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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Pin Not Working

Every time i try to purchase a game and enter my pin it wont work ive tried resetting the pin like a million times but it just wont work

Ax3l27 by Level 2
  • 2 replies
  • 0 kudos

Resolved! Oculus account after jan 1.

Hello. I bought the oculus CV1 back in the day and have an oculus account linked to my email. Recently I got a message from you stating that it would stop working and read through some answers where it was stated that the oculus account will continue...

Strange Visuals staying on my Oculus Quest 2s Lenses

Hello,Over the past few days I have noticed that certain visuals will almost burn their way into my Quest 2s visuals, (For instance, I currently see the "Room is too dark for movement tracking" lady who appears when a room is too dark, on my screen. ...

Woobyz by Level 2
  • 2 replies
  • 0 kudos

"Not everyone can message this account"

I've searched it up countless times. No resolution to this issue has ever been found.I've rebooted. Re-connected. Etc.. etc.. Can't follow. Can't message. Can't friend. Privacy turned off. I'm not blocked.What's the issue?

Lost redeem code

I recently bought the meta quest bundle that comes with Beat Saber, and Resident Evil 4 for christmas, but I had lost the code for Resident Evil. Is there any way that I can still redeem the code?

Oculus quest 2 not pairing to Oculus app

I have recently got my oculus (dec 24), I wanted to pair it to my phone so I try and do it. The oculus code is showing so I enter it in to the app, the app is taking forever to pair with it. I'm not talking 5-7 minutes. I'm talking 10-20 minutes and ...

Resident evil

I just got my metaquest 2. I set everything up but when I went to redeem the resident evil that came with it, it’s saying that it has already been redeemed?

Cant login

Last time I used my vr it was still called oculus (I think), I lost an accessory I needed and ordered one recently which is why I haven't played. I set a pattern but forgot it and when I try to connect my phone to my vr to reset it, it won't connect....

Resolved! Refund denied

I have tried a refund of a package I just bought today and not played for more than 2 hours, I just opened the games and didn’t like them, but the app is denying the refund, can you please help?

No accest to game

Hi,Im buy a game and I have to access. I not get a cod and on occulars that game must be payd agen. Im confusion. How I can tego that acces to game. I GET BILL BY EMAIL.

Setup problem

Hello!I've bought Oculus quest 2 11th March and from this date trying to start using it. But it stopped on the step when set up is required. I see message that setup is required and since 11 March it shows 0% !!!! Quest2 is charged, tried different w...

Resolved! Will airlink work with 2 routers?

Hi! I have recently bought a quest 2 and been loving it. Currently im trying to use the airlink function and it does connect but its laggy as hell. I've come to find out the issue stems from my laptop being connected to the network via wifi (5ghz) an...

Parental controls invites

My son does not have a phone or Facebook account (he’s 12) - I want to enable parental controls but it requires him to send me an invite…. Is there another way to do this?

Referral program

Has anyone else had issues with the referral program. Seems like no matter how you follow using the referral program it never works for me. I have to reach out to support and seemingly provide everything from serial number to receipt for my friends p...

Resolved! Bone Lab not downloading

Hello, ww purchased Bone Lab yesterday and it isn’t downloading. We have tried to reboot, power off, turn off the Wi-Fi and nothing is working. It doesn’t even give the option to re-install or re-start and appears to be stuck. I know that factory re-...

Referral Code Not Going Through

I recently purchased an Oculus Quest 2 through my friends referral link and I've activated it, but nothing is happening, my friend hasn't gotten the option to claim it and nothing is happening even though I bought the headset through the link and I h...

Can't purchase a game as gift - error received

I've been trying for the past 3 days to purchase a few games as gifts and keep receiving an error message. "Unable to load. Please try again later."The sale is ending soon and I'd like to take advantage.

ljp724 by Level 2
  • 24 replies
  • 0 kudos

PIN reset issue

I forgot my oculus pin and I no longer have access to the email associated with my Facebook. Please help. I'm trying to purchase a game and I unable to do so. I didn't have this issue until after the resent update.

RE4 code not working

I purchased Meta Quest 2 bundle at target which came with Resident Evil 4 redemption code however I’ve tried multiple times and code not working says code does not exist Please Help

Referral Link Didn't Work

I purchased 2 Oculus Quest 2 for friends for Christmas. One of the referrals worked but the other one had already created his account and now gets the account has already been used. How can we get them the $30?

Beat saber

i got an occulus and it said i had beatsaber for free when i got the occulus but i cant find where to redeem it


Christmas Gift to my son: an Alienware Aurora Ryzen Edition R14 desktop and the link from Oculus. Now we are receiving an error message that the graphics card is not compatible!

Resolved! Problem with Quest 2 USB C wired connection speed

I successfully connected the Quest 2 to my PC using a USB C port. I tested the speed of the port and it recorded 2.6 gb/s. Games worked well. Then I get a notice that the connection would work better on a USB 3 port, which it is installed on. I did a...

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