Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Bonelab Quest 2

Hi, trying to purchase Bonelab on Quest 2 but it keeps saying "invalid subscription" I'm not sure what this means and how to resolve it. Thanks

I can not add any payment methods

Oculus won’t take any payment methods. I even have a $60 credit on my account and when I try to use it it says it’s suspicious activity. When I try to add my PayPal account it says it can’t reach PayPal. I try to add my debit card it says it can’t ad...

Switch account

I need to remove my Facebook account from oculus and replace it with another account. How can I make sure the games follow to the other account?

JRizz16 by Level 2
  • 5 replies
  • 0 kudos

side effects and prevention

im a 30y0 man, my first time on a VR was with this meta quest 2. i wore the headset for maybe 20min tops just exploring the system and scenery, the game library and the main menu(no game play or movement) upon removing the headset i immediately had a...

Bonelabs will not download

I purchased bonelabs but I cannot install it due to this spinning blue loading circle. I’ve tried factory reset, signing out of my account and I’ve tried clearing space. None have helped me in any way. I’ve seen that other people on here have had the...

Region locked

I bought my Quest 2 in Texas, but setup the device in Costa Rica as I am on an extended stay here. Now "Region" is locked and some content is blocked due to this. I can't find the "home location" setting, nor whatever 'route options" is either... I t...

Login in

It lets me login to the meta up or oculus app on my phone but if I try logging in to the oculus it kids me out of Facebook or says that my email is wrong when I try to just use my oculus account to log in

Not turning on

Just got the oculus quest 2. Did the set up and played one game then it turned off suddenly. (It showed as 54%battery when started playing the game) i plugged it in and a red light started blinking. Could not turn the headset back on since. I left it...

oculus 4 business device

I have a oculus for business device I cannot update. I got sold it buy a wholesaler (ruder words available) on ebay my son 13 days too late to return 45 days ago now only just realised this and the guy won't take it back. it is a 128g quest 2. Does a...

Refund on purchase

Last night I bought Vader Immortal 1. Really liked it so I bought the other two. I was charged $9.99 for each game. Then I found out there was a special bundle where you get all three at (I assume) a discount.I can not find anywhere to request a refu...

Horizon world stuck on loading screen

Hey recently heard about horizon world and decided to give it a try, but when I go to play it. It’s stuck on the loading screen. All it says is “play horizon with friends “ and doesn’t load even tho I see the three dots trying to load. Any help or re...


Delivery is carried out from Europe or only from America?

MEDV3DI by Level 2
  • 4 replies
  • 0 kudos

I need some help

I used a referral code on Christmas when I made my oculus account and I still haven’t received my store credit. Can someone tell me what’s up?

1og4n by Level 2
  • 2 replies
  • 0 kudos


I just recorded something for my yt channel. I synced the clip. But when i want to see it in the oculus app it says i dont have wifi connection. And when i share it the clip wont play and its 0 seconds long. Help me please.

resident evil 4

oday i bought the oclus quest 2 with the bundle of resident evil 4 beat saber but the code of resident evil does not work it says that the code has already been used and the code is valid until December 31 can someone help meYour oculus key has alrea...

Zazii by Level 2
  • 0 replies
  • 0 kudos

Resolved! Order been delayed for 5 DAYS

I ordered an Oculus Quest 2, and it's been 5 days but it STILL hasn't been shipped.I contacted support 4 times and they told me to contact them the next day if I still didn't receive my tracking information. They also told me, and I quote "Note that ...

Major shipping delay

I ordered a Quest 2 headset on 11/18/22 and it still hasn’t shipped, as of 12/14/22. I can’t cancel the order because my card was charged. What am I supposed to do here? I chatted with support and they said I could return it once I receive it, like t...

Meta Quest 2

Is it possible to buy the headset and the controllers seperatly to make it cheap as im looking to buy one after trying my cousins


I ordered a Meta Quest 2 128 GB on the 13th Dec 2022 and waited 1 day for it to be (Dispatched) and for over 4 days it Stayed The same Status meanwhile the Est. delivery said to be Thurs, 15 Dec 2022 and the tracking number isn't showing anything.And...

Zyron9 by Level 2
  • 2 replies
  • 1 kudos

30 euros for you and your friend

i just bought a oculus quest 2 and i send that link to my friend, but everytime he tries to open is he gets an error. Is there anyone that can help me with this problem? cause neither me or my friend has recieved the 30 euros

Oculus Link with Asus STRIX ROG Z270F USB 2

So I cant for the life of me figure out whats going on here. My motherboard has USB 3.1 Gen 2 ports both a USB-C and USB-A I dont have a 3.1 rated C cable but I do have the Anker Powerline cable recommended by Oculus. But alas it still shows up as US...


Hi, my oculus username was changed three times this month due to the fact that the meta support team kept screwing my username up and still didnt succeed in changing my username into JOKER- and now they said i cant change it and to wait 6 months even...

Horizon Avatar Gender Issue

Can someone please help me. I created my first Horizon Avatar. I selected one with facial hair. However after editing thr face and body there are no male clothing options, not one. Everything is blouses, skirts, dresses, and short shorts. Even the su...

Resolved! "Graphics card not compatible with Quest Link."

Hello! ^v^ I was gifted a Quest 2 for Christmas by some family members. (Super greatful!!) Started it up, made a Meta account, and was able to mess around with everything no problem. I've been trying to pair the headset with my computer and it keeps ...


Hello would it be possible to add an update to make the gpu 3050 TI for laptops, compatible with oculuslink? Is there hope?