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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Plastic clip on headstrap snapped
On the elastic strap that goes around the back of the head are two plastic clips, to tighten it. One has snapped. Is it possible to get this repaired somehow? Or a replacement clip? Not sure how you'd get them over the strap tbh
Airlink isn't paring and taking a long time
i have tried many methods such as allow OVRserver through firewall, restarting my head set and pc, redownloading software but nothing seems to work when i try to pair to airlink for the first time, i usually use virtual desktop but for the current ga...
Erroneous "Meta Quest 2 Not Set Up" message
When attempting to purchase anything this message pops up we’ve tried logging out and updating the quest any and mobile. Is there anything else to try?
Beatsaber disappeared from my library and my headset
I purchased it years ago, and have purchased numerous DLC packs. Haven 't played in a few months and when I signed in to play, it was gone. I checked the desktop app, and it shows as if I never purchased it.
oculus link not working/not loading
I am experiencing issues with quest link with my oculus quest 2.I have a quest 2 that i have had for a really long time (pre-ordered) and have just now considered using it with link (cable), however if i try to start link i get a black screen in the ...
META QUEST 2 - Wifi disconnecting and reconnecting, sometimes not even letting me turn it on.
So I just got my headset yesterday and since taking it out of the box I am completely unable to use it in stand alone mode. When I first set it up it was fine, but since updating it when putting in the pin, I keep getting the cooling fan overheating ...
Resolved! Browser and Updates
Browser doesn't open WebVR videos anymore, no pop-up to view video.Browser is stuck in desktop view which prevents videos from playing, when I change to mobile view nothing changes but the video now plays but with only audio.Also is there a way I can...
Resolved! Air link connection problems
My air link sometimes work and sometimes doesn't and idk, why. Basically it doesn't connect to my pc and when it does it says some requirements are missing (idk which ones tough), i tried restarting the router, oculus app, the visor and the pc, switc...
Quest 2 is very broken
For some, stupid reason, my oculus is broken in more ways than one. Any help? 1. Gaurdian issuesSometimes I'll be doing literally anything after adjusting my gaurdian and setting my floor level, and it will randomly make my floor level 10 feet below ...
Resolved! State of a warranty
Hi, I would like to buy a meta quest 2 from someone, but I would like to know if the headset is still under warranty. Is there any way to do so from the serial number?
oculus airlink broken/wont connect
I have been running into issues when trying to connect my quest 2 to my pc recently, and i have tried everything.on my quest i can click pair, but the launch button is greyed out, and there is no option to troubleshoot, as said in the oculus guide to...
Can’t get into my account!
I have been private messaging to try and access my VR account. They have identified my email and suggest I change my password. The email address I registered with is no longer accessible. So I have gone through the process of entering my serial numbe...
Resolved! Cant get into boundary setup
I just got an Quest 2 headset and I'm trying to setup my boundary's, however when i click the button for setting up either room scale or stationary nothing happens, no menu pops up, no setup, just, nothing.this is fairly annoying as i keep almost wal...
Quest 2 controller joystick stuck in game but not irl
Its like stick drift The left controller thumb stick is stuck i can click it down but it just wont move
Game not showing
I purchased a game (Breachers) and I was playing it for a while the night I bought it and today I logged on and it wasn't showing up I reset my headset logged in and out of my account on the app and I checked the store and it does not say I own it I ...
Resolved! |SOLVED| Quest 2 Airlink not connecting to PC
Hello so i am currently having an issue where my airlink will not longer connect to my computer using airlink, Friday night everything worked fine and now its just not working, I have tried many things so far and was wondering if you guys have any id...
Games not showing in App Library
I just purchased Golf+. I played the tutorial and turned off my oculus quest 2. Once I tried to play the game later it’s not showing in my library and when I search it in the store it looks like I didn’t buy it. Any help fixing this would be apprecia...
Resolved! Unable to play PCVR games I bought; I want a refund
I have bought an Intel Arc A770 GPU, and there is no contraindication about Intel Arc not supported for Air Link in the Meta support. I figured this out only later, on non-official Meta forums and videos, which means that now, I cannot play any of th...
Car Mechanic Simulator
I purchased Car mechanic Simulator on 1/1/23 and the game does nothing. Can anyone help? I can see the garage and the game logo and that's it.
Resolved! Touch Pro controller will not pair (Quest2 user)
Current StatusThe right controller will not pair.The right controller is not present on the home screen immediately after startup.I have a Touch controller, and I can pair it with that one.It is in a state where it can be played on VRChat, etc. witho...
Resolved! oculus airlink
Been trying to get my oculus quest 2 to run steam vr but when going into the pcvr menus it lags so bad there is nothing i can do, my specs are, AMD RYZEN 7 3700X, 16GB 3200MHZ RAM, AMD RADEON RX 6600 XT
Support broke my quest 2, doesn't care (can't get past setup without two working controllers)
My right controller broke a month ago, I entered the serial number and got a replacement. All the while I was waiting for the replacement controller, I could continue to use the headset using one controller or hand tracking.I get the replacement cont...
Support ticket not showing.
Same message over and over again... no link"Din anmodning (7530194) er blevet opdateret. Hvis du har yderligere spørgsmål eller kommentarer, bedes du svare på denne e-mail."It says that my request has been updated, but there is now link to the reques...
Oculus Rift S crashing with TV Static
A couple of days ago I started having problems with my Oculus Rift S where it would make a loud high pitched beeping noise with a screen freeze, before cutting to black with TV static. I am aware that this is a known problem, however I am looking for...
Deleted sound device on oculus 2, cannot get it to reinstall
I was having issues with my oculus headset when using airplay and I deleted Oculus quest sound driver through device manager because I thought I could reinstall it and fix the issue. I cannot find a way to reinstall it after resetting my headset and ...
New Quest Pro Screen Glitches & Artifacts on Airlink
Hi AllI am in need of some help with my New Quest Pro headset as After Oculus version V55 I have been getting some strange display artifacts and colour bleeding when using it on Airlink. (Photos attached to show how sever it is)It used to work perfec...
oculus app notification messed up
I have an app on my Oculus that takes a while to load and it'll usually pop up "app not responding." And normally it would say closed app or wait. Normally I press wait and in about a minute it would load up the game. But Just randomly a few days ago...
I forgot all my information for my account
Hey Meta I know this is weird but I did the factory reset on my device and I forgot all my info though.@meta
cant buy games
So when ever i try to buy a game, i go to put in my credit card to get the game and it cant add my credit card I've tried 2 cards now, I've tried what YouTube says and tried it through the app. Still nothing will work
Completely black screen when using virtual desktop/laggy and unusable performance in quest link
I have tried factory resetting my pc and Quest 2, but there is still an issue with Quest link either showing me a completely black screen or, after I tried to fix it via graphics settings to set the OCVR file to power saving, a literally unplayable s...
