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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Meta Quest app not pairing to headset
Recently the Meta Quest 2 App cannot connect to my Meta Quest 2 headset rendering the headset unusable. I tried re-adding the device through the app using the 5-digit code, but still receive the error "Headset Not Found".I did all the recommended bas...
no 'plus' sign to add a new headset on app
Hi, just bought a new Quest 2 headset, trying to add it to my existing oculus account but the '+' that should be an option to add device is not there. I'm wondering if if has anything to do with the fact i've just 'deleted' my oculus GO headset and i...
Rift S cable faulty?
Meta support has asked me to RMA my RiftS headset(only and not the cable) and offered me a refurbed unit in exchange, BUT I'm convinced it is the cable that is at fault ie my headset works perfectly with a friend's cable... I've explained this to the...
warping in the headset while using airlink
When I connect to my computer using airlink I get a weird warp effect on the right side of my vision which is very noticable. I have already updated both the software on my coputer and my headset and even used the installer to repair the software on ...
quest 2 will not link to pc over cable
2 or 3 weeks ago i tried to connect to my pc with a cable (not the official one, random one from amazon) and it worked completely fine. now since a few days ago and still as of right now it will not link to my computer no matter what i do. i've enabl...
device turning on a grey screen and not going off it
I know that a while ago my proximity sensor broke on my quest, i could still run it as it wouldnt turn off instantly and it would give me enough time to allow the ability to sideload so i could disable the proximity sensor, today when i went on it it...
different account, old account has a new phone number and now i cannot verify my old account
I have a account linked to my headset, the username is cxyptickitty, i got logged out of the meta app and had a ebt phone number linked to it, my eht phone recently got a problem with the sim card so i got a new phone and new number, and now i cannot...
Serial number
I have an oculus quest 2 I bought at bestbuy. Why is it not showing on the quest website when I log into my account
Application and graphics card problems
Hi, I have two graphics cards in my computer. One is new and runs most vr games on ultra settings with no problems. The other is an old 20 year old card to support an additional monitor. The Oculus app every time I turn it on for some reason instead ...
I can’t buy games
I bought an Oculus Quest 2 and that day I bought Beat saber the next day I could not buy the application for money but free ones could and it lasted for a month, this is what the error looks like - In your region, the ability to make new purchases is...
my meta 2 controllers won’t connect
Both controllers were fine then one day just stopped connecting/working, please help.
White light stays on after update.
I upgraded the Oculus 2, to the latest software version. Now the white light stays on, every time I try to turn it off. It's eating away into my battery. Turning it on is proving to be a pain too. Yes, I have tried the "Press power off and volume dow...
Real VR Fishing not working
Does anyone know why I keep getting kicked out of the Real VR Fishing?I’ve played 3 times and it keeps closing without any warning. Any suggestions will help and thanks in advance.
My quest 2 won’t connect to my phone
I have tried all of the fixes and none of them work I factory rested my quest 2 bc there was a glitch in rec room and I rwached out to the support team for rec room and they told me to factory reset and when I did I couldn’t connect it back to my pho...
Problem with computer screen in the quest 2
Hi,I bought my quest 2 recently, and so i connected it to my computer, i have the screen of my computer in the headset but every times i target it with the controller the screen is black and if i target outside the area of the pc screen it is all fin...
Resolved! Not working
When I turn on my quest it keeps turning black and then it turns off and I’ve been researching it says to reboot it I’ve done it countless times and then it says to factory reset so I do that and it still does the same thing
Im stuck on a black screen
My screen stays black no matter what i try. Ive tried to hard reboot it but it just turns off then turns back on. And ive tried to factory reset it but it also doesn’t work. If anyone has had this issue please tell me how you solved it.
Oculus 2 Left Controller Glitchy
I recently began having trouble with my left controller staying connected while playing games. It will randomly disconnect and reconnect. I've unpaired and re-paired the app controller and done the factory reset (on the headset). What's odd is that w...
My oculus ticket
Hey I keep trying to help my friend get his deleted account back but when go get the oculus support ticket it keeps saying what do we do help please
Gorilla Tag Update
I have two accounts, neither can get into any code during the game since the update (pressing enter, nothing happens). One account reset back to zero (beginning, lost everything). What can we do to solve this? Did we do something wrong?
Can’t get into my vr
I forgot my password to my account and I had to fabric reset my headset. Now I need to connect it to my phone app but it’s still connected, so I can’t connect it. I tried to restart it and got stuck in the bubble world with nothing to click
Quest 2 remotes not working correctly
I’ve been having a problem with my quest 2 remotes for a while where the stick drift was terrible so I adjusted the dead-zone and tried a multitude of ways to fix it. It seemed to have worked for a while with a slight stick drift however recently bot...
I log in my account in the web but unable to get access for desktop app.
I don't get access to desktop app for oculus rift
Eye adjustments
My eye adjustments will only go from 1 to 2. It will not click the three is there any way to take it apart or see what the problem is?
2 Oculus sets and 1 won’t pair
I purchased 2 oculus sets. One paired without incident; however, the other set is listed in my account but won’t pair. Lists the code and won’t connect?? Please help. This has been an issue since January. TIA
Meta quest for business requires 2 accounts
My Oculus Quest 2 which I bought in 2021 and used with no issues suddenly requests for business accounts which I don’t have what could be wrong please
Help needed! New to VR I shook head (itchy) then the vision not the same
I was itchy and shook my head during death match and then the view went messed up and I have black border . Doesn’t seem as close and some visuals are cross eyes please help
What to do if my left controllers tracking isn't working.
I was playing one day and I accidently hit my table with my left controller, now my VR tracking isn't working properly and I cant play the games I love playing. What should I do?
Air link stopped working
Hello people,I don't know why, but after a little break of two weeks, it seems I can't connect my Occulus quest 2 to my computer with Airlink.Nothing really changed for me, same computer, same config, same everything, but now, Airlink doesn't Work An...
