worked fine after I got my oculus for Christmas, and when I went on the other day it just wouldn’t show up. I tried repairing on the app it won’t show up and the light won’t even turn on. I tried taking the batteries out and chan...

Connection between Oculus Quest 2 and pc

When I connect my oculus quest 2 to my computer, on the quest it says it is charging, but on the oculus app on my pc, its says that the headset is not connected. How could I fix this issue?