Side panel broken

The side panel that hides the speaker and attaches to the head strap broke. So I can't attach a head strap anymore and the speaker is exposed. Also, the thumbpads and the controllers don't work properly. According to the website, the warranty has exp...

I cant purchase anything on my vr

When I would put in my credit card on my oculus/ meta quest 2 it wouldn't work, but when I would put it in on my brothers oculus it would work. It has been doing that for at least a year and I dont know hot to fix it.

Right controler not tracking bit buttons work

Hi I already sent a bug report thing but its getting quite annoying so a few days ago right controler was working alright next day it starts bugging it would work for 2 min then go somewhere ramdonlm then now it's not on at all buttons work but no tr...

Air Link Connection Issues

Air link is not registering my pc whenever I try to connect, but it will link with a cable fine. I also don't have a troubleshoot option to see what metrics I am missing. I have connected to the same pc a while ago and all drivers are updated. Any in...

I cant find the email to my acc

I have a lot of emails and i cant find the email to one of my accounts that i made a purchase on! I know the name of the account, and likely the password, just not the email! Is there anyway to find an account email with just the name?

My controller is really broken-rings

My controller is broken the rings cracked and now the sensors are broke they won't track and if I love anything but super slow they disconnect. My friends said if I came to y'all that you guys would help me out they said that y'all would give me a ne...

My Oculus Quest 2 headset won't connect to the Oculus app on my phone

There was a problem with connecting to a computer, I solved it by resetting the software settings on the helmet and phone. Then I entered the code from the headset into the Oculus app on my phone and got an error "The headset is already associated wi...

My oculus quest 2 is not pairing with my pc

I did everything i can. I restarted my oculus and pc, i uninstalled the oculus app on my computer. I watched youtube videos and tiktok but nothing seems to work. My problem is my oculus quest 2 not pairing with my pc via air linked and i know everyth...

Quest 2 won’t load, social platform stopped working error message

Oculus won’t load - message pops up saying social platform stopped working and oculus systems stopped working. Tried factory reset on headset and phone app. It just keeps shutting down and starting again with the same messages. Help please 

Store keeps stopping

Hello, I open the store, I can click on a genre/games for example but when I click on the game banner, it just makes a click sound and I get a “store keeps stopping” error message. I can’t purchase any games. Any ideas what could be a solution? thank...

air link problem

whenever I try to connect my pc to air link, I press pair and nothing happens whatsoever. I've factory rebooted my headset, computer and also updated my headset.

Untimely movements to the right of my quest 2

Hello, I currently have a very nasty problem with my Quest 2.In all games where movement is possible, (Elite vr sniper, Saints & Sinners, etc.) my Quest 2 moves to the right on its own. Which is extremely disturbing after a while, I have to stop play...

Two games dissapeared from my library

As the caption says, today I went on my Meta Quest 2 and found that both 2MD Football and FNAF Help Wanted were both missing, and when I went to the shop, I now have to buy them again.

Oculus Rift main screen resolution forced to 640p

Hi,I've bought a second hand oculus rift. Managed to set it up and get familiarised with the controls/demo's.The next day when turning it on, I only get black screens whenever I start an oculus application.I uninstalled (removing al the ocumus folder...

No refferal credit

Me and my friend have not received our refferal credit and it's been 8 days it that normal?

Additional user

I am the admin on our oculus account. We want to add a second user using email and pw. Do they need to have the oculus app and their phone present to add as a user??’ Thanks. Trying to simplify.

Quest 2 not being able to pair.

Hey my oculus quest 2 was working perfectly fine a while back, but one morning I was ready to play but for some reason after the update it wouldn’t open to the main page and would stay stuck on a black screen or a meta quest logo loading screen. I’ve...

visuals

When Oculus link is enabled there is a kind of transparent ghosting that moves with my head as I turn, it is very obvious and distracting, video drivers are updated, new link cable from Kiwi , reset the headset, I went online and others were having t...

My 30 dollar referral dosent show

So my little brother referred me and I accepted and it said it would show once I activated my account but it hasn't pls help.

cant play games

I haven't played my meta quest 2 in a long time, and it logged me out and I can't log back in and it tells me to enter in a code when prompted but i do not get prompted to enter in a code, can someone explain how to log into my quest 2 and play games...

New quest 2 included games crashing.

I am having crashing problems with the First Steps game crashing. I have owned my Quest 2 for only one month. I have factory reset it twice as well and same problem happens. Any solutions? Or do I have a faulty headset? Please help.

Space for Quest Link

So I am trying to download the Quest Link so I can connect my Quest 2 to my laptop. However I keep getting an error message whenever I am trying to download the software onto my laptop. It keeps saying that there isn't enough space on my laptop for i...

Menu disappears instantly

Idk if it started after an update or anything, but the in game menu disappears as soon as the starting area loads and I can’t get it to come back, I tried launching applications in the phone app but all that happens is the see through mode or whateve...

Games stop installing

I’m trying to reinstall stride, and everything is fine up until about 1 gb in, and then it stops for no reason every time. It’s a 4.2 gb install and I have 50 gb to spare, so it’s not a storage problem. I don’t want to do a factory reset but if I hav...

Quest pc app

I downloaded the quest pc app so hopefully I could play some games through my pc to the quest. But when I try to login it says I have put an incorrect email or password every time. I am sure that it is the right password so what is going on. I delete...

I need help, the bar that holds the top part of the strap broke off, and i dont know how to fix it