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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Everything sucks

Vr Chat doesn’t work Vr poker doesn’t work Horizons Venues doesn’t work Horizons World doesn’t work I mean you pay almost 500 bucks for something and everything is glitched it ain’t a good feeling. And before you hop on me about internet speeds they ...

Issue with Meta Quest 2 Guardian Set Up

I got my Oculus recently, and have played the Oculus in the past alike mine and have had no issues with setting up a guardian. However, when I go to set up my guardian I have a reoccurring issue of it letting me select Roomscale or Stationary, but th...

Meta quest app grey screen

When i first got the app on my phone it worked fine and i could go through the app like normal. Now when i open the app the screen just turns grey and i can’t do anything to use the app. I can cast to my phone using the app, but as soon as i stop cas...


Download speed horrible

Bought Quest 2 for Christmas for family. Been downloading 5 games since Christmas. There is no issues with my internet or wifi at home. I can download 50 gig in a few minutes on anything but the quest 2 Headset. Is the store that bogged down still? M...

tomkym by Level 2
  • 1 replies
  • 0 kudos

Quest 2 not syncing videos over 15 mintues long

I've noticed over several occasions that my videos recorded on my Meta Quest 2 that are longer than 15 minutes do not have the sync button. All videos under 15 minutes all can be synced when my sync is turned on but not 15 minutes or over. I've tried...

Cant get into horizon worlds

I can’t access Horizon Worlds at all. I can load into Horizon Worlds fine, it’s just when I try to enter any world i’m told “You are unable to travel.” I’m located in the USA using the Meta Quest 2 Headset.

Samsung Galaxy Gear VR

Hi, i have just brought the above item however it is saying the device needs an update however it will not let me log into the Meta App, and it also keeps saying 'no internet'. No issues with my internet, i can i set this up to update if its not even...

"Black screen" Oculus link on laptop

Hello! I'm trying to launch oculus link on my laptop, but a black screen appears in my VR. I tried to disconnect the built-in graphics card from AMD. It helped, but basically all the games started to lag terribly. There is an RTX 2060 card in my lapt...

Quest Pro stuck on Device Setup is Complete

I setup and paired the headset with my phone app but I am stuck on the screen for "Device Setup is Complete". I tried clicked the Oculus home button (right controller) as instructed but all it does is recenter the screen and activate the guardian sys...

k1290 by Level 2
  • 4 replies
  • 1 kudos

Resolved! Mic not working

Hi, we are new to meta quest. Struggling to get the mic to work. So far we have rebooted the device, checked mic tab and app settings to ensure the mic is on. can you help please

Factory Reset not doing anything

I have been trying to Reset all my data on my Meta Quest 2 and have no apps installed but whenever I finish my Factory reset I still have my apps with my data attached

Unable to connect PC with Air Link

Hey there,The Quest 2 wasn't able to connect to my PC!It says "Not connected" underneath the PC that I just connected moments ago before dinner. Before that I was playing Alyx and got a recording and shared it to Facebook, it does said it will notify...

Pairing problems

When trying to pair to my phone it just shows device locked how do you fix this without factory resetting because there has been issues with factory reset and I don’t think I can trust it .


Quest link lagging when the game is on fullscreen mode

Hey, I’m having a weird issue here. I don’t know why, but when a game is on fullscreen mode (Oculus pc app game or steamvr game) the link connection starts lagging a lot, I have been looking the oculus debug tool’s HUD and I’m sure that the problem i...

WofFo.o by Level 3
  • 3 replies
  • 0 kudos

Oculus Quest 2 Charging Port Pushed In.

This is the 1st time it's happened but before I went to bed last night I plugged in my oculus as usual and I wake up in the morning to find its only at 67% and the charging port itself is pushed into it's socket. Is there a way I can fix this on my o...

Delk518 by Level 2
  • 2 replies
  • 0 kudos

No Beat Saber redeem code email, notification

My brother and I were gifted Meta Quest 2 for Christmas and he was able to get beat saber for free straight from the headset. However, I never received an email, notification on the VR headset, or anything on the app. I have already checked my inbox ...

Nvidia drivers incompatible with Oculus-app?

Hello there, I got a RTX 3080 and a Meta Quest 2. Windows 10 and latest drivers/updates/software. All was fine until the installation of the oculus-app. I want to connect the Quest 2 via Air Link. So I installed the Oculus-App. Now my PC restarts or ...

Still have not received notification for free Beat Saber

My family got two Quest 2s for Christmas and setup two different accounts. The first one got the notification for free download of Beat Saber almost immediately. My account has not received this offer. I sent a personal message to support for help bu...