Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 75 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Link would not work on Windows VM

I am running a Windows VM on a MacBook Pro to run Oculus Link and use my Oculus Quest 2 but the Oculus app would not detect the VMware Graphics adapter. VM Graphics Spec -Device Name - VMware SVGA 3DManufacturer - VMware Inc.Chip Type - VMware Virtua...

Saphira25_1-1614464931325.png OculusLink.PNG
Saphira25 by Honored Guest
  • 3 replies
  • 0 kudos

Left Thumbstick drift

The thumbstick on my left controller is working oddly. When I try to move forward it causes me to either stop or to run backward. I have removed the battery for an extended amount of time as well as replaced the batter and it continues to have the is...


my right controller is broken after not playing for 5 months is there anything I can do or do I have to just buy a new one?


My right controller isn’t showing on the vr I changed the battery and did the pair thin and the light wouldn’t blink but it still said it was paired can you help me?


Does anyone know if you can track your Oculus Gene 2 from your account or something like that because mine was stolen and I have no way to find it and the cops aren't much help either any ideas

SEP609 by Honored Guest
  • 2 replies
  • 0 kudos

Visual Artifact when connected with cable

hello I'm experiencing this problem since first day of using, when connected with the cable with oculus software or with airlink in many games for example Flight simulator 2020 i experience visual artifact usually double frames or lines similar to a ...

YouCut_20220811_01355032h4_Moment.jpg YouCut_20220811_013550324_Moment.jpg ezgif-2-8c3e4cba64.gif
jfox2 by Explorer
  • 7 replies
  • 0 kudos


I ordered 2 games for my son. I was unaware that I needed to enter his email. My card has been charged but I cannot access the games. After he told me to use his email, I reordered the games and he has received them. I am old school and thought the o...

Need refund

I recently purchased 2 games for my son but unaware that I needed to enter his email address. My credit card has been charged. After he told me to use his email, I reordered. I now need a refund on the initial order.

Oculus Quest 2: Freeze Frame or Dropped Frames?

Been recently trying to play any game on my PC with the Quest 2 using the official Oculus Link Cable, but my frames dropping crazy despite having a 2080 Ti with plenty RAM and a pretty good CPU too. I checked my debugger and seen this error:Code: -61...

kleyna by Honored Guest
  • 4 replies
  • 0 kudos

oculus quest 2 left controller doesn't work

So i was playing on my oculus and i changed my battery with a good one and it just stopped working there is no light or anything please message me at if you know anything about this

Crat1002 by Honored Guest
  • 1 replies
  • 0 kudos

meta quest 2

Hallo, I connected quest 2 to wifi and iPhone but when I press the oculus button I will not be connected to the main menu, what can I do? The display shows only press the oculus button.

Resolved! Terrible sound when playing MSFS 2020

Sound is good when using the oculus Quest 2 internal games or watching You Tube. But, whenever I activate the VR on the MSFS 2020 the audio is terrible. Installed the latest Quest2 software and updated all the audio and usb drivers.Please help.

Golem5 by Explorer
  • 7 replies
  • 0 kudos

Which angle is Quest 2 sensors blind area?

sorry, I am Chinese. My English is not good. 我想了解Quest 2的感測盲區(角度範圍)。例如當控制器或手擺放在哪裡時,Quest 2就會感測不到? 我想知道準確的可感測角度,(垂直的和水平的),但我都找不到答案。 在網路上只有FOV的資訊,但沒有感測區域的,還是這是相同的東西?

螢幕擷取畫面 2022-08-11 075712.png
a22374520 by Honored Guest
  • 2 replies
  • 0 kudos

Disabled account

My facebook account was hacked and has now been disabled. I got an email from oculus today to say my account has been suspended as it was linked to the fb account. How do i contact them as it wont let me log in on the support due to account being dis...


I want to refund the game, but it won’t let me through the app, the game won’t even load up and I want to get my money back, is there another way to ask for a refund?

Can’t connect my quest 2 with my computer

I’ve been trying to link my quest 2 with my pc but it keeps searching without finding it. They are both trying to find each other but can’t. I have the oculus usb-c cable plugged in a 3.1 usb-c port.

Zurklas by Honored Guest
  • 3 replies
  • 1 kudos

Glitching saga continues!

Still havent managed to fix the screen tearing / glitching on left eye...Talked with support after submitting a ticket - which was like talking to a indian call center hahaha! They later just closed the ticket when their support manuscript ended.PC s...

4445.png 213123123123.png 1.png


I bought Warplanes:ww1 fighters and played it for about 30 to 40 minutes but decided I didn’t enjoy it as much as I thought I would.I have been waiting for 8 days for my refund but haven’t received it.

quest2 syncing

So, I saw articles about how to sync and I've tried them, but there's a problem. The button used to sync isn't there I can't sync if there's no button, is there any way I can get some help?

Oculus airlink blue connect button greyed out

I know my pc can handle vr because I used benchmarks and also yesterday after some issues I was able to play a game and everything worked. Today when I try to connect to my pc I have oculus app open on my pc but when I'm trying to connect on my quest...

Remote Desktop JavaScript error

I've installed Oculus Remote Desktop in order to use it with Horizon Workrooms, but whenever I attempt to run the application I get the error:'A Javascript error occurred in the main process' I'm running Windows 10, and have tried all suggestions I'v...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Solution Authors