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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Audio problems when recording

For some reason, whenever I record on my Quest 3S, the audio isn't synced with the video, and it's super annoying.I've tried everything to restarting my headset and even factory resetting it, and yet it's still an issue.

BendyGem by Honored Guest
  • 57 Views
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Stealing

M'y friend got stolen (meta quest 3s) so now i have a question , Can he have a refund or a new headset or something like that?

Resolved! "Where" do I go to verify my ID

I've been trying to do this for days and no help or luck has come and my account is going to be suspended on the 25th, I am 17 years of age and need to verify my ID in order to keep my account and I cannot figure out for the life of me "where" i can ...

Wartzy by Honored Guest
  • 191 Views
  • 4 replies
  • 0 kudos

Poor performance in Meta Remote Desktop

I have a desktop with an i7-7700 and a GTX 1060 6GB and a laptop with a ryzen 5 4500U, both seem capable of streaming 3 displays in Horizon Workrooms, for sure because I stream actual VR games to my headset often.But whenever I use Horizon Workrooms ...

Resolved! White horizontal stripe across screen while using link

Headset seems to work fine stand-alone. I use the headset with IRacing, and often (not always) get a translucent horizontal stripe across the screen after about 15 minutes or so. It doesn't feel like the headset is overheating. This doesn't show up o...

Panzer_mk2 by Honored Guest
  • 340668 Views
  • 1121 replies
  • 34 kudos

How to exit nfl football

After playing around of golf on pro era I can’t find the exit button. It appears know where. I have to press the power button and turn the system off. And on pro football also.

Meta Quest Link App Not working/ Opening

For the past few months, I have had issues with the Meta Quest Link software, Cable link, and Air link and have found no solution to my issue on any forums or help posts. When I open the software on my laptop (Asus ROG Zephyrus 16 2024), I see the Me...

deesine by Honored Guest
  • 3103 Views
  • 10 replies
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Quest 3 EXTREMELY laggy on steam link

Just connected to steam link to play beat saber and it's so unplayable it's not even funny. Ever second it lags or freezes and like I said it's unplayable. Even steam vr home is beyond laggy, the world will like do a 180 because it freezes and me mov...

Meta PC software can't reach Meta Quest Link services.

as you can see in my screenshot somethings not right. ive searched the internet but i found nothing, i use windows and this error came when i installed the software and it went through a scan to verify everythings alright.I also tried the "repair" bu...

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Resolved! Can you refund Quest In app purchases?

I've been searching around but is there no information about if it's possible to refund IAP to someone who accidentally purchased items in game. Is this possible to do?

Community standards violations

Spoiler (Highlight to read) Hello Facebook Team, there is a problem with the Facebook page, the page is at risk, and monitoring has been suspended, I know it is my fault, but please, we will solve this problem. Please Community Standards fix my probl...

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ISSUE

hey I’ve been playing on my quest 2 for a while and now I can’t hear anyone on my video playbacks it’s been happening for a while I don’t know exactly when or why this is happening can you guys help me fix it

My Instagram was hacked

Hi, my instagram was hacked and phone number and email were changed. I’ve done the selfie for account recovery weeks ago and received no response. I believe my email is still connected cause I get login notifications but password reset goes to the ha...

Llls1552 by Honored Guest
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2nd account profile glitch Meta Quest 3

Sometimes when logging into our 2nd account, the headset glitches and jumps back to the 1st (owner) accounts home and then there is nothing else to do than restarting the headset.It's been like this for a couple of weeks now..

Resolved! Meta quest app logging in not working

Alright so in my meta quest app there are many options into logging in, face book logging in with metaquest account and instagram. So first I clicked the option log in to your meta quest account BUT it says "Continue in your browser" I exit out and f...

Resolved! Pokerstars VR black screen

Thought I'd try poker stars out.After the pokerstars logo intro, there is just a continuous black screen.I have read many people having a similar issue.Are people currently experiencing this issue?

Instagram account hacked and now Facebook suspended

My Instagram account was hacked and now I cannot access my Facebook. and the person who changed my Instagram account or is using my email with this name doesn't follow the rules. This is not me, perhaps they have linked this name now to my Facebook. ...

kingbb31 by Honored Guest
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  • 1 replies
  • 0 kudos

I cannot control my Facebook group page.

My Facebook page was hacked and Facebook disabled it. I started a new Facebook account but I cannot access my group page that was connected to my Facebook account that was disabled. How can I get access to my Facebook group page. It is still active. ...

Passthrough while playing pokerstars VR not working

As the title says, the passthrough isn't working while playing pokerstars VR.I can't get the watch band to do it, and double tapping the side only brings me to the meta menu outside the game (where pass through works)Is it something to do with the mo...

Tak7ics by Honored Guest
  • 395 Views
  • 6 replies
  • 1 kudos

Oculus link main menu background

is there a way to change the white background of the Oculus link main menu screen? (the one you see when you enable Oculus link, where you can access your PCVR games and link features/options)Thanks

Quest 3 controller tracking

so I just got these two new controllers on march 25th on my birthday but I noticed something with the controllers even on the first day of getting them. the tracking seems to keep messing up but its more of the right controller, I tried everything to...

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Gameplay flips 180 degrees

My game keeps flipping 180 degrees without me having done anything, I have tried restarting the headset, replacing batteries of my controllers and more. But nothing seems to work...I am using a Meta Quest 3, and every other post that I've found here ...

Social Features Blocked

My son is having trouble messaging friends on the meta quest 2. His account is a teen account (ages 13-17) I have added his account to my family center so that I can manage it. All supervision settings are off, meaning nothing should be blocked (apps...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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