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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 82494 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Facebook account merging with Oculus Problems

Hi,I've been having a problem for a while where I cannot gain access to my Oculus/Facebook account for my quest 2 which has many games I've spent money on getting. When I try to add the account on my quest 2, I get the option to log in with Facebook....

GlimOP by Honored Guest
  • 728 Views
  • 4 replies
  • 0 kudos

Help with playing nfl football

It takes me to the locker room. I can play practice game and I can only play offense and I have no play selection. I have to play what they call. And I don’t play defense. Am I missing something? Because this game is not worth what they charge if thi...

App Sharing

I’m trying to app share with another account but this account can’t install those apps. When I try to install them they say queued for a second and then stop. It’s not an internet issue and factory resetting didn’t fix it. I got it to work for a diff...

Cable connection and Air Bridge issue

Ok, I have tried literally everything. I tried using the air bridge and yet it just **bleep**s the bed and its light doesnt even keep on and flashes at most which means it some how fails its one job, I then tried cable and yet it just refuses to work...

Marnie444 by Honored Guest
  • 276 Views
  • 1 replies
  • 0 kudos

No download option - RE4

I bought Resident Evil 4 through the Oculus store on my web browser. I can see it in the purchase history when I have my headset on, but when I click on details, it shows the purchase price but it is unselectable. There is no option to download it an...

Can't get Meta Quest 2 Headset to sink with my phone

I'm very frustrated in trying to set up the Quest 2. I have tried everything suggested even a factory reset and I cannot get the headset to sink with my phone. It gives me a code to use but freezes up at that point. I have bought 3 games that I can't...

Anonymous by Not applicable
  • 246 Views
  • 1 replies
  • 0 kudos

Error when trying to do beat saber multiplayer or party

i have 2 oculus headsets that im both the admin on. My girlfriend uses one but has her profile under my account. When we try to play thru party or multiplayer we are able to load the game but within a few seconds everytime it will say theres an error...

Unable to purchase a game for a friend.

As the the title states I can't purchase a game for a friend. I click on the game (Alvo) then purchase as a gift and all I get is the 'Unable to load. Please try again later.'It's been like this for two days now, any ideas? I've already tried to purc...

Starcasm by Honored Guest
  • 3363 Views
  • 14 replies
  • 0 kudos

Both the mic and headphone jack stopped working

Since the last update my quest2 headset hasn't noticed me plug-in a pair of headphones and my mic hasn't been working along with the headphone jack issues. I don't want to have to factory reset my headset again to fix it even if I do there is no gare...

NFL pro era

So just a quick question.. I have purchased the Meta quest 2 headset and I’m wondering how I can play NFL Pro Era. Do I need to purchase it off the internet or when I receive the headset is it like an Xbox console or PS console and I can just purchas...

Cardo05 by Honored Guest
  • 376 Views
  • 2 replies
  • 0 kudos

Quest 2; Black screen, frozen cursor.

I’ve had this headset since February 2021 and this is its first debilitating issue. I don’t use it that often either but recently I’ve been getting back into my Quest 2. When I boot up my headset, I recieve the login chime and the meta logo. I then, ...

Lostar by Explorer
  • 921 Views
  • 3 replies
  • 0 kudos

Beat Saber not installing on 3rd account

Beat Saber won't install on the 3rd profile on my Quest. I am admin & my husband & son have their own profiles. I downloaded & installed BS on my profile no problem. Installed on my sons profile no problem. When I try to install on my husbands profil...

oogiesi by Honored Guest
  • 125 Views
  • 0 replies
  • 0 kudos

RE 4 Code Not Found for Meta Quest 2

The code to download RE 4 was not found inside the box but typed outside of the box is a message saying we should have received a code. How do I go about getting this code?

Blake3130 by Honored Guest
  • 291 Views
  • 2 replies
  • 0 kudos

Help!

I was having trouble setting my VR up and reset it all and also deleted the account from my meta account settings on my Facebook. I’m not tech savvy, my kids got bought this VR for Christmas. I assumed I’d be able to log back in on the meta account b...

Oculus Quest 2 Connected, no internet

When I try to connect my oculus quest to to the internet, it says that I am connected but it says that I have no internet. My router is perfectly fine and gives out good WIFI to all my other electronics. Please help me.

Black screen appears with Air link

Hello, We got some problem to use Air link with our new meta quest oculus 2. Only a black screen appears. (we manage to move the mouse on the PC from the oculus) We have connected the PC with a ethernet cable to the router. The oculus headset is conn...

fredand44 by Honored Guest
  • 5319 Views
  • 8 replies
  • 0 kudos

Resolved! Oculus account after jan 1.

Hello. I bought the oculus CV1 back in the day and have an oculus account linked to my email. Recently I got a message from you stating that it would stop working and read through some answers where it was stated that the oculus account will continue...

Insomnium by Honored Guest
  • 2365 Views
  • 17 replies
  • 0 kudos

Strange Visuals staying on my Oculus Quest 2s Lenses

Hello,Over the past few days I have noticed that certain visuals will almost burn their way into my Quest 2s visuals, (For instance, I currently see the "Room is too dark for movement tracking" lady who appears when a room is too dark, on my screen. ...

Woobyz by Honored Guest
  • 391 Views
  • 2 replies
  • 0 kudos

Lost redeem code

I recently bought the meta quest bundle that comes with Beat Saber, and Resident Evil 4 for christmas, but I had lost the code for Resident Evil. Is there any way that I can still redeem the code?

Clocktane by Honored Guest
  • 432 Views
  • 1 replies
  • 0 kudos

Oculus quest 2 not pairing to Oculus app

I have recently got my oculus (dec 24), I wanted to pair it to my phone so I try and do it. The oculus code is showing so I enter it in to the app, the app is taking forever to pair with it. I'm not talking 5-7 minutes. I'm talking 10-20 minutes and ...

Resident evil

I just got my metaquest 2. I set everything up but when I went to redeem the resident evil that came with it, it’s saying that it has already been redeemed?

Cant login

Last time I used my vr it was still called oculus (I think), I lost an accessory I needed and ordered one recently which is why I haven't played. I set a pattern but forgot it and when I try to connect my phone to my vr to reset it, it won't connect....

Resolved! Refund denied

I have tried a refund of a package I just bought today and not played for more than 2 hours, I just opened the games and didn’t like them, but the app is denying the refund, can you please help?

Nataivel by Honored Guest
  • 411 Views
  • 1 replies
  • 0 kudos

No accest to game

Hi,Im buy a game and I have to access. I not get a cod and on occulars that game must be payd agen. Im confusion. How I can tego that acces to game. I GET BILL BY EMAIL.

Setup problem

Hello!I've bought Oculus quest 2 11th March and from this date trying to start using it. But it stopped on the step when set up is required. I see message that setup is required and since 11 March it shows 0% !!!! Quest2 is charged, tried different w...

Lesya1991 by Honored Guest
  • 1961 Views
  • 7 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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