Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Stuck on boundary page

My oculus won’t let me out of the create boundary page. It keeps going back and forth from room scale to stationary but won’t let me choose one. I’m stuck in this create new boundary

joimprove by Honored Guest
  • 1 replies
  • 0 kudos

Uninstall will not work on Blades and socery

I tried to install blades and sorcery on my Oculus to and the install failed and it will not let me do the uninstall it comes up saying failed can you show me please give me an insight on how to correct this problem. Do I need to do a reset on my ocu...

How to dissable wifi on a quest2?

I doesn't want to use 5g wifi on a quest2. This tech scaried me.To much near my head. I'm worry about possible brain cancer.I want to know how to use quest2 by wire, without 5G wifi.How to disable this horrorible 5g?

Air Link has to re-pair every time I switch profiles

Hey there, Just wanted to confirm if it's normal that Air Link has to be completely re-paired every time I switch profiles on my Quest 2 headset. My expectation is the device would be paired and remain paired even when switching back and forth. Would...

Watch ITV in the UK

Hi Is there a way to watch ITV within the UK on Oculus Quest 2? Anybody know? Thanks

sir.kelch by Honored Guest
  • 1 replies
  • 0 kudos

Referred during $60 referral promo but only received $30

Hi. I referred another user in December during the $60 referral promo. He received his credit within 24 hours. I knew mine could take up to 30 days so I wasn't too concerned. I had a notification that I received my $30 credit for referring him. Why o...

Dendriite by Honored Guest
  • 1 replies
  • 0 kudos

Limited internet

I can’t play anything it just says limited internet . What’s going on it’s been 3 days

Muava by Honored Guest
  • 2 replies
  • 0 kudos

Games unresponsive on quest 2

Ok so just a few days ago I purchased blades and sorcery for my VR headset and I tried to download it but it says retry but I try to click retry and nothing it won't respond to anything that I do I have restarted the headset restarted the Internet ro...

Locating Wishlist

New to Oculus ( Quest ).I'm looking for games for my son. I'm using a laptop, not a phone, and not the headset. I've clicked some games to "Add to Wishlist" and then I see "Remove From Wishlist" what I'm not seeing is VIEW THE WISHLIST.Now I'm assumi...

oculus quest two link cable

I am trying to connect my oculus to my pc, so I got the cable and I'm trying to download games, but it won't let me. it's not a storage thing so I have no clue. please help.

Oculus discount code

The Oculus30 discount code isn’t working for me when it worked for all my friends? I’m not sure why it won’t work but I would like to get another game please!85 would be great if you can help me out with this discount for it. Thank you so much, take ...

arsy-khan by Honored Guest
  • 2 replies
  • 2 kudos

Search bar not popping up in oculus mobile app.

When I go to the store page in my oculus app and try to search something up I can't because the area where you would normally type isn't showing and when I tap there my keyboard will not pop up. I have tried force stopping the app and even completely...


Facebook email

I changed my email on that is the same as my Facebook. The original email was an old one that I still have access to. But when I turn my oculus on it asks me to log into Facebook with my old email it will not let me change it. I have resta...

I need Help with the Air link storage locations.

So im trying to play asgard's wrath on the oculus pc app, but i cant figure out how i can change my locations to make it fit. Even with 256 GBs I cant play it.. Might Be a high storage game on my base Oculus but idk. I just cant play it right now.

Connection denied

When i try to downloadCannot reach site Connection denied by securecdn.oculus.comFinally i download OculusSetup.exeBut when i try to install:Cannot reach site Connection denied by securecdn.oculus.comAntivirus: OFFFirewall: OFFWhat can i do?

ceciaman by Honored Guest
  • 2 replies
  • 0 kudos

Head movement/Tracking stutter

Hello, I buyed a Oculus Rift (the normal thing you know) i already haved one 1-2 years ago and it was finebut know i have the problem that when i move my head to far the tracking get a lag or something so that if i dont stand still and only use light...

akayaya by Honored Guest
  • 1 replies
  • 0 kudos

oculus rift s not connecting

Hello I have been able to run my vr games very smoothly for the past year now but, out of no where it will not recoginze my device. I have tried: Uninstalling and reinstalling.Deleting Files and ReinstallingRepair set upChecking for drivers to update...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Can’t start games because controller keeps stopping.

I’ve been trying to launch games and I get a black screen that says permissions controller keeps stopping. I read on a forum that a system update should fix the issue. When I go into my settings I am not able to update it just says downloading. It ha...

Frizells by Honored Guest
  • 1 replies
  • 0 kudos

Airlink setup not working for wireless

I bought a Quest 2 last week. It is all setup and working fine. I now want to try the Airlink function so I can play some of the games I bought for my original Rift. PC is an i7 with 2070 gpu, 16 gigs ram and VR ready, ran my Rift no problem. I am ha...

Horizon Worlds, Stuck on tutorial

 Any help appreciated, I downloaded HW today, went through the intro and learned about the wrist menu but when it tells me to click on the welcome world all is see is a line of text in a red box saying about unable to render. Any ideas.


Slow tracking of Quest 2 Controller

Hey.Is anyone else having their Quest 2 controller is slow on tracking sometimes, I didn't notice it at first, but as I ramped up the speed in games like Beat saber, I see the tracking being wrong sometimes.. my saber will "bend" if I do too fast mov...

Wuggie88 by Honored Guest
  • 4 replies
  • 1 kudos

Resolved! Oculus Controllers visible in Alyx using Air Link

Air Link is working fine, except for an issue with HL Alyx.I see the Oculus 2 controllers over the gun and hand.If I use the link cable I don't see the controllers so I can conclude its not a setting in Alyx.Any tips would be very much appreciated..

App Bundle Discount Refund

I recently purchased the Simulator bundle. I had already owned Job Simulator and there was a note at the bottom that said I would be discounted for the game that had already been purchased. When I went to checkout there was no mention of any discount...

Critter3 by Honored Guest
  • 1 replies
  • 0 kudos