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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Into the radius won’t load (Meta Quest 2)

Been sitting on a loading screen for about 10 minutes i’m on latest software for Meta Quest 2 (as of 3/25/2023) and into the radius just refuses to load. This is my first time loading the game after buying it earlier today.

Cannot Factory Reset Quest 2.

I recently moved and haven't been able to unlock my Quest 2 headset with the pattern, and it will not give an option to use my PIN. I tried to factory reset, but the boot screen goes away and device restarts itself when I release the volume and power...

Pin Reset

I have recently purchased a Meta Quest 2 and am trying to download a new game. I am being asked for a pin that I have never set up and when clicking forgotten pin the reset email does not come through. I have checked the spam and junk mail folders. I...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Refund requested

I accidentally buy thief simulator instead of the simulator pack I asked for refund but till now I didn’t get answer or my money back ?

Help, Resident evil 4 automatically pause

On my second time around beating the game once. The game goes to pause right after I go through the first wall door and after message from handler. It Will not let me resume only quit game. Have reloaded and still does it.

Promo code wont work

Hi, I have a code for 30% off and would like to use it on Lone Echo 2 but when i enter the code it displays an error every time 


Boundary screen

In roomscale the boundary screen stays on after setting it correctly.Doesn't happen in stationary mode.

“Request not complete

I’m having problems purchasing any games on my quest 2. I keep getting a message saying “request not completed” and I’m not exactly sure why seeing as I haven’t seen any suspicious activity on my account. Maybe it’s cause I ordered controllers on my ...

can't long into oculus

I bought a new computer and when i try to log in, it says go to default browser but that's not opening up like it always used to. Also when i try to log into my oculus account from my PC, it says my credentials are wrong. what the heck is going on......

New Quest Pro stopped charging. Help!

I just bought this about a week ago, and it already stopped charging. Whether it’s on the dock, plugged in with the official cable, or any other cable, nothing happens. The LED no longer turns on. Holding down the power button with volume buttons for...


I don’t remember creating a pin and if I did I use a number that I know I will remember. It is telling me incorrect pin when I try to purchase a game. Can I get a link or something to reset the pin or turn the pin off altogether?

Takin payment twice!!

I’ve just purchased zero calibre reloaded for £18.99 and straight away got a notification of the payment going out twice, please can someone help me out with this issue

rift black screen flashing

some times the oculus rift starts flashing black for some weird reason, also it gets unusually hot after a whilesome times it shows something that looks like tv static but for only a split second btw this is with the normal oculus rift not the rift s

Dance Central VR Network offline

I know I'm not the first one to mention it and I'm sure that I won't be the last."Dance Central" would be an absolut amazing game. It is really fun to play and beautiful to look at. But it's unacceptable, that most features aren't usable. The game wo...

Resolved! Oculus Quest 2 not charging

I cannot submit a support ticket, it refers me back to, so I'm afraid I'm going to have to describe my problem here.My name is Patrick, I've bought my Oculus Quest 2 at that time around Halloween of 2021 and my headset refuses to c...

Resolved! Is this legit or a scam? Facebook research study

Hello, I just received this email about a Research Study made by META. Hello Gaia, Facebook is holding a series of 60 minutes research sessions on Monday, 3rd - Friday, 14th of April, 2023. We would like to do research and learn more about how people...

Pairing After Factory Rest

My son completed a factory reset on his oculus, and my mobile app and account shows the oculus as connected but the oculus has a pairing code that is five digits, and he cannot do anything on the oculus until the pairing code is entered, but there’s ...

Download tray

hello, my name is antonioI'm having some problems with internal downloads in the quest, the most frequent problem that is happening today is to download the game "blade and sorcery", the download rate is low and it reaches a point where it stopsI alr...

Toonin by Level 2
  • 2 replies
  • 0 kudos

Resolved! Pro controllers on Q2 not connected after wake-up

I do believe this is a known issue but would still like to know whether there's something I should do or if there's an update on its way. Whenever I lay my headset on the table for a while it goes to sleep, and when I put it back on I can't get the p...

Larry_O by Level 4
  • 15 replies
  • 1 kudos

Air link not showing my pc

When I tried to connect my oculus to my Pc, the name is not showingAlso in the Oculus App I can't seem to find the option to turn on Air link

Unable to link my headset

Hi we purchased a secondhand Quest 2 for my son but when attempting to link it to the app it says “this headset is already link to an account” and won’t let me link it, move carried out a factory reset but still not working, can anyone help please. T...

Can not find referral link

Hi, I can not find my referral code/link in my quest app. Not even in the web. Where can I find my referral code so that I can refer my other friends?

My Instagram was hacked

My instagram account has been hacked, the email and password changed, and I have received no help to recover. I have searched the help center page on instagram and tried to follow all of the instructions. The email I received to deny the email change...

Wont let me login my oculus

So I have used two oculus' that my friends owned. Now that I have one, I'm trying to login. I use the code provided but it says"Can't connect to headset""You tried to connect this headset with login info that's not associated with your original accou...


On my quest 2 how can I stop the pairing from the main account to the app and then connect the pairing to a secondary account to the app ? Being that they are different phones ?