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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta quest pin

Meta quest pin keeps saying its incorrect so I can't buy anything even though i have reset it many t

Virtual desktop

Using Virtual Desktop for more than 2 years now, everything works very well. Recently all my PC games got lag, I've tried lots of solutions, nothing works. I'v notice the Virtual Desktop monitor allways get desactivited when I start Virtual Desktop, ...

Oculus quest 2

Hey guys, about a week ago I broke my right controller completely and then 2 days ago my oculus would constantly freeze unless it was plugged into an outlet with a cord, I’ve tried everything I could to fix this issue but nothing works, I’ve even fac...

Purchased game yesterday and its not showing in my apps

I purchased the game Bone Lab yesterday and it is still not showing in my apps. It is showing as purchased with a buffering symbol but no game. Can anyone help. Thanks.

Oculus Dying

My Quest dies after 51 minutes to 50 minutes on a 100 to 80 percent charge. I think i might need to get a replacement unless there is other solutions?

Quest air link not working on Quest 2

My air link was working perfectly a few days ago. Suddenly it just won't connect to the pc. Whenever I try to connect to the desktop it just wouldn't launch. Please help me out. I have tried resetting my oculus, reinstalling quest 2 driver, tried ena...

Resolved! The wifi sign with an exclamation mark

Pretty much I have these two files I’m trying to watch on the meta quest app but it pops up with this wifi sign with an exclamation mark inside it, I have pretty good internet as that I’ve turned everything off other for my headset and my iPad so tha...

Oculus menu wont show up and dont know what to do

So my oculus has been just fine until recently. I have tried to play a game but when I turn on the device it shows the menu for a split second and then disappears completely and I try pressing menu button but it never shows up! I'm very frustrated an...

No referral credit after 45 days

I helped friend get Quest 2, I sent my refferal link registered June 18, but neither of us got the $30, he did factory reset, readded still nothing.I also tried my link again, it already says its used for him so can't try again So we waited 45 days, ...

Lens scratched on the inside

I recently visited my brother in the USA. I tried his quest and was so impressed I immediately bought one off Amazon. Now that I am home, I tried my unit and was struggling to get the right eye to focus. Upon investigation I saw there is a scratch on...

Poker stars vr chips

Brought a $100 pack on the 2.4.23 and didnt recive my chips the developers are aware of this, I've sent photos of chip purchase and emails from Meta saying its an in app purchase there psvr has to give me my chips. I don't want a money refund, u just...

PTC v56 - Oculus menu unresponsive / crashing games

Just got v56 PTC and have observed some issues around using the Oculus button in games.The first behaviour observed was when playing Population One on PC using Virtual Desktop (VD). During the game, I pressed the Oculus button on the right controller...

Import feature for TWD Ch 2 not working

I have previously been able to import a game from ch1 to ch 2 but now the feature is not working. When I click import, the 3 white horizontal dots appear briefly and then nothing happens.Any suggestions?

My Oculus setup software keeps freezing when I try to install it

I cant install the software, I've been trying to install the oculus software but it keeps stopping here, i have enough space, I have tried leaving it over night still didn't install, my computer is vr ready, I've changed its location, and I turned of...

Bought gift cards not working

I bought two 50$ gift cards a few hours ago, I tried redeeming them but it was said that there was an error, I've noticed it was the same problem with a lot of other people (it having 16 digits rathe than 25) so I'd like to know if I could have some ...

Resolved! Is this research e-mail legit?

AIR Link not randomly stop working

For about a week my air Link has just stopped working .I had tired to restart both device, made sure there're on the same wifi band and all not sure what else to do

Refund accepted

It said my refund was accepted but I never got the money

Can't login with my old Oculus Account anymore

Can't login with my old Oculus Account anymore. Somehow i have anew horizon account now, but with now games. Please help!

Rift S without FB / Meta account

Hello.I don't want any Meta or FB account. How to use my purchased and downloaded apps (offline for example) after 1st jan 2023?Thanks.

Resolved! Should the serial number on package box be the same as the headset ?

I've have just received the item and unpacked them, I noticed that S/N on headset is different than S/N on packagingIf im not wrong, both should be the very same S/N.

my gift card does not work

soo i got a gift card today at bestbuy and i put the code and i did work but then it kicked me out of the app on my phone and my gift card was gone but when i put it back in it said that it was redeem and it is 25$ soo how do fix it??

When I pair my quest with phone the oculus is stuck on pair screen

Resolved! Can i factory reset my oculus twice?

So, what happened is that after 2 months that I factory reseted my oculus quest 2,it happened again. And what happened was:there was just a "glitch" (maybe) that just makes my oculus turn on/off. So can we factory reset our oculus quest 2 twice?

My Default headset strap is broken

the white part that is used for sizing is on one part of the Strap but not the other how do i fix this?Does anyone know how to fix it

"Controller not being tracked" - how to disable this message?

I'm using a Quest Pro, pretty much only for PCVR, i.e. tethered to my PC via a USB cable, for use with Flight Sims.The implications being that once I'm powered up, I put my Oculus handsets off to one side and use my HOTAS controls.A little while late...

black screen and minimum requirement bug

heyy I recently formatted the pc to see if that solved this problembut it didn't work i keep getting black screen in the middle of nowhere and the oculus program it's saying my computer doesn't meet the minimum specsI have ryzen 5 3600 rtx 3060 ti 8 ...

Resolved! Air Link stopped working

Hello, After the last update, my Air Link stopped working and will not connect to my PC. I tried all the troubleshooting methods I could find, but nothing seemed to get it to work. Is this a known issue, or do you have any tips that might help?

Resolved! Air link is soooo laggy I cant use it even at 1200mbps link

I recently bought an asus 18" rog strix rtx 4090 laptop and the air link is so laggy I cant play any of my pc games via air link. This is beyond frustrating to the point im going to have to sell my headset at a loss and give up using quest products. ...

airlink not letting me launch

my air link wont launch for some reason